Customer Service Microsoft Office
Resume:
Mervat Sedhom
Anaheim CA *****
Cell: 714-***-**** *********@*******.***
PERSONAL SUMMARY
Highly motivated with long experience in the Travel industry among others business related areas. Very well organized and committed to providing exceptional levels of hospitality and customer service to clients. Well-presented and highly personable person who possessing a full and in-depth understanding of flight rules & regulations, ticketing, reservations, packages, office managing & clerical duties, and others.
Work experience:
Cahier
Chevron Apr 2014 till now
Reservations Specialist/Dispatcher:
JC limo & Co. - May 2012 – Apr. 2013
Reservations specialist responsible for managing all booking types for limousines, sedans vans, suvs and other vehicles.
Answering multi phones and taking/processing work orders.
Filing and other clerical related tasks.
Processing all different types of payments timely.
Managing all related cash transaction ensuring accuracy.
Travel Agent Supervisor: Supervisor Travel –
July 2007 – Apr. 2012
Working in a fast paced environment and handling all aspects of customer service and satisfaction in a timely manner along with being fully responsible for booking various Airline tickets, hotels, transfers and tours.
Managing and arranging multiple worldwide vacation packages and related functions.
Professionally handling customer complaints while ensuring complete satisfaction.
Working closely with passengers/clients and answering all their questions & concerns.
Ticketing & Reservation Agent:
Jun 2002 – Jun 2007
Processing all reservation requests and booking airline tickets.
Helping passengers to understand the flying and ticket rules and regulations.
Assisting passengers to understand, use and benefit from using Frequent Flyer programs.
Helping passengers to find the lowest fare with the most comfort flight possible.
Administrative/Office Manager:
Jan 1997 – May 2002
Answering all the customer service calls and help them with their requests while ensuring highest quality and customer satisfaction.
Helping the executive team with gathering and copying documents and related.
Managing all customers’ related docs, issues, emails and faxes timely.
Keeping all the important docs. and agreements in proper filing condition.
Maintaining a healthy professional relationship with clients and co-workers.
Competencies
Willing to work irregular hours, including weekends and nights.
Cool headed and able to deal calmly and patiently with angry or irritable clients.
Strong communication and administrative skills with long time experience.
Comfortable working with colleagues from different nationalities and ethnic backgrounds.
Excellent decision making skills in case of an emergency.
KEY COMPETENCIES AND SKILLS
Customer service
Arabic and English speaker
Work on Amadeus System
Work on Saber System
Microsoft Office Skills
Organizational skills
ACADEMIC QUALIFICATIONS
Bachelor Degree in Arts. Cairo University 1999 - 2002
Basic Passenger Fares and Ticketing Course 1997
Advanced Passenger Fares and Ticketing Course 1997
Diploma IATA/UFTAA FOUNDATION COURSE March 2001
Customer Service course From Cypress College
REFERENCES – Professional references are available upon request.
Mervat Sedhom
Cell: 714-***-**** *********@*******.***
Contact this candidate