Customer Service Sales
Resume:
Gary Sherman
Pompano Beach, FL *****
acvl2g@r.postjobfree.com
CUSTOMER SERVICE REP AND SALES / 10 YEARS EXPERIENCE IN CALL CENTER SETTINGS
Polished, professional customer service rep offering:
10 years of experience providing customer support in busy call center environments for medical equipment and health care related.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty while focusing on sales.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
EXPERIENCE
Sales Intake Representative
10/15 to 2/16, CPL Media. Boca Raton Florida
Spoke with customers about health issues.
Explained our products and their benefits to the patients.
Obtained insurance information from the patient and transferred to the Tele-med verification department.
Made over 200 calls (85% outbound 15% inbound) per day.
Customer Sales Intake Representative
4/15 to 10/15, Arriva Medical. Coral Springs Florida.
Handled customer inquiries.
Spoke with over 80 callers each day (90% outbound 10% inbound).
Spoke with patients about their diabetes issues.
Explained our meters and supplies and their benefits.
Obtained insurance information and the patient’s doctor information.
Case Manager Agent
3/2012-12/2014, Lincare. Pompano Beach, Fl.
Handled incoming calls and responding to inquiries with regards to oxygen equipment supplies.
Provided quotes and executed online sales transaction.
Used consultative selling techniques to provide viable information to customs to close the deal and seal the sale.
Made 80 calls per day (90% outbound 10% inbound).
Self- Employed 3/2011-2/2012 Pompano Beach, FL
Assisted close business associates with day to day task with regards to Operations.
Estrela Marketing Solutions
3/ 2007 to 2/ 2011 Delray Beach, FL
Account Executive
Handled customer inquiries, concerns and provided product knowledge to all callers.
Explained Estrela’s internet marketing procedures, price structures and how we got our lists.
Made 90 outbound calls daily.
EDUCATION
University of Maryland, College Park, MD
B.S. Agribusiness 1993
Other Relevant Information:
Dale Carnegie Leadership Course
How to be a leader.
How to connect with others.
Communication is the Key to a successful leader.
ADDITIONAL INFORMATION
Willing to relocate
Willing to travel up to 25% of the time
Contact this candidate