Customer Service Data Entry

D. McNeal

P. O. Box ****

Ruston, La. *****

Phone: 318-***-****

Objective

My objective is to continue my career as an Enrollment Services Specialist; I will demonstrate an exceptional working knowledge of the school’s policies, bylaws, and its procedures.

Qualification

My leadership style is comprised of excellent oral and written communication skills, the ability to work with different personalities, and the experience to implement policy (s). My work experience exemplifies that I am efficient, organized, and detail oriented. I am dedicated to excellence and success. My academic preparation and professional experiences have prepared me for the tasks that I will incur, if I am considered for the position.

Summary of skills

. Knowledge of teaching secondary and collegiate level students.

. Knowledge of filing systems

. Knowledge of medical terminology

. Leadership ability

. Organization skills

. Retail sales experience

Communication skills

. Detail –oriented

. Excellent grammar and writing skills

. Knowledge of computer software

. Knowledge of Insurance (Processing payments and familiarity with EOBs)

. Data Entry

Professional Accomplishments and Employment Experience

Substitute Teacher Arcadia High School

01/11- Present

● Taught Classes

● Supervised In-School Suspension

Adjunct English Professor BPCC @ GSU

05/12 - 012/15

●Taught Developmental English

●Taught Writing Skills

●Taught Grammar

Nurse Technician St. Francis Medical Center

2/07-10/08

● Assisted Nurses in care of patients.

● Assisted patients with bath, and feeding.

● Verified accurate glucose reading of patients.

● Listened to patients to interpret concerns, and offer solutions.

● Preformed vital signs, blood pressure readings, etc.

Civil/Criminal Clerk Monroe City Court

02/04-08/04

● Assisted judges, and Marshall’s office with tickets, fines, and filing of suits.

● Answered phone.

Customer Service Specialist JPMorgan Chase

2/03- 5/06

Answered customer’s questions regarding mortgage, escrow problems, payments and processed payments. I have the ability to understand customer’s needs and offer appropriate solutions.

● Assisted in analyzing problems and possible solutions.

● Assured customers.

● Listened to complaints attentively.

Office Manager Re/Max Professionals

3/96-10/99

● answered multiple phone lines.

● Scheduled appointment for agents to show property.

● Collected monthly rental payments.

● Paid bills for rental property, and office.

● Bookkeeping.

● Made daily bank deposits.

Assistant Manager Friedman’s Jewelers

11/94-8/96

Provided general information regarding jewelry and clarity. Answering incoming calls and made payment arrangements over the phone. Performed customer call backs as needed to obtain information to process an inquiry in a timely and efficient manner concerning accounts.

Opened and closed store.

● Supervised five, to six sales assistants.

● Displayed jewelry in show case, and placed jewelry in safe at store closing.

● Bookkeeping.

● Made daily bank deposits.

● Closed out registers at the close of the shift.

Insurance Clerk Commercial Union Insurance

05/89-09/94

●Gathered information from underwriters and entered data in insured’s files.

● Entered data.

● Retrieved files for underwriters.

●Filed chronologically and alphabetically.

Data Entry Clerk Insurance Resources Management Corporation

04/86-04/89

Gathered information from prospective insured, processed applications and entered data.

● Gathered pertinent information from applicants

● Entered customer information.

● Processed and mailed EOBs.

● Processed and mailed checks.

Education

Louisiana Business College, Monroe, Louisiana

Diploma - 1986

Grambling State University, Diploma – May, 2010

Bachelor of Arts: English, Minor: Psychology

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