Customer Service Data Entry
Resume:
Nichole Ebbess
* ******** ***** * ********, Md. *1788 ٠-301-***-**** ٠ acvk1y@r.postjobfree.com
EDUCATION
Allen School of Health Sciences June 2015
Medical Insurance Billing and Coding: GPA 3.9
EDUCATIONAL / PROFESSIONAL TRANSFERRABLE SKILLS
●ICD-9, ICD-10, CPT, HCPCS
●Insurance & Billing
●Processing Electronic Claims
●EMR
●HIPAA
●Multi Phone Line Systems
●Payment Posting
●Medicare/Medicaid
●Claim Gear Software
●Type speed 45 WPM
WORK EXPERIENCE
Billing Specialist October 2011 - July 2013
Abeo/Medical Billing Company Frederick, Md.
●Balanced and released payment batches
●Posted and reconciled insurance and patient payments. Researched and resolved incorrect payments EOB rejections, and other issues with outstanding accounts
●Worked under pressure during month end
●Working knowledge of Medicare, HMO and PPO Insurance
●Performed accurate Data Entry
●Accurately answered billing questions and concerns
●Provided quality customer service
●Attentiveness and persistence have given me the astute ability to resolve complicated claims and billing issues for first call resolution, in turn this eliminates return or repeat calls from patients/customers
.
United Healthcare February 2002 – January 2008
Customer Care Professional Frederick, Md.
●Answered incoming phone calls
●Accurately quoted benefits
●Served as a Mentor for new employees
●Provided quality customer service
●As a collaborative customer care professional I interfaced with other departments to ensure an accurate resolution was obtained.
Contact this candidate