RANDY E NANCE

SUMMARY

Years of hands-on experience as a director, program coordinator, I.T. specialist, technical instructor, and electronic technician providing execution, dynamic knowledge, problem solving, content development, and courteous customer service with an emphasis on quality satisfaction.

Software Skills: Proficient using Microsoft Windows Word, Excel, PowerPoint, Access, Outlook, Visio, Adobe Photoshop, Dreamweaver, Acrobat Writer, Premier Pro, Visual Basic, CMS Web Management

Technical Skills: Component Level Troubleshooting, Volt Ohm Meters, Logic Probes, Dual Trace Oscilloscope, Curve Tracer, Audio/RF/UHF/VHF Signal Generators, Military Specification Soldering Skills, Schematic, Diagram, and Blueprint Reading, Certified Exide Uninterruptible Power Supply (UPS)

PROFESSIONAL EXPERIENCE

03/2014-Current R & L Carriers, Inc. Wilmington, Ohio 45177

Public Service

Modular Data Terminal Assembler (40 hrs/wk)

Supervisor: Lance Joseph, 937-***-**** ext. 1138, (may be contacted)

Assembler will be responsible for assembly of custom Mobile Data Terminals that are used to transmit data from vehicles.

Build electronic circuits using components, modules, sub-assemblies, system boards, cables, and other related hardware and software. Using skill and care while safely operating power-hand tools and equipment follow all manufacturing procedures to ensure quality is maintained for each system build.

Document daily production data, communicate questions and/or concerns with the line supervisor or design engineer in order to meet daily production quotas, and train new employees on station build requirements.

Maintain professional protocols and best practices at all times.

03/2011-11/2013 Central State University, Wilberforce, Ohio 45384

Higher Education

Tutoring Services Coordinator (FT 40 hrs/wk)

Supervisor: Emanuel Clayton, 937-***-****, (may be contacted)

Demonstrated role model leadership as Tutor Coordinator and Student Mentor Supervisor.

Increased operating budget from $45,000 to $55,000 after designing, coding, and implementing a Microsoft Access database to manage 22 tutors, performance, and Title III financial accountability.

Designed, documented, and delivered e-Tutoring best practices for new colleges to leverage state funded Oh-Tech online learning resources, saving participating universities hundreds of hours of developmental work.

Developed and established functional collaboration between the university’s math and English departments with specific out-reach programs to enhance student academic performance. The math program increased the participants’ average test score by 0.6 on a 4 point scale, and the English Standard of Operation Guide (SOP) established a process for students to maximize resource utilization.

Created and implemented New Student Orientation (NSO) mass placement testing procedures from ground zero, and supervised proctor implementation during testing for quality control.

Identified and procured state of the art smart board technology (Poly Vision) for teaching, learning, and increased student engagement.

Absorbed additional duties saving the university thousands of manpower dollars as the University College’s Information Technology:

- Office and Lab Computer Technician – updates, repairs, upgrades, installations, policy management

- Tutor-Trac Database Administrator – account creation, data population, usage reporting

- Website Content Management System (CMS) Administrator (Intranet and Internet)

03/2004-02/2011 Central State University, Wilberforce, Ohio 45384

Higher Education

Learning Lab Specialist (PT 20 hrs/wk)

Supervisor: Dr. Nseabasi Ekpo, 937-***-****, (may be contacted)

Advised and assisted Student Support Services (SSS) participants regarding the appropriate use of computer hardware and software applications.

Provided lab orientation sessions, monitored participation, prepared monthly Microsoft Excel reports indicating services provided, the number of students served, and the type of routine maintenance performed on each computer.

Maintained lab security while providing recommendations to enhance lab offerings.

03/2001-11/2003 United States Coast Guard Head Quarters, FYI, Inc. Beltsville, MD 20705

Public Service

Information Technology Specialist, (FT 40 hrs/wk)

Supervisor: Mr. Bob, 301-***-****, (may be contacted)

Provided software support for the Coast Guard Head Quarters staff and civilians while demonstrating proficiency using Microsoft Office Applications.

Used Excel 97 to validate a $1,000,000,000 (1 billion dollars) expenditure worksheet for the purchase of a new fleet of vessels.

Increased customer confidence by providing document recovery, repair, backups and readable email ASCII files for transferring employees.

Maintained high level of information security for mobile laptops using VPN and Citrix to establish secure remote connection to local servers.

Ran the help desk on a rotating schedule providing timely and courteous customer services via telephone, email and direct visits.

03/1999-06/2000 The American Legion National Head Quarters, Washington, D.C. 20006

Public Service

Network Administrator (FT 40 hrs/wk)

Supervisor: Mr. John Sommer, 202-***-****, (contact not available)

Provided Microsoft NT 4.0 and Novel 80+ node network administration in three buildings.

Maintained daily server backups (VERITAS), account creations, password resets, desktop imaging, roll-outs, and software installations.

Coordinated building CAT5 cable upgrade and fiber optic backbone installation to increase data flow. Provided tier 1 response to all help desk tickets, trouble-shot PC and network issues and escalated solutions as needed.

Trained personnel on new software, and kept current using information technology best practices.

03/1998-02/1999 Entex Information Services Inc., Frederick, MD, 21704

Public Service

Customer Service Field Engineer (FT 40 hrs/wk)

Supervisor: Mr. Rick, 301-***-****, (contact not available)

Provided road warrior break / fix solutions for service lease agreement (SLA) clients using HP laptops and printers, IBM and Toshiba laptops.

Traveled in a radius of 100 miles completing a minimum of 3 trouble calls per day servicing small businesses, large firms and government agencies in the DC / Maryland / Virginia region.

09/1991-06/1996 The University of the District of Columbia, Washington, DC 20008

Higher Education

Senior Technical Instructor (FT 40 hrs/wk)

Supervisor: Ms. Sandra Edgecombe, 202-***-****, (contact not available)

Provided board level training in IBM Personal Computer Maintenance and Repair using a $250,000 annual grant sponsored by the Department of Employment Services (DOES).

Created, documented and instructed eight (8) months of technical modularized curriculum.

Developed and delivered lab experiments and “hands on” module tests, mid-terms and final exams.

Designed and implemented a certifying test point matrix system.

Certified over 500 technicians in Computer Maintenance and Repair working nationally.

05/1991-08/1991 Morgan State University, Baltimore, MD 21251

Higher Education

Professor of Engineering (FT 40 hrs/wk)

Supervisor: Dr. Jerome Atkins, 443-***-****, (contact not available)

Trained college bound students enrolled in the Academic Champions of Excellence (ACE) program in the principles and applications of basic electronics.

Created a half hour promotional video using NASA provided space footage and reference materials to encourage the next future astronaut during the Ronald McNair era.

06/1990-04/1991 The Technical Education Center, Inc., Washington, DC 20008

Vocational Learning

Admissions Director (FT 40 hrs/wk)

Supervisor: Mr. Bob Durmier, (contact not available)

Responsible for all aspects of the enrollment process, while hiring and managing two administrative assistants.

Maintained advertising budget (radio, newspaper and magazine).

Developed and communicated program promotional materials.

Developed a database tracking system to maintain the highest lead to enrollment conversion rate.

Conducted mock interviews with graduating students preparing for job placement.

10/1986-04/1990 The Technical Education Center, Inc., Washington, DC 20008

Vocational Learning

Senior Technical Instructor (FT 40 hrs/wk)

Provided component level training in solid state devices, theory, and applications; (1) the use of electronic test equipment; oscilloscopes, analog and digital meters, signal generators, and variacs to perform measurements and calibrations. (2) the wiring and interconnecting of devices using a breadboard; (3) the repair of circuit assemblies at the component level; (4) the operation and construction of frequency modulation radio receivers; (5) the use of electronic schematics or block diagrams to setup, operate, test, troubleshoot, repair, and calibrate electronic test equipment and specialized circuits.

Computation - Taught the use of TI-58 calculator to solve single variable linear formula equations.

Fabrication - Designed specialized trouble-shooting circuits for skill development by varying component

(open / short) conditions.

Troubleshooting - Used the GOAL approach to gather, observe, analyzing, and localize faults in the operation of electronic systems and equipment.

Special Experiences -

Developed a user friendly software application in BASC language for students to learn how to use an oscilloscope.

Developed BASIC program to compute quick voltage values of circuits test points, reducing student lab completion time.

Set school records for highest GPA, retention, and course completion rates.

Subject Matter - Lab Safety, Semiconductors, Junction Diodes, Power Supplies, Junction Transistors, Small and Large Signal Amplifiers, Operational Amplifiers, Amplifier Troubleshooting, Oscillators, Radio Receivers, Linear Integrated Circuits, Electronic Control Devices and Circuits, Regulated Power Supplies, Digital Logic Circuits, Microprocessors, I/O Devices, PC Maintenance and Repair, Electronic Wiring and Soldering, Trouble Shooting Methods, Documentation, and Visual Basic Programming.

05/1982-07/1986 United States Army

Military

MOS 33S/Q/H - Electronic Warfare Intercept Systems Repairer / Instructor (24/7)

Basic Training - Fort Dix, NJ, Advanced Training - Fort Devens, MA, Overs Seas - Torii Station, Okinawa, Japan

Performed maintenance and repair of Electronic Warfare (EW) intercept equipment, and communications station uninterruptible power supply units (Exide UPS).

Acquired Top Secret Clearance.

Analyzed operation of malfunctioning EW intercept systems to sectionalize and localize and Isolate defective components, assemblies and subassemblies and determined causes of malfunctions.

Repaired or replaced defective circuitry, parts, and components using meters, oscilloscope, curve tracer, logic probe, signal generator and solder station and various hand tools.

Performed electronic and mechanical tests using advanced test equipment, schematic diagrams, logic diagrams, and equipment performance standards.

Prepared maintenance records and reports on unsatisfactory equipment and circuitry.

Explained technical literature on operation and maintenance of general and special types of intercept and deception-jamming systems.

Provided technical assistance, guidance and advice on repair and maintenance of EW intercept systems.

Taught semiconductor theory and applications to U.S. Army TRADOC Electronic Warfare Systems (MOS 33S10) soldiers.

EDUCATION

The School Without Walls High School salutatorian 3.9/4.0 GPA with seventy (70) semester of unconsolidated undergraduate credits towards a Systems Engineering degree. U.S. Army Intelligence Basic Instructors Training Course (BITC) Top graduate.

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