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Dwight Welsh

Mr. Welsh has over 30 years’ experience and utilizes strategic and analytical thinking as a means of bringing efficiency, progress, focus, and effective conclusion to a variety of situations and tasking’s. Mr. Welsh’s experience over 30 years’ working in the Information Technology sector, includes over 20 years of hands on technical assistance and supporting, to include implementation and maintenance of computer systems and networks, resolution of various technical issues, repair and replacement of Information Technology components, recommendation of a specific course of action to customers, complete redesign and development of business systems environment, and troubleshooting a myriad of system issues to resolve down time. Additionally Mr. Welsh has over 10 years’ experience recommending and implementing business process improvements, technology change proposals, system architecture modifications, hardware and software upgrades/ changes, and cloud storage solutions with multiple organizations. Mr. Welsh has functioned as a Systems Engineer on a task order under the contract vehicle T4 for the past two years supporting the Office of Customer Advocacy (OCA) . The T4 task order provides a spectrum of managed consulting services to support every aspect of the OCA. He has also provided technical support on proposals under T4 for the submission of RTEPS.

Mr. Welsh has shown a depth of knowledge and skills commiserate with the education and years of experience he has. He has helped to develop and integrate complete system overhauls, new technology implementations to include a complete one to one mobile device implementation, regularly directed and managed numerous projects which helped the organization reach and exceed its primary goals and provided guidance for future goals within the organization.

His Management and leadership skills include direct engagement of clients, oversight and mentoring of staff, strategic consulting with clients/ staff, performance monitoring of both systems and staff, and organizational planning/ reporting.

Civilian Markets/ Customers:

Educational Organizations

Flora Macdonald Academy

Public Schools of Robeson County

Government Organizations

Department of Veterans Affairs

US Department of Energy/ Duke Energy

US Department of Defense (US Army)

Other Civilian Customers

Cummins Diesel (contractor)

Duke Energy (contractor)

Field Staff LLC

Education

MIS, Information Systems– University of Phoenix, Phoenix, AZ 2015

Area of Concentration Information Systems Management, including coursework such as:

General Management: Business Systems Management, Enterprise Models, Security and Ethics, CIS Project Management, CIS Strategic Planning, Security and Ethics,

Information Technology: IT Organizational Behavior, Programming Concepts, Information Systems Concept, IT Infrastructure, Systems Analysis and Development, Database Management, Emerging Technologies and Issues

BS, Information Systems– University of Phoenix, Phoenix AZ 2011

Area of concentration Information Systems with Emphasis in Networking, included coursework such as:

Information Technology: Skills for learning in an Information Technology Age, Fundamentals of Programming, Internet Concepts, Java Programming, Analysis and Design of Information Systems, Computer Networking, Management of Information Systems

AA, Information Systems– University of Phoenix, Phoenix, AZ 2009

Certification

Information Technology Infrastructure Library III (ITIL), Coursework.

SharePoint 2013 Implementation and development, beginning course work.

Programming and Software Skills

Microsoft Office, Microsoft Windows, Microsoft Visual Machine (basic skills),

Security Clearance

Top Secret Special Background Investigation/ SCI granted for US Army

Moderate Background Investigation (Public Trust) granted for Department of Energy

Moderate Background Investigation (Public Trust Granted for Department of Veterans Affairs

Professional Experience

Business Systems Engineer–Cidver Corporation, Potomac, MD September 2014– Present

Over the past 20 months, supporting the Department of Veterans Affairs (VA), Mr. Welsh has been involved in various support tasking’s to include reviewing, analyzing and commenting on various VA documentation to include Business Requirements Documents (BRD), System Level Agreements (SLA), and VA Intranet Quorum Documents (VAIQ). Additionally I was assigned to the Veterans Access, Choice, and Accountability Act (VACAA) implementation team that helped ensure successful implementation of VACAA and provided extensive technical assistance with various aspects of VACAA, ensuring technical aspects and requirements of each section of VACAA were noted and understood to a level of detail to prepare for rough order of magnitude cost and schedule estimates.

Mr. Welsh has functioned as a Systems Engineer on a task order under the contract vehicle T4 for the past two years supporting the Office of Customer Advocacy (OCA) . The T4 task order provides a spectrum of managed consulting services to support every aspect of the OCA. He has also provided technical support on proposals under T4 for the submission of RTEPS.

Additionally Mr. Welsh was also tasked with helping to develop a new System Level Agreement (SL) for the Office of Information Technology (OIT), Office of Customer Advocacy (OCA) that would be utilized for future projects. The development of the SLA was critical to ensuring continued support provided to Veterans Health Administration (VHA) and the VA by OIT/ OCA personnel.

Additionally he was assigned to the System Level Management Board (SLMB), which helps ensure all aspects of SLA’s are met and perform detailed analysis and reviews of any situations where the SLA requirements were exceeded and provide recommendations and next steps for the way forward.

Most recently he was assigned as part of a team that developed a proof of concept for importing legacy testing data into an online database. During this process he also helped to identify bottlenecks in the development process and facilitate usage of advanced technologies, new tools or enhanced processes. Mr. Welsh helped with development of the concept, assisted in creating an issues and events log during the concept, maintained a detailed record of times and efforts required for importing the data, and helped develop the final concept results for presentation to the customer.

Team Leader–Field Staff LLC, Minnetonka, MN July, 2014– Sep, 2014

During the extent of this project Mr. Welsh was assigned as the team leader for a 4 person team that was in charge of a complete System Level Upgrade of all Personal Computers (PC) and related equipment at multiple locations for Cummins Diesel, in South Carolina.

While assigned as the team lead he was responsible for assigning daily tasks, coordinating with local Points of Contact (POC), ensuring all equipment was properly and efficiently migrated, ensuring all replaced equipment was cleansed of any and all company data, providing adequate leadership and support for the team, keeping detailed records of all migrations to include any that were not able to be performed and reasons why, and submitting daily reports to Field Staff with status of migrations.

Additionally he was responsible for ensuring the team members were provided with all necessary equipment needed to accomplish the migration tasks, training the team members on the steps required for the migration process, as well as ensuring all team members input their time into the database daily for pay and accountability purposes.

IT/ Copier Support Specialist–Field Staff LLC, Minnetonka, MN Sept, 2013– Apr, 2014

While assigned in this capacity he was assigned to the Duke Energy Nuclear Power Generation Plant in Hartsville, SC. Mr. Welsh’s responsibilities included the following: installing software, modifying and repairing hardware, and resolving technical issues.

While assigned he also provided base level IT Support to non-technical personal within the organization, managed call flow and responded to the technical support needs of customers, resolved customer issues in a clear courteous and straightforward manner, and demonstrated professionalism and courtesy towards customer at all times.

Additionally he was responsible for identifying and resolving technical issues with a variety of technical tools, create claims and cases for damaged, lost or displace packages, resolved problems with malfunctioning equipment, conducted research to address customer equipment concerns, and remained up to date on the latest technologies and solutions available for the customer’s equipment.

IT Support Specialist–Public Schools of Robeson County, Lumberton, NC October, 2010 – September, 2013

While assigned as an IT Support Specialist Mr. Welsh was responsible for maintaining equipment and networking for over 12 schools within the district, to include the largest High School with minimal assistance from other technicians, resolved over 200 service tickets each month within all of the schools assigned, worked the number of service tickets from several hundred to less than 50 per school he was responsible for.

He maintained 95% uptime on district networks, through careful and preventative maintenance. Additionally he helped to define security requirements for the district networks and computer systems, as well as regularly providing assistance to the networking team in troubleshooting and resolving networking issues, to include replacing equipment, cabling, and upgrading systems as needed.

Mr. Welsh was responsible for setting up, installing software, and training staff on new equipment at all of the schools he was responsible for, was able to resolve malware and virus issues with a 98% success rate, without the need to reimage the machines. Mr. Welsh was the liaison between the user community and various software/ hardware providers and was the point of contact for any new software/ hardware needs.

Additionally he was assigned as a mentor to a less experienced technician as well as gave instruction and guidance to many other technicians within the organization, monitored and helped resolve through both onsite and remote access over 600 district wide service tickets on a regular basis, to include many that were not at his assigned schools.

Additionally he helped to identify bottlenecks in organizational processes and facilitated usage of advanced technologies, new tools or enhanced processes to resolve these issues.

IT Director–Flora Macdonald Academy, Red Springs, NC Aug, 2006 – October, 2010

While assigned as Information Technology Director at Flora Macdonald Academy he was responsible for translating business goals, feature concepts, and customer needs into product requirements and use needs, as well as establishing criteria for each milestone within the project roadmap, translated technical specifications into detailed product requirements, and tested and implemented new technology based on global projects, such as One to One.

He helped to facilitate workflow, re-allocate resources, decrease project cycle time and ensure attainment of development goals.

He was also responsible for maintaining all computer equipment, servers, and network equipment, as well as performing any necessary troubleshooting and repairs and monitoring network performance, firewalls, and servers both onsite and remotely.

He was additionally responsible for reviewing, testing, and implementing new Student Information Data software for the school, as well as training the faculty and staff on the use of software.

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