CRAIG COOKSEY

**** ****** ******* **, ****** Park, FL 32073 H: 904-***-**** C: 904-***-**** acvjpj@r.postjobfree.com

Summary

Exceptionally skilled and experienced in customer service, management, data entry,

collections, and SEM. I take pride in any work that I do and I always give 100% effort with

gratitude towards my employer.

Highlights

6 + years call center experience. Associates of Arts & Associates of

Science degree earned.

5 + years management experience.

60 65 wpm typing with 10 key

4 + years telemarketing

and computer software/hardware in

2 + years collections experience.

general.

Google Adwords Certified

Experience

Social Media Manager Jan 2015 to Current

My People Social Media Management Jacksonville, Fl.

Director of PPC campaigns with Google AdWords to increase brand awareness and

boost rates of organic clickthrough.

Develops onsite body content, meta descriptions and page titles in support of SEO

strategies.

Manages all social media programs, including Internet forums, blogs, social

networking applications and message boards.

Created an official company page on Facebook, Twitter, Tumblr, Instagram,

Pinterest, and LinkedIn to facilitate interaction with customers.

Designed the My People Social Media website. > www.mypeoplesocial.com

Analyzes ratings and programming features of competitors to evaluate the

effectiveness of marketing strategies.

Building social media target audiences to increase user interaction, leads, sales, and

website traffic for clients.

Manager Jan 2010 to Current

Snap Fitness Jacksonville, FL.

Exceeding sales goals by selling over 40 gym memberships total per month by phone,

email, and in person.

Administration of payroll for the personal training department.

Increased monthly revenue from $13,000 to $34,000 in four years.

Successfully collecting 80% or better of the monthly delinquent accounts by phone and

email.

Managing a wide variety of customer service and administrative tasks to resolve

customer issues quickly and efficiently.

Surpassed revenue goals in four consecutive quarters for five consecutive years.

Trains new employees on company customer service policies and service level

standards.

Cleaning of floors, restrooms, showers, windows, and equipment.

Preforming all general maintenance for the facility including electrical and A/V.

Home Theater Installation Jan 2002 to Jan 2008

Sound Advice Jacksonville, FL.

Programmed and troubleshot devices following installation.

Calibrated and monitored devices following installation.

Recommended system level hardware and software installations.

Ran cables and connected receivers.

Interpreted blueprints of electrical layouts and building plans during installations.

Fed cables through access holes, roof spaces and cavity walls.

Positioned and terminated cables, wires and strapping.

Drilled holes for wiring in wall studs, joists, ceilings and floors.

Managed a crew of 3 employees.

Customer Service Representative (call center) Jan 1995 to Jan 2002

Prudential and Aetna Jacksonville, FL

Inbound customer service call center resolving benefits and claims issues for providers

and customers.

Effectively managed a highvolume of inbound and outbound customer calls. Usually

over 100 per day.

Analyzed call volume and average call time to monitor Customer

Service Representatives performance and productivity.

Performed quality reviews on representatives calls to ensure company policies and

procedures were being followed correctly and that customer service being provided

was white glove.

Trained staff on how to improve customer interactions.

Education

Associate of Arts, Associates of Science 2000

Florida State College of Jacksonville Jacksonville, FL

Coursework in [Course Name] Biology and Nursing

High School Diploma 1994

First Coast High School Jacksonville, FL

Skills

typing 6065 wpm, 10 key, computer hardware installation, Microsoft Office, Google

AdWords, Google Analytics, all social media networks, sales, customer service, advertising,

management, warehouse, Microsoft Windows, team building, appointment setting, survey

administration, telemarketing, leadership, payroll administration, marketing, audio/video

installation, detail oriented, self starter, Google Adwords Certified

Personal Information

NAME: Craig Alan Cooksey

DOB: 06/23/1976

EMAIL: acvjpj@r.postjobfree.com

RESUME PAGE 2

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