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Manager, Customer Service, Probation Officer, Administrative Assistant

Location:
Spring, TX, 77373
Posted:
July 05, 2016

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Resume:

Trenice Johnson

***** **** ****, *** ***

Houston, TX 77064

770-***-****

acvkof@r.postjobfree.com

PROFILE

To actively benefit an organization by utilizing my managerial skills, law enforcement skills, computer skills, academic abilities, interpersonal and customer service experience on a professional level.

EXPERIENCE

Child Support Officer II, Office of Attorney General; Houston, TX 9/2015 - Current

Research and review non-custodial parents financial summary, property and assets on Texas Child

Support System. Conduct detailed in-office investigations to locate parties and verify employment.

Explains child support program polices, procedures and regulations to customers. Draft and prepares

legal documents, monitor cases for delinquency and negotiates lump sum payments.

Supervisor/Probation Officer III, Georgia Department of Corrections; Dallas, GA 03/2014–06/2015

Supervised probation officers and support staff. Coached, trained, motivated and developed employees. Trained employees how to prioritize and utilize time management. Ensured that officers were adequately monitoring offenders and adhering to policy and procedures. Managed performance gap, reviewed and audited case files, approved legal documents, met production schedules and maintained standards of quality.

Probation Officer II, Georgia Department of Corrections; Atlanta, GA 07/2007–03/2014

Supervised sexually dangerous predators, monitored and investigated offenders who committed sexual crimes against children and adults. Participated in joint task operations with Atlanta Police Department, U. S. Marshals, Georgia Bureau of Investigations conducting searches, making arrests and ensuring public safety. Testified in court during hearings and made recommendations.

Legal Secretary/Office Assistant, Office of Attorney General; Spokane, WA 10/2005–07/2006

Read and processed attorneys’ mail and entered pertinent data into case management system and outlook calendars. Advised attorneys of trial commitments, critical events/deadlines, conflicts in scheduled matters and significant items needing action/attention. Responded to telephone inquiries regarding the status of hearings. Corresponded with court personnel and the general public.

In-House Trainer, Orleans Parish District Attorney; New Orleans, LA 11/2000–09/2005

Trained employees on the rules, policies and procedures of child support enforcement. Researched the work of others for grammar, spelling and punctuation of accuracy. Prepared legal documents for assistant district attorneys and recommended case management procedure.

Docket Clerk, Orleans Criminal District Court; New Orleans, LA 02/1997–11/2000

Programmed court entries on electronic databases and expedited subpoenas to deputy sheriffs. Assembled cases to be heard by the court prior to the judge taking the bench. Organized documents and exhibits for pending cases and applied basic rules, procedures and knowledge of court operations. Corresponded with the courtroom staff to ensure relevant information was presented.

EDUCATION

Southern University at New Orleans, New Orleans, LA BS Criminal Justice, 5/2004



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