Sales Customer Service project/Contract Management

Resume of Mark Wilson

*** ****** **** *** **, Cell: 403-***-**** (Text)

Calgary, Alberta, T3G 3Z7 Email: **********@*****.***

An experienced, innovative, proactive and results orientated professional with a strong client focus prepared to go that extra mile. Able to follow and give guidance within a team and has the personal drive to build new and existing business.

Sales Experience

Costco Roadshow Sales June 2015 – Present

Sales Demonstrator

Demonstrate/Promote/Sell various company products during 4-13 day roadshows to Costco members. Products range from kitchenware, clothing, silks/linens and other household goods.

Establish rapport with members to assist in their decision making towards purchasing products. Most members do not come into Costco to purchase these products so rapport is big, especailly during a 13-day roadshow, as you want customers to come back later in the show and purchase if they don’t purchase right away.

Handle objections, provide comparisons.

Answer or direct existing customer questions.

Unpack/setup plus tear-down/pack-up booth including open/close product counts.

Purchase/control supplies for presentations.

Submit expense reports.

Create good professional relationships with staff at various Costco locations to ensure smooth running of the roadshow.

I worked in England Nov 2015 – Jan 2016 to increase UK Blendtec blender sales.

Lightcore Group Nov 2014 – May 2015

Contracts Manager

Develop, implement and maintain effective processes, procedures, and tools to support the Sales and Business Development departments.

Keep accurate and up-to-date spreadsheets, sales funnels, and pipeline documents.

Work with colleagues and management, and specifically VP Sales to attain, discover, and monitor sales and client data.

Prepare reports and presentations for internal and external stakeholders and clients.

Develop and apply knowledge of different federal, provincial and state regulations and restrictions that may affect potential clients and contracts.

Other duties include, but are not limited to:

Provide as-needed data management and administrative support to other teams and managers.

Provide support in assessing, implementing and monitoring company-use software.

Provide support in assessing, implementing and monitoring company policies, processes and procedures.

Actively engage in company innovation and planning.

World Energy Sept 2014 – Oct 2014

Commercial Sales Manager

This position was being created to manage a team of 4-5 sales people for commercial sales of Gas/Electricity to small/medium sized businesses. While this position was being created and processes put in place I was familiarising myself with World Energy’s current processes/products by working residential sales in the Alberta market.

The position never materialized and I moved on to Lightcore Group

Eastside Dodge May 2014 – Aug 2014

New Car Sales

Sell new cars with ability to sell used if the option presented itself.

Identify customer requirements and direct them into a vehicle to suit their needs.

Work with all departments to secure the sale and ensure the customer’s vehicle is perfect for pickup whether it be the same day or later in the year.

Work with Customer Relationship Management (CRM) system to strategically notify customers via phone and email.

Cervus Equipment Sept 2012 – May 2014

Customer Service Sales

Sell Forklifts, Tele-handlers, Scissor Lifts, Cleaners/Scrubbers, Attachments, Parts, Maintenance, Repairs, Rentals and Training within an appointed territory

Develop existing accounts and establish new accounts via referrals or cold calls.

Update clients of all products, services and promotions.

Find best product and value for clients through various suppliers.

Place/Track orders, deliver product and collect payment, financing options available.

Keep updated of current/new products through supplier contacts and demonstrations.

Attend weekly meetings and keep constant communication with other sales reps and managers.

Complete weekly reports plus plans for upcoming weeks/months.

Plan client visits around locations/deliveries making effective use of time/effort and where necessary book appointments with clients.

Continue to improve processes and reduce any potential problems

Completed Paul Kelly training and advanced training seminars

Kickoff Solutions Incorporated (KSI) Jan 2007 – Aug 2012

Owner

KSI was created in 2007 to work with R C Marble & Granite and promote granite products to Kitchen and bathroom businesses in Calgary, Canada.

Since then KSI has also worked with Novastone promoting quartz and granite plus an eco-friendly company promoting bio-degradable/green products to hair salons.

In Aug 2011 KSI started working with Fibrenew Calgary North to promote their leather, plastic and vinyl repairs to a wide variety of businesses.

My duties for KSI on all accounts can be generalised as:

Creating and Maintaining clients

Updating clients of the products and promotions

Responding to clients request in a timely manner

Ensure orders are processed on time and if problems arise keeping the clients informed, especially if delivery times could be affected

Continue to improve processes and reduce any potential problems

Generate or update documentation, including product/price lists.

Looking after store for a couple of hours to a couple of weeks. Some duties included opening/closing store, managing staff, ensuring jobs get out and done on time, handling walk-ins, documenting events to update owners when they return

Computer Sciences Canada (CSC) Jan 2002 – Dec 2006

Customer Support Analyst - on the Nortel Account

Provide 24x7 support/maintenance for various Nortel Network systems and their employees/customers around the world. Duties included:

Monitor system and rectify issues within corporate metrics

Acknowledge paged problems with client within 1 hour

Review and install resolutions including quality control

Accurately record time allocated to various corporate applications

Accurately record problems for support service level agreements

Recommend solutions/improvements to reduce any potential problems.

Generate or update documentation to facilitate production support

Established and managed the centralization of process identification logons across numerous applications to specific pseudo identifications using common logic and documentation in compliance with Sarbaines Oxley security protocols.

Successfully lead and completed in time the project to decommission several applications on a HP3000 server. This included managing and communicating user and support personnel, scheduled application freeze, shutdown and backup and data transfer schedules before finally removing the applications form the server.

During 2003-2004 assisted another support group by working a 5 day graveyard shift once a month to monitor/support un-familiar applications.

Nortel Networks Oct 1998 – Dec 2001

Livelink and Web Administrator

Administer, maintain and support the Livelink Document/Workflow Management application and Web environment for Nortel Networks employees. Duties included:

Monitor systems as well as status reports and address user requests

Train users how to use Livelink and Web processes

Administer Livelink access, folders, workflows, intranet web sites, interactive processes and maintain Livelink/Web user database

Delegate problems/solutions to ensure speedy response to issues

Accurately record problems for support service level agreements

Recommend improvements/upgrades to reduce any potential problems.

Generate or update documentation to facilitate production support

In addition to my Livelink/Web Administrator roles I was asked to take over the Project Lead on the W2K Compliance Project for the Calgary System House, including Santa Clara. Within that first month of December, including Christmas break, I turned the project status round from Red to Green and went on to complete the project ahead of schedule.

DMR Oct 1997 – Sept 1998

Customer Support Analyst – on the Nortel Networks Account

Same role as for CSC in 2002-2006 on the Nortel Networks Account

Aquila Computers Ltd (England) 1986 - 1997

Project Leader 1990 - 1997

Programmer/Analyst 1986 - 1990

Prior to 1986 I worked for a Carpet & Bed shop in England for some years as Driver/Sales to help me through college which I thoroughly enjoyed. This involved selling in the shop, getting orders ready, delivering orders, collecting money and selling products when delivering goods should the opportunity arise. Occasionally I would look after shop while the owner was away.

Professional IT Development

2014 Paul Kelly Advanced Sales Training Paul Kelly via Cervus

2013 Paul Kelly Sales Training Paul Kelly via Cervus

2001 C++ Intermediate University of Calgary

2001 COGNOS Powerplay OLAP 6.61: Modelling, Client and Report COGNOS

2000 Fast Track to Cold Fusion Allaire

2000 Livelink Builder Fundamentals Opentext

1999 Livelink New and Power User, Administrator and System Design Opentext

Higher Education

1984 Higher National Diploma in Computer Studies (two years) Preston Polytechnic (England)

1982 Ordinary National Diploma in Computer Studies (two years) Blackburn College (England)

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