Terry L. Hansen

***** ******** ******, *** *******, TX 78259

210-***-**** acvkib@r.postjobfree.com

Chief Executive & Vice President

Executive Profile

Senior level executive and technology expert in the Information Technology environment. Strong record of success in communicating, managing, budget planning, and program control over highly intensive and competitive work environments. Successful leader of people, and a successful record in creating robust IT architecture and infrastructures throughout the business. Strong ability to work with and lead teams of people to accomplish a common set of goals. 25+ years of IT experience both in the US Air Force and the commercial sector, providing strategic direction for entire enterprises.

20 Year US Air Force Veteran

Secret Security Clearance - Current

Security+ Certification - Current

Strategic Analysis & Consulting

Project & Program Management

Budget Planning & Forecasting

Staff Management & Team Building

Infrastructure & Logistics Management

Virtualization Management

Professional Experience

Inserso, San Antonio, TX

May 2014 to Present

Infrastructure Director

Directly responsible for 17 personnel and the day to day operations of the network operations center in support of 2,000+ personnel and in the management of virtualization, disaster recovery, incident resolution, change management, patch management, configuration management, purchasing, backup/recovery management, databases (Oracle & SQL Server), and overall system architecture of the AFCEC backbone. Directly responsible for the annual budget and forecast for the entire Infrastructure and software. Work directly with contractor and 3rd party vendors on delivery and sustainment of infrastructure services and deliverables

Reconstructed the SharePoint Farm from a dismal 60% uptime to over 99% uptime in 4 months

Directed the purchase and installation of additional storage; resulted in the consolidation of the use of external drives by 40%

Instrumental in reorganization of the office responsibilities – putting the right person in the right role; has saved 35% in lost man hours

Redirected the focus on customer service; has resulted in a reduction of complaints to less than 2% of overall incidents and service calls

Directed and oversaw the migration from the VM 4.1 environment to the newer VM 5.1 environment; resulted in $10,000 in cost savings by turning in end of life assets

Currently directing and leading the migration of our Oracle platform from Sun/Solaris hardware to the Microsoft Windows platform; this will result in annual savings of $30,000

GVTC, New Braunfels, TX

Mar 2012 to Mar 2014

Chief Technology Officer

Overall responsible for bringing current best practices, software, and business technologies together to create synergies to enhance GVTC in all business areas. Responsible for creating matrices where business gaps are and working to bring either a technology solution or a process improvement methodology to provide rapid integration to the business. Provide solutions that encompass various approaches to include cloud computing in areas of marketing and sales.

Managed and oversaw the migration from Sharepoint 2007 to Sharepoint 2010 in a 2 month period – bringing the latest technology to the business

Implemented and own Business Process Management Software (BPMS) technology to stream-line business processes and automate those processes with intelligent workflow across the enterprise; Has resulted in the savings of 875 man hours per month by eliminating previous manual processes

Directly responsible for bringing in new Case/Incident Management software that would bring together the 7 areas of the company who previously had their own help desk software – resulted in over $200,000 in savings from software costs, and cut down the average time to resolution by 40% - making incident management, change control management, customer service, inventory, and sales & marketing issues all visible across the entire organization

Commercial Metals Company (CMC), Dallas, TX

2000 to 2011

Global Applications Development Manager & Solution Architect

Responsible for the management and direction of all .NET and Microsoft development team efforts and strategies across our global company, also providing vast business and technical knowledge implementing various end to end solutions in support of 13,000+ employees and 120+ companies globally. Directly responsible for managing and overseeing a software catalogue of 300+ applications. Worked and directed 30+ personnel in the development, maintenance, and support for the software catalogue to include budgeting, forecasting, program management, and project management to stay competitive in the Steel Industry.

Took a top to bottom look at the software catalogue and went from over 700+ applications to 300+ applications; this resulted in over $1,000,000 in savings each year in maintenance costs, support costs, upgrade and server costs, and resource costs

Created and directed the global effort to update our legacy ERP system – this was years in the making and required us to reevaluate our environment to be able to deliver the implementation on time; resulted in creating a 24x7 development environment, built on the agile methodologies, utilizing 3rd party overseas vendors; project was successfully implemented and had an ROI of over $1,000,000 in the first year of implementation

Directly responsible for the implementation and development of the company personnel portal, utilizing our new ERP as the back end, along with using MS Biztalk as the middle tier service bus creating a newly designed Service Oriented Architecture (SOA) for Commercial Metals – this allowed our company personnel to have direct access to their pay, contact information, and other information saving us $100,000 yearly on paper alone

Education

Texas Lutheran University, Seguin, TX

Bachelor of Science – Management Information Systems

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