Customer Service Manager
Resume:
Krista Japse
******.*****@*****.***
Recent Events Management graduate who is passionate about events and enjoys challenges. Motivated to achieve high standards and has excellent attention to details. Education:
Sep. 2012. – May 2015 – BA (hons) of Events Management, University of East London Sep. 2004.- Jun.2011- Riga Secondary School No. 66 Short trainings:
May 2010 – ‘Tellus’ - Presentation Skills
December 2009 – NORDIC Training International – ‘Leadership’ Work Experience:
April 2016 – present Nursefix
PA
Bespoke recruitment agency specializing in permanent and temporary nursing solutions across the United Kingdom.
- Weekly payroll; invoicing clients / remittances to candidates and payment transfers
- Weekly / monthly control of business outgoings
- Candidates accommodation sourcing & booking / payments to providers
- Nursing events and upcoming social gatherings to promote Nursefix as a brand – and be a attendee
- Weekly e-new to our registered candidates
- Social media / job postings …. Getting our brand out in the public eye
- Organising the Nursefix summer/Christmas parties and social events
- Badging CV’s for the Recruitment team
- Weekly (FRIDAY) email to the Nursefix team – monitoring the RC’s booked hours against targets
- Business admin needs
Feb. 2016 – April 2016 Nursefix
Recruitment Resourcer.
- Sourcing candidates
- Conducting interviews for candidates
- Referencing
- Administration of paper work, ensuring recruitment compliance
2
- Liaising with flex workers, ensuring that any issues or enquiries are dealt with efficiently and effectively
- Handling occasional marketing duties
April 2015 – present TMRW project
Event Assistant
A project to showcase young British Culinary talent, working with Chef Dan Doherty and producer Anna Sulan Masing.
- Managing guest list
- Collating dietary requirements from guests
- Collating details of chefs dishes, cooking needs and queries
- Administration of paper work
- Working with eventbrite and ticketing
- On the event: liaising with Front of House and chefs on timings.
- Making sure event runs smooth and guests have positive experience
Jul. 2012 – Aug. 2015 Starbucks
Barista
- Customer facing role, demonstrating growing the ability to work within a team as well as taking on growing
responsibilities for the team.
- Team leader
- Training new staff
- Store's coffee master
Nov. 2014 – Feb. 2015 'Brilliante' Fashion Show
Event assistant
High class fundraising fashion show, part of LFW AW15 events.
- Marketing
- Diary Management
- Assisting event’s manager in meeting with suppliers and sponsors
- On the event: coordinate volunteers and staff, set up venue, work backstage.
Sep. 2013 ‘Imagine yourself as part of picture’
Production Manager assistant
Marketing campaign for virtual tour and web development company ‘PICO PANA’
- Communicate the staff
- Idea generator
- Assisting photographer and production manager
Nov. 2009 – Dec. 2011 ‘Tellus’
Training organiser
Non-governmental youth organization, responsible for the European Youth Parliament events in Latvia and organising personal development trainings.
- Event planning (responsibilities include marketing, finding lecturers, sponsors, attendees and venue)
- Represent the organisation in European Youth in Action Programmes
3
Apr. 2010 ‘MOMENT: Alternative fashion & art week’ Core team
Showcase in Baltics to show and support fashion, which is able to transform the boundaries of what is normally considered as fashion and art.
- Marketing
- Work backstage with the artists
- Set up the venue
Skills:
Customer Service, Team work, Leadership skills, Time Management, Microsoft Office, Communication skills, Social media, Networking skills, Public Speaking, Event Planning, Events Management, Marketing. Languages:
Latvian – mother tongue
English – fluent
Russian – basic user
Personal Interests:
Fashion, art, culture, photography, social media, marketing, theatre and cultural events. References are available for request.
Contact this candidate