Carolyn Smith **** Beaverhead Dr, Las Vegas NV ***20 (

702-***-**** ( acvjpw@r.postjobfree.com

PROFESSIONAL SUMMARY

Las Vegas native Information Systems Professional with proven track record

of over 20 years successful experience in quality assurance, business

analysis, technical writing, systems administration, data management,

technical support, and training. Willing to go the extra mile to ensure

the end users' best experience, while still keeping an eye on the budget.

Able to analyze, solve and communicate solutions to problems in an

efficient, concise and understandable manner.

TECHNICAL SKILLS AND STRENGTHS

. Black Box Manual Software Testing ( Business Analysis

. Software Testing Life Cycle (STLC) ( Software Development Life

Cycle (SDLC)

. UAT Script Writing/Administration ( Technical Writing

. Agile, Agile Hybrid, and Waterfall Methodologies ( JIRA Project

Management / Bug Tracking

. Windows 10 / 8.1 / 8 / 7 / Vista / XP (

Install/Troubleshoot/Repair CPU & Laptop Hardware

. MSOffice 97- 2013 / SharePoint / Publisher / Visio ( Active

Directory

. Computer Software Training ( Technical / Non-Technical

Proofreading

EXPERIENCE

INDEPENDENT COMPUTER CONSULTANT ( Las Vegas, Nevada ( January

2016 - Present

. Offer virtual computer services including software testing, desktop

publishing, technical writing and proofreading.

. Confer with clients to determine best hardware and software solutions

for both home and small businesses.

. Provide customized training to individuals and groups in computer

skills and software applications.

. Deliver both remote and on-site PC troubleshooting and repair

services, including installations and upgrades.

CAESARS ENTERTAINMENT, INC. ( Las Vegas, Nevada ( July 2015 -

December 2015

Lead Quality Assurance Analyst / Business Analyst

Contract employee to Caesars Entertainment's Corporate IT Department,

assisting their project to upgrade their corporate-wide property management

system (LMS) to current version, while incorporating custom modifications.

Tested upgraded software against specified requirements after vendor

delivery.

. As Lead Quality Assurance Analyst, ensured detailed test scripts were

created so that all business requirements were incorporated and

thoroughly tested as the software became available from the vendor, as

well as performed hands-on Black Box integration, User Acceptance,

regression and smoke testing of the product.

. Requested by supervisor to also function as Business Analyst

responsible for coordinating with the Business, the third-party

software vendor and the testing team to gather the Business's specific

requirements for their upgraded software version and ensure they were

clearly understood by all parties, and that requirements were viable.

VIAD / GLOBAL EXPERIENCE SPECIALISTS (GES) ( Las Vegas, Nevada (

November 2012 - January 2015

Lead Quality Assurance Engineer

Lead Quality Assurance Engineer for GES's proprietary customer-facing

applications (web and mobile), providing testing support for all new

releases, enhancements and assigned defect fixes.

. Created test plans, all phases of test scripts, and defect/maintenance

logs.

. Subject Matter Expert for Expresso, GES's online ordering system,

primarily created in .NET and Java.

. Contributed to success of multi-million dollar projects such as a

complex customized ordering system for a large client, as well as the

complete revamping of the existing GES US/Canadian online ordering

system to accommodate the European market.

. Administered User Acceptance Testing upon satisfactory completion of

project code development and internal testing.

. Responsible for production of appropriate test matrices reflecting bug

fix status, possible roadblocks to project completion, and issues that

might impact project target completion date and budget.

Carolyn Smith

Page Two

CAESARS ENTERTAINMENT, INC. ( Las Vegas, Nevada ( May 2012 -

October 2012

Systems Analyst / Quality Assurance Tester

Contract employee to Caesars Entertainment's Corporate IT Department,

responsible for the creation and testing of Compact Flash cards containing

unique programming for Beverage on Demand and bonusing features for Caesars

slot systems.

. Created and edited Beverage on Demand menus customized to

individual properties' requirements.

. Responsible for detailed manual functionality testing of new /

upgraded slot systems prior to successful installation.

. Documented defects and deficiencies and implemented appropriate

modifications where necessary.

KONAMI GAMING, INC. ( Las Vegas, Nevada ( December 2011 - March 2012

Quality Assurance Engineer

Provisional employee to Konami Gaming's Quality Assurance Department,

performing black box manual QA testing for the company's KCMS Casino

Management System, implemented in the US and Australia.

. Completed successful testing for the expedited release of the latest

version of the KCMS Australian product.

. Identified and documented deficiencies for review and resolution.

CLARK COUNTY, NEVADA ( Las Vegas, Nevada ( February 2011 - July

2011

Business Analyst / Quality Assurance Tester

Contract employee to the Clark County, Nevada IT Department, performing

Quality Assurance Testing for SCOPE II, the County's new Criminal History

Repository, which would be accessed by 89 law enforcement agencies and

11,000+ users.

. Designed test plan to include key users from the various impacted

agencies.

. Created detailed UAT test scripts for system from project requirement

and design documentation.

COSMOPOLITAN LAS VEGAS HOTEL ( Las Vegas, Nevada ( September 2010

- January 2011

Quality Assurance Analyst

Contract employee to the QA & Compliance Department of the Cosmopolitan Las

Vegas Hotel before and after the hotel's opening in December, 2010.

. Consulted with application vendors and stakeholders to develop

detailed integration and UAT test scripts for various hotel systems.

. Performed successful Black Box UAT, regression and smoke testing for

numerous hospitality software systems including LMS, InfoGenesis, IGT

Advantage, TimeLox, LifeWare, GuestBridge, Micros POS, 4 Winds and

Avatier.

. Researched and completed compliance documentation for submittal to the

Nevada State Gaming Control Board prior to the Cosmopolitan's opening.

. Assisted with security provisioning and setting up new user accounts

for all hotel employees prior to hotel opening.

INDEPENDENT COMPUTER CONSULTANT ( Las Vegas, Nevada ( February

2008 - September 2010

. Conferred with clients to determine best hardware and software

solutions for both home and small businesses.

. Provided customized training to individuals and groups in computer

skills and software applications.

. Delivered both remote and on-site PC troubleshooting and repair

services, including installations and upgrades.

. Offered virtual computer services including software testing, desktop

publishing, technical writing and proofreading.

MICROS SYSTEMS, INC. ( Las Vegas, Nevada ( November 2004 - January

2008

Product Support Analyst

Level 3 technical support for Micros' Property Management System,

encompassing reservations, accounting, front desk operations, rooms

management, PBX, as well as interfaces with player tracking (ACRES / IGT),

GDS, call accounting, POS and other integral systems involved in the

operation of large hotel/casino properties.

. Instrumental in creating new Support Department responsible for

assisting implementation of Micros Opera property management system

during construction of the Wynn Hotel in 2005 as well as providing

post-opening ongoing support.

. Resolved technical issues escalated from clients and assured customer

satisfaction with resolutions.

. Created concise and clear documentation to assist in the training of

new Support personnel.

. Member of QA Team (Black Box) that wrote and executed test scripts to

troubleshoot new versions and upgrades of the Micros Property

Management System product.

Carolyn Smith

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EDUCATION

UNIVERSITY OF NEVADA AT LAS VEGAS

B.S. in Business Administration, Major in Business Management

ADDITIONAL COMPANIES AND POSITIONS

International Game Technology ( Product Marketing Analyst ( Las Vegas,

NV

Science Applications International Corp (SAIC) ( User Support/Computer

Technician (Help Desk) ( Las Vegas, NV

Contact this candidate