CARA K. COLLINS

acvk5t@r.postjobfree.com San Antonio, TX

SUMMARY OF EXPERIENCE

Experienced professional in Human Resources, Medical Benefits Administration, and Insurance Brokerage. Experienced and accomplishments base include Business to Business, Customer, and Employee Relations. Developed and implemented effective programs that encompass: Employee Recruiting, Medical Benefits, and Employee training/development programs. Demonstrated leadership in project management and organizing problem-solving groups. Strong interpersonal skills have been used to develop work teams focusing finding solutions for business processes and client retention.

SELECTED ACCOMPLISHMENTS

Human Resources

Managed efforts with Sales in recruitment of new position offerings

Developed Recruitment and Training programs

Vetting potential applicants to fulfill job descriptions, skill sets, and certification needs

Benefits Administration

Built Medical benefits package to match customer needs

Managed relationships with Managed General Underwriting (MGU), Direct Carriers, Brokers, and PPO networks for external clients in relation to Corporate Health Plans

Company representative at annual Self-Insurance Institute of America (SIIA) Conferences

Insurance

Developed comprehensive application documents and processes to target top-tier candidates

Identified a shortfall demographical needs for corporate development

Managed all Third Party Administrator and Business Associates service agreements

Formulated RFPs (Request for Proposal) proposals and presented to Managing General Underwriters (MGU)/Direct Carriers for renewing clients and prospective new clients’ retention. Solicited and negotiated effective competitive Traditional and Level Funded quotes from MGU’s/Carriers

PROFESSIONAL WORK HISTORY

J.P Farley Corporation, Westlake, OH - remotely based in San Antonio, TX

Self-Funded Third Party (TPA) Corporate Health Care Plans Administrator

STOP LOSS COORDINATOR August 2015– May 2016

Formulated RFPs (Request for Proposal) proposals and presented to Managing General Underwriters (MGU)/Direct Carriers for renewing clients and prospective new clients’ retention. Solicited and negotiated effective competitive Traditional and Level Funded quotes from MGU’s/Carriers

Managed disclosure, application, aggregate and stop loss reports, utilization review, case management updates, master plan documents, and final census headcounts

Managed relationships with Brokers, MGU, and Direct Carriers

Managed Traditional Specific and Level Funded reimbursement filings for clients’ reimbursements

Pacesetter Claims Service, Catoosa, OK

Industry leading provider of property & casualty catastrophic and daily claims insurance adjustment services

HUMAN RESOURCES / ADJUSTER SERVICES COORDINATOR April 2014 – August 2015

EXECUTIVE COORDINATOR June 2011 – May 2012

Implemented a fast-paced decision-making for catastrophic deployment based on client’s specific needs

Created and maintained pre-determined client specific adjuster rosters with periodically review, evaluation and purge

Manage and maintained corporate and staff state licensing

Supervised in the research, define and implementation of customer care programs for clients

Aided in the development of internal and external training programs based on client needs

Coordinated and improved internal and external workflow processes, with Executive and Management level staff and developed effective working relationships and ensure successful communication was achieved across multiple departments

Coordinated efforts with Sales in the recruitment of new position offerings. Developed, implemented and maintained application documents and processes based on client specific evaluation criteria. Identified demographical needs for recruitment, vetted applicants based on required skills sets, experience, and certification.

Active member of the PCS claims conference committee

Established new relationships with Tradeshow/Conference Associations, redesigned booth displays, and developed effective marketing materials and promotional items that enhanced market exposure

BenEx Insurance Agency, Tulsa OK

Full-service brokerage firm specializing in Employee Benefit Plans for Employer Groups & Individuals

CLIENT SERVICE COORDINATOR January 2014 – April 2014

Represent clients and their employees to facilitate service related issues. Resolved service related issues with insurers/vendors assigned service rep’s to in a timely manner

Prepared and evaluated client Request for Proposal (RFP) to include appropriate Group Risk Appraisals and/or Employee Applications and all pertinent prospect/client information to secure firm proposals from insurers. Work with the insurer/vendor rep’s to order alternate plan quotes

Managed carrier relationships to maintain knowledge of products offerings underwriting guidelines/requirements

WPX Energy, Inc., Tulsa OK

Energy Company specializing in the production of natural gas, natural gas liquids, and oil

OFFICE MANAGER February 2013 – November 2013

Provide administrative support to Vice President of Technology Information and demonstrated ability to improvise, improve procedures and meet demanding deadlines

Coordinated corporate events, develop presentations for meetings and special events

Coordinate with Facilities: employee office moves, office conversions, and maintenance

Assisted Financial Analyst with monthly budget reports and coding of invoices in MarkView

Assisted with employee on-boarding, terminations, and tracking of leased workers

ResourceOne Administrators Inc., Tulsa, OK

Self-Funded Third Party (TPA) Corporate Health Care Plans Administrator

MARKETING SPECIALIST November 2006 – June 2011

Direct liaison between renewing and prospective clients from outside brokers, ResourceOne, and Summit Financial sales teams

Formulated RFPs (Request for Proposal) proposals and presented to Managing General Underwriters (MGU)/Direct Carriers for renewing clients and prospective new clients’ retention. Solicited and negotiated effective competitive Traditional and Level Funded quotes from MGU’s/Carriers

Liaison contact for new client and renewals set-up. Managed disclosure, application, aggregate and stop loss reports, utilization review, case management updates, master plan documents, and final census headcounts

Managed relationships with MGU, Direct Carriers, Brokers, and PPO networks

Represented company at annual SIIA Conferences built new and strengthened existing relationships with vendors and principle owners/decision makers

Managed all TPA and Business Associates service agreements for ResourceOne and sister companies, MedCareOne and CobraOne

Williams & Williams, Tulsa, OK

Global Real Estate Auction Company

CLIENT SERVICE COORDINATOR January 2006 – June 2006

Liaison with external real estate agents perusing property information

Researched and scheduled monthly properties for required city inspections nationwide

Facilitated back-up auction bidding upon original bidder default resulting in successful liquidation of properties

Researched and communicated with homeowners’ associations for disclosures

Coordinated with sales team to provide monthly property preservation booklets for clients

EDUCATION & PROFESSIONAL DEVELOPMENT

BACHELOR OF SCIENCE IN MARKETING

Oklahoma State University, Stillwater, OK 2005

American Family Insurance General Certification Course, Tulsa, OK - 2012

Property Adjuster Certification Course, Pacesetter Claim Services, Tulsa, OK - 2012

Health Care Reform Workshop, Charleston, SC - 2010

Successful Mergers and Acquisitions of TPA’s, Duff and Phelps - 2010

The TPA Landscape, Lawrence Thompson, SR. VP, HealthNow - 2010

Legal Trends in the Stop Loss Market, Thomas Croft and Mitchell Melamed - 2010

Oklahoma Real Estate Sales Associate License Courses, Tulsa, OK - 2006

Contact this candidate