Customer Service Representative
Resume:
Carrie Winkler
**** ****** **** **, **********, GA 30705
***********@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile
More than 9 years’ successful experience in customer service and support with recognized strengths in account maintenance, accounts receivable, payroll, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess strong, solid computer skills.
Excellent working knowledge using AS400, Hagen OA, Microsoft Word, Microsoft Excel, Microsoft Outlook, Powerpoint, and Quickbooks
Ability to train, motivate, and supervise customer service employees.
A team player.
Develop plan, process payroll, filings, and maintain/update accurate inventories.
Track record of maintaining and checking payroll records for accuracy.
High degree of professionalism with proven ability to deal delicately with confidential material.
Ability to complete projects efficiently and timely according to deadline.
Admin – Clerical – Receptionist responsibilities
Selected Achievements
Proactive planning led to notable increase in morale in all departments.
Employment
Marquis Industries
Customer Service Representative
Responsible for individual and corporate accounts.
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Review, analyze, check and correct freight bills.
Dalton State College
Core Classes
Brown Industries
2012-Present
2010-2011
2007-2012
Customer Service Representative / Accounts Receivable / Payroll
Responsible for individual and corporate accounts.
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Processed payrolls for 50+ employees accurately and efficiently.
Review, analyze, check and correct payroll records.
Mohawk Industries
2006-2007
Customer Service Representative
Responsible for individual and corporate accounts.
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Call center environment (200+ calls daily).
6 weeks extensive customer service training
Company related college classes (Dalton State College
CandyLand Daycare
Assistant Director of Operations / Accounts Receivable / Payroll
Managed 30+ employees
Processed payrolls for 50+ employees
Responsible for processing (receivable and payable) payments.
Dealt delicately with confidential material
2003-2006
Education
Dalton State College
Core Classes
Dalton State College
2010-2011
2006-2007
Mohawk Industries related college classes
References Furnished Upon Request
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