Administrative Assistant Customer Service
Resume:
Barbara Wise
**** ********* *****, ********, ** 77339
*******@*****.***
Objective:
Administrative Assistant with 3+ years’ experience seeks a role that utilizes her experience and skills.
Administrative Assistant Work Experience:
GreenEfficient Commercial Facilities Management, Kingwood, TX
11/15 – 5/16
Administrative Assistant
Answered multiple phone lines, reviewed contracts, retrieved mail, ran all office machines, bought supplies, created recruitment ads, greeted clients and applicants, created job function descriptions for web site, scanned paid receipts into data base, opened and closed office.
AgruAmerica, Kingwood, TX
10/04 – 6/06
Administrative Assistant
Created and weekly updated Excel sales reports for the Vice-President, answered phones, transcribed letters from the V.P., retrieved and opened mail, reviewed V.P.’s emails while he was away, ran all office machines, bought supplies, opened and closed office.
Kingwood Personnel, Inc., Kingwood, TX
10/03 – 10/04
Administrative Assistant /Receptionist.
Assisted clients in skills assessment, answered multi-line phones, data entry, copied resumes, faxed client resumes to employers
Pima Valve, Inc., Chandler, AZ
1/02 – 8/02
Administrative Assistant and Receptionist for a marine valve manufacturing company.
Answered multi-line phones, created new reports, prepared sales reports for the President, opened mail, faxed valve quotes to customers, and prepared boxed valves to be shipped.
Other Work Experience
America West Airlines, Phoenix, AZ
8/99 – 1/02
Business Technology Project Manager for Corporate Headquarters Customer Service Area and Customer Relations Department.
Trained as Customer Service Representative at Sky Harbor Airport in formal training class.
Trained as Call Center Agent for Airline Reservations.
EDS (Electronic Data Services), Las Vegas McCarran Airport, Las Vegas, NV
Airport Services Analyst / Senior Programmer Analyst
4/97 – 7/99
Liaison person with the airport’s Business, Public Relations, and MIS departments in the promotion of EDS/McCarran’s joint technological accomplishments.
Trained airline agents on the new Flight information Display System (FIDS).
EDS (Electronic Data Services) / System One Corp., Houston, TX
Senior Programmer Analyst
9/88 – 4/97
Heavy interface with Continental Airlines Marketing and Reservation areas.
Enhanced and maintained Continental’s online Presidents Club system of enrolling and renewing members.
Also worked in Payroll Department on regulatory issues and EOM reports
Retail Experience:
Filenes, Boston and The Outlet Department Stores, Rhode Island
Junior Sportswear Buyer
August Max, Peabody, MA
Store Manager
Abraham & Strauss, NY
Assistant Department Manager
Education:
University of Houston Clear Lake, Clear Lake, TX
MA program, Clinical Psychology – 16 credit hours
Hobart and William Smith Colleges, Geneva New York
BA Degree, English Literature
Secondary Education Provisional License
Honors:
-New York State Regents Scholarship Winner
-4 year full William Smith College Scholarship
-4 years Dean List
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