Administrative Assistant Customer Service
Resume:
Elaine A. Dupre
Rio Rancho, NM *****
********@*****.***
Abilities
• 10key by touch 20+years
• 55wpm typing speed 20+years
• Construction and engineering proposal production (3 months)
• Writing project specific OSHA Procedures and Standards for enclosed/confined spaces for construction projects (1 year)
• Blue print production for engineer and construction projects (3 months)
• Property tax/ internal audit using Excel spreadsheets to reconcile real estate/land lots (2 years)
• Working with land commissioners, navigating www.nmstatelands.org (6 years)
• Lease writes and lease receivables (1 year)
• Filling out Right-of-Way Forms (2 months)
• Receiving inquiries in regards to construction bids/dispatching to appropriate project lead 3 months
• Reconcile accounts in preparation of statements 8+years
• Collections and receiving 8+ years
• Payable preparations and reconciling 8+years
• Online bank applications 8+ years
• Able to handle returns and complaints effectively
• Read, write & speak English in a fast-pace environment
• Ability to develop strong customer relations
• Demonstrated ability to assess situations and respond appropriately
• Highly skilled in providing information regarding products and services of company
• In-depth knowledge of taking orders
• Hands-on experience in reviewing, updating or making changes to customer accounts
• Track record of listening and responding to customers' needs and concerns
• Website infrastructure proposals and production 30 years
• Demonstrated ability to record details of client contacts and service history
• Proven ability to determine answers and solutions quickly
• Monitoring/Assessing
• Social Perceptiveness
• Multi-task in a fast environment
• Investigate claims
• OSHA, HIPAA Compliance
• Administration and Management
• Judgment and Decision Making
• Using logic and reasoning
• Able to handle returns and complaints effective
Employment
Auditor
12/2015 – present RGIS . Albuquerque, NM
Top Gun level, inventory taker for retail stores, throughout New Mexico.
Administrative Assistant
06/2015 – 09/2015 Manpower Albuquerque, NM
Assigned to AECOM; (International Construction/Engineering Corp.) Proposal production for construction/engineering projects for New Mexico. Produce proposals and bids for project managers. Print multiple blueprints for current and upcoming projects. Schedule meetings, assign and maintain corporate conference rooms for New Mexico. Generate Excel spreadsheets for public meetings for the community/public meetings.
Administrative Assistant
03/2015 – 05/2015 Payday Staffing Albuquerque, NM
Assigned to Traditions Past and Present. Take and upload photos to the website, for current modifications of items in inventory, and added new platforms. Bookkeeping in Quickbooks for AR and AP, customer service, order taking, email correspondence with customers, maintain files, research orders and work orders for resizing and repairs, track orders, receive payments and ship product, personal assistant duties as needed for property security and improvements.
Access Database Designer
03/2015 – 03/2015 Payday Staffing Albuquerque, NM
Assigned to ARC of NM, a non-profit organization. Made their Access Database to organize their donors data.
Dealer Coordinator
10/2006 – 02/2015 Brewer Oil Co. Albuquerque, NM
Operate computers programmed with accounting software to record, store, and analyze information. Property/land lot; tracking in Excel, reconcile land commissioners records with our internal record keeping. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies, procedures, and regulations. Compile statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses. Code documents according to company procedures. Reconcile or note and report discrepancies found in records. Access computerized financial information to answer general questions as well as those related to specific accounts. Match order forms with invoices, and record the necessary information. Perform general office duties, such as filing, answering telephones, and handling routine correspondence. Perform personal bookkeeping services. Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks. Prepare trial balances of books. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Calculate and prepare checks for utilities, taxes, and other payments. Compute deductions for income and social security taxes. Prepare and process payroll information. Compare computer printouts to manually maintained journals to determine if they match. Reconcile records of bank transactions. Transfer details from separate journals to general ledgers or data processing sheets. Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents. Prepare purchase orders and expense reports. Monitor status of loans and accounts to ensure that payments are up to date. Perform financial calculations, such as amounts due, interest charges, balances, discounts, equity, and principal. Calculate costs of materials, overhead, and other expenses, based on estimates, quotations and price lists. Compile budget data and documents, based on estimated revenues and expenses and previous budgets. Maintain inventory records.
Warranty Agent
03/2006 – 04/2006 eTelecare Albuquerque, NM
Communicate with claimants/public for cell phone claims by telephone. Investigate to determine the eligibility of all individuals who requested our service and by interviewing, taking and processing routine/complex claims. Explain the provisions of the company to be within the determine liability with Federal, Government & State Compliance to end users and the public. Research, review and audit issues regarding of applications, credit refusals and over payments into the claims system. Investigated to identify social security numbers, aliases, driver's license numbers, addresses, phone numbers and past claims histories to establish whether a customer has ever attempted insurance fraud. Being aware of others reactions and understanding why they react as they do.
Administrative Assistant
06/2002- 02/2006 Santa Ana Star Casino Bernalillo, NM
Administrative Assistant for the Director of Facilities. Departmental support for fifty employees in the Engineering and Housekeeping Departments for a 252,000 square feet facility. Member of the Safety Committee in which I was the technical writer for the new safety manual. Duties include attend weekly meetings, timekeeping, interviewing, hiring, first contact on personnel issues, typing reports, memos and correspondences with vendors and other Department Directors, filing, created the maintenance schedule in MS Project, track purchases in Excel for departments budget planning, maintain inventory on supplies, scheduling classes and meetings, dispatch work to appropriate employees. Saved over $50,000 annually in laundry expenses by referring the casino to different laundry service. Bookkeeping which included annual budget. Conducted training in Blood Borne Pathogens, MSDS and Chemical Awareness using OSHA standards and guidelines, renew FCC licenses on line.
Education
Issuing Institution
Location
Qualification
Course of Study
Albuquerque High
NM
Diploma
General Studies
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