Customer Service Management

Mike Aujla

Cell: 778-***-**** : *********@*****.***

Experience

Extensive experience in computers, IT, customer service, business processes, and information management. I have recent experience in business management, tech support, customer service & coordinating safety education for the apprentices in the power line industry. I have excellent communication, MS Office, multi tasking, coordination, reporting, and research skills.

Summary of Skills

• Solid background in computers & technology • Office Administration & Management

• Education management • Business Development

• Project management • Client Relations

• Event management • Multi-Task Management

• Marketing materials development • Expert in information & data management

• Campaign performance tracking • Safety Coordination

• Client acquisition • Accounting : Payable/Receivable/Budgeting//Etc.

• Customer targeting • Tax Preparation

• Trade show management • IT & Telecommunication management

• Domestic and International Experience • Business Consulting

• Preparing detailed reports • Customer Service

Professional Experience

Safety & Education Coordinator / Office Administration and Management May 2009 to Dec 2014

Line Contractors Association – Langley, B.C.

Safety database development, implementation and management Power Line Technician Safety Training Coordination Student Apprentice Training Coordination

Review, research and negotiate insurance, health plans, benefit packages and other contracts. Streamlined accounting operations to save money

Manage Annual External Audit.

Administration & Accounting

Access computerized financial information to answer questions related to specific accounts. Reconcile and report discrepancies found in records. Prepare reports

Tech support and database updating

Tech Support and Sales Representative

January 2006 to August 2007

Shaw Cable – Vancouver, B.C.

Quality customer service and technical support to our customers that had problems with their Internet, Television or Telephone services.

Sales of Internet, Telephone and Television services. Handled calls to address customer concerns

Received a very high evaluation for my work ethics, motivation and productivity. Self Employed

January 2003 to December 2005

Digital Transitions Canada – Surrey, B.C.

Information management consultant

Corporate website development

Document scanning and archiving services

Computer sales and repair

Security cameras and system installation

General Manager

June 1991 to November 2002

Aujla Marketing & Sales – Ludhiana, Punjab

Sales and marketing of telecommunication and computer products Customer Service

Organize and attend trade shows

Attending board meetings and Annual general meetings Telephone exchange installation management

Human resources management Contract

negotiations

Public Relations

Keep on top of monthly financial reports

Put in place proper administration and business processes Make sure monthly billing to clients is accurate and up to date. Negotiations with government officials and advise senior management of updated government stipulations Travel internationally for business negotiations

Education

Sauder School of Business 2 013

Residential Real Estate Trading Services Certificate S.E.E.D.S 2 005, Surrey, B.C., Canada

Business Management

Certificate

Learned all aspects of business financing, sales, marketing, networking, and operations management Asset International 2 000, Ludhiana, Punjab, India E-Commerce

Diploma

Studied computer networking protocols and standards Java programming techniques

Internet (ARPANET) IP address resolution

MCSE knowledge

Compu College 1 991, Surrey, B.C., Canada

Accounting & Computers

Certificate

ACCPAC accounting software

Accounting courses

Computer courses

Kwantlen College 1 990, Surrey, B.C., Canada

Business Administration

Accounting, STATS, Economics (Macro & Micro), Algebra & Calculus, Communications, Marketing North Delta Senior Secondary 1 988, North Delta, B.C., Canada General

High School Diploma

Keywords

Account Management, Sales and Marketing, Email marketing, Promoting Products, Accounting, Expert in Computers, Business Administration, Payroll, Receivable, Payable, Bank Reconciliations, Budgeting, Simply, Peachtree, Quick books, Microsoft Office, Project Management, Reporting, Telecommunications, Desktop Publishing, Creative Problem Solving, Team Motivation, Honest, Loyal, Hard Working, Internal Auditing, Customer Service, Tech Support, Domestic and International Experience, Database Development, Website Development, Adobe, Networking, Communications, Information Management, Scanning & Archiving Documents, Business Management, Trade Shows, Business Consulting, Computer Repair, Multitasking, Event Coordination, International Travel, CRM, Real Estate Certificate

Contact this candidate