Customer Service Human Resources

Ericka Hill

**** ***** **** ***** ******, Virginia 703-***-**** **************@*******.***

Objective

To obtain employment in an environment that will allow me to develop personally and professionally, to foster a climate of team harmony, demonstrate excellent customer service, and continually maintain a positive attitude while interacting with demanding clients.

Education

University of Maryland-University College, Adelphi, Maryland

Bachelor of Science in Psychology December 2014

Value diversity and different perspectives and act ethically to communicate appropriately with various populations

Experience

May 2016- Present

Receptionist Top Hat Chimney Services Springfield, Virginia

Respond to customer queries via office phone and email

Schedule appointments

Process credit card payments

Mail receipts to customers upon request

Inform customers on services provided by company

April 2015- April 2016

Receptionist Pepsi Beverages Company Lorton, Virginia

Answered customer queries in person, by telephone and via e-mail messages

Responded proactively to coordinate issues when possible

Greeted and directed professional visits

Provided dedicated administrative support in a professional, confidential d organized matter

Provided administrative support for the management team, project managers, marketing and sales department, and human resources department

Able to handle multiple changing priorities simultaneously in sometimes challenging situations

Distributed mail and internal correspondence

Created and maintained new filing systems

Organized and maintained department files both electronic and hard copy

Obtained detailed knowledge in PowerPoint, Word, and Excel

Experience in multitasking and prioritizing

Coordinated a small health fair

October 2014- November 2014

Receptionist Visual Technologies Systems, Singapore Technologies Inc. (VT Systems) Lorton, Virginia

Received and transfer calls

Received and distribute mail and packages to proper recipient

Prepared packages and boxes for shipping by FedEx

Maintained cleanliness of lobby area and break room

Utilized photocopier

Assembled and put booklets together with binding material

Made hotel reservations

Made taxi cab calls

Scheduled interviews

Kept invoice records

Shopped for and purchased office and breakroom supplies

Maintained tidiness of conference rooms

Prepared conference rooms for meetings

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