Customer Service Representative

Onofre Ruiz

Mechanical Technician II

Spring, TX

acvjzl@r.postjobfree.com - 832-***-****

A challenging and customer service oriented position within a professional environment providing opportunity for advancement.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Turbine Mechanic

G.E (kelly services) - Houston, TX - January 2016 to Present Responsibilities

Assemble LMS 6000, Generator trailors, power houses. Visual inspect all parts. Fabricate and install frame skids and trailer stinger. Uncrate generators, silencers, and exhaust then inspect. Aline and level units with nikon survey equipment. Install turbine engines using over head crane and hoist. Install mounting brackets to hold engine. Install exhaust using over head crane also install brackets once installed. Daily use of hand tools ranging from 3/8 drive ratchet and impact to 1" impact and ratchet and fabrications tool die grinder and cutting tools.

Daily use of forklift small and large.

Daily use of overhead crane jib crane.

Assembler/Production

Memorial Recruiting/ Deep Water - Houston, TX - October 2015 to November 2015 Responsibilities

Receive work orders. Get raw product from warehouse. Inspect once product passes inspection, we split the rods in half splitting upto 300 rods using a saw or wet saw. Once completed we mark the half using a ink lot machine daily programing due to batch number and serial number.

Once rods have been marked we cut rods due to client specific order rod sizes very 1/2 1/4 to 20 1" After sizes have been established we use a drill press to drill holes with client specific tolerance. Once drilled product is debured cleaned and inspected. After inspection product is packages then heat sealed or created.

Daily use of forklift

Production/Forklift Operator

Memorial Recruiting/Royal Purple - Porter, TX - July 2015 to October 2015 Responsibilities

Daily maintained on production line cleaning convayor. Cleaning and flushing production heads. Receive Daily work orders. Locate and Check out bottles boxes and proper labels per order. Use forklifts sit down and stand up to pull boxes and bottles from stock. Aline production line to bottle with and height. Adjust production heads and fill time on PLC. Once adjustments complete open product valves to flush heads to get air or any particles that may cause contamination.

Collect sample for lab to test once lab test passes would then begin filling order. Then box filled and capped bottles and stack on pallet. Once complete input order in system for inventory. Then prepare for shipping. Use forklift daily.

Electro/Mechanical assembler

PrideStaff - Houston, TX - March 2015 to May 2015

Responsibilities

Cut and tap holes in panel board

Assemble panel board using panduit dim rail transformers fuses and client specific models and brains. Run wire assemble breaker and wire breakers using 2aux wire and using wire 16 gauge to 4 aux. Assemble racks adding PLC breakers and panel borad runing wire using 90 degree angles wire ducts cutting coles and taping.

Assemble power house installing MCC using 1/2 11/2 EMT running wire installing outlets fire system emergency horn.

Bending pipe cutting pipe

Testing panel boards racks and power houses. Trouble shooting failed test Mechanical Technician II

FMC Technologies Inc - Houston, TX - September 2014 to February 2015 Visual inspection of parts once released from inventory. Transfer parts in computer system to get ready for assembly.

• Clean and verify all parts using serial numbers and tractability number for each assembly.

• Assembled all assemblies according to FMC blueprints and customer specifications.

• Assembled gate valves, flow line connectors, max 8, max 14 hub, poppet check valves, Torus III test hubs, Flow line hubs.

• Hydro tested assemblies using different pressure from 5,000psi 10,000psi, 15,000psi, 22,500psi

• Tested assemblies in test cell, HPU (hydraulic pump unit) or in under water gas pit

• Tested gate valves; flushed, purged and stroke tested gate valves using a HPU to remove dirty hydraulic fluid and to complete final assembly

• Tested Flow line connectors, Max8, Max 14 after test check connecting sealing surface to insure there was no damage during testing.

• Equipment is preserved for shipping using rust prohibitory, properly sealing all open and exposed parts. Equipment is then hard stamped by hand with a serial number and part information.

• Once final assembly is completed and all test are complete equipment is palletized and banded all equipment for shipping

• Ability to use hand tools, pneumatic tools (1/2 1 inch impacts), torque machines, high and low torque pneumatic gun

• Ability to use Overhead crane, Jib crane, Sit down and stand up forklift, rigging, extensive training on hydraulic HPU

• Perform all duties according to HSE requirements to ensure employee safety.

•Rebuild and refurbished valves and actuator valves

•Replace all seals and UV packing rebuild actuator fabrication if needed replace hydraulic lines and springs. Mechanical Assembler

National Oilwell Varco, Inc - Houston, TX - February 2012 to May 2014 Assemble and test assemblies according to NOV blueprint and customer specifications.

• Apply and develop basic skills in procedures, technique, tools, material and/or equipment.

• Clean up components before and after testing for Quality Control (QC) and final shipping.

• Use material handling equipment to move parts and components from one work or storage area to another as required.

• Assist other Assemblers as assigned in more advanced functions as part of training.

• Ability to use hand tools, power tools, and measuring devices such as height gauges, adjustable parallels, calipers and pressure gauges.

• Once assembly is complete the pump is tested according to the customers required time limit.

• Use of numerous tools, i.e. hydraulic foot petal for compression tools, 2" torque wrenches,,, and 1'' air impacts, hammer wrenches, tie wires, torch machine, black jak.

• Ground wiring for Lube Pumps and Water Pumps.

• Ability to operate High and Low Pressure Pumps, High Torque Wrenches, Overhead Cranes, Jib Cranes, Forklifts, and Rigging.

• Perform all duties in a safe manner and according to HSE requirements to keep all employees aware of dangers in work area.

• Performed maintenance and refurbished pumps that have been in use for 15 plus years

•Rebuild bull gears crankshaft and modules replace and remove deals and bearings. Customer Service Associate

Spherion-Aon Hewitt - Shenandoah, TX - March 2011 to January 2012 Handling incoming and outgoing calls from and to clients' employees, managers, and Human Resources Generalists, answering their questions and sorting out issues relating to their benefit plans and eligibility of their dependents.

• Inbound call volume 90-110 calls per day, outbound call volume 25-66 calls per day.

• Navigating in a Windows based system through a series of databases in order to access the appropriate information to service the customer.

• Researching information before calling a customer back, research can involve a number of resources, such as asking other CSAs, using online databases, reviewing documentation.

• Work on various administrative projects which included data management, transactions, case management call back / emails and process improvements.

• Administer Health and Welfare benefits.

• Estimates given on the cost of medical benefits, enrolled employees into pension benefits and assisted customers with withdrawing from pension, 401K and life insurance. Customer Service Representative

Cash America Inc - Humble, TX - September 2010 to February 2011 Opening of store put out any merchandise needed.

• Daily pull for inventory from a catalog system from back warehouse.

• Stocked inventory from lost pawns or forfeited layaway, maintained daily log for pawns in the inventory system for tracking prior to opening for daily business.

• Maintained the end of day report to manually check and record all previous day inventory logs to keep an accurate account from inventory.

• Receive cash for daily cash handling.

• Daily cash transfers, as well as daily cash deposits to the nearby bank.

• Arrange merchandise to appeal to customer.

• Assist with customers' needs regarding merchandise, regarding problems they may have with layaways and pawns, arranged merchandise to be shipped to customer when buying online from catalog.

• Tested and appraised gold, white gold, platinum, and diamonds using acid and other methods gathered old, broken and used gold to be shipped to outside vender for scrapping.

• Enter customer information in computer system, process payments for customers for merchandise.

• Sort and file paperwork in alpha and numeric order.

• Close store bring in all merchandise, count and record daily cash handled for accuracy.

• Count and record all final daily sales from merchandise and jewelry processing end of day inventory. Security Guard

Guardian Personals - Houston, TX - August 2006 to August 2010 Check daily inbox for memos regarding residents or work information.

• File and sort resident information.

• Keep updated information on vehicle logs for current residents.

• Answer multiple phone lines.

• Record vehicle license plates numbers and resident reservations for expected guest.

• Provided customer service for all residents and future residents by answer any questions they may have regarding office hours, property maintenance, and/ or any other issues the resident might have.

• Record resident complaints and handle on property issues.

• Patrol and maintain property to ensure security. Laborer

City of Houston - Houston, TX - October 2003 to February 2005 Receive daily work orders.

• Daily grass mowing, using large tractors, small tractors, weed eaters, push mowers, hedgers and trimmers.

• Pour daily cement using rebar, cement mixers, and hand tools.

• Daily patching of ground holes using cement and asphalt.

• Ground erosion work filling large sink holes with dirt using dump trucks, front end loaders, and back holes use of hydro-mulcher to spray and seed new grass, daily high-end landscaping for public view.

• Forklift operation for loading and unloading trucks when receiving heavy equipment.

• Loading and shipping heavy and small equipment to numerous facilities.

• Maintained inventory log of the equipment used daily and shipped according to order.

• Maintained large and small equipment using hand tools, power tools and large compression tools.

• Assembled equipment such as sweepers, engine parts, oil pumps, and engine carborators for small and large mowers.

• End of day manual inventory consisting of checking engine and oil levels in all equipment.

• Used 20ft brush hogs for cutting grass on runways, foot operated bulldozer for ground leveling.

• Used 2 man operated gradall to create new ditches for water flow and to remove debris, drove dump trucks to haul trees, debris, and loose dirt. (Chain saw, axes, wood chipper etc.) EDUCATION

High School Diploma

Gulf Shores Academy - Houston, TX

May 2003

CERTIFICATIONS

Industrial maintenance certification

Electrical and mechanical maintenance course through Lone Star college ADDITIONAL INFORMATION

SKILLS

Microsoft Word, PowerPoint, Excel, Customer Support, Forklift use, Hand Tools, Power Tools, Compression Tools, Jib Cranes, Overhead Cranes, Torch Wrenches

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