ELIZABETH ARTHUR MICHAEL

P.O.BOX *****, ARUSHA, TANZANIA.

CELPHONE +255-***-***-***

Cell: +255-***-***-***

E-mail: acvjde@r.postjobfree.com

E-mail: acvjde@r.postjobfree.com

PERSONAL PROFILE

A highly motivated and innovative individual with 9 years' practical experience in Aviation industry, able in coordinating the activities in various departments concerned with safety, sales, operations, cargo and customer service. A comfortable worker, working with people of all levels and having excellent commercial approach to solving problems, developing business process, manages performance and motivates staff on an individual and team level.

SELF-OUTLOOK

Looking forward to work and create great impact in the revolving and dynamic organization.

Fostering organization vision through fairness, transparency and integrity in sustainable approach

Being internal and external analyst and bringing in feedback essential for the survival of the organization

AREAS OF EXPERTISE

Tourism management

Language

Crew resource management

Aviation security

Dangerous goods

Flight operations

Airside safety

KEY SKILLS

PERSONAL-MANAGERIAL SKILLS; Include

Excellent communication skills developed through experience in airside safety and customer service

Proficient computer literacy proven through work experience in flight operations department

Highly critical thinker with effective researching skills proven through work experience in Aviation security and dangerous goods

Exceptional leadership skills developed through work experience in managerial position (station manager) and crew resource management

Flexible team player who prospers in a fast-paced work environment based on past experience in a busy airport

Interpersonal and relationship building skills through experience in check-in system for passengers.

Re-organized and improved department filling system.

Successfully worked to strict deadlines

Organized and prioritized personal schedules

PROFESSIONAL SKILLS: Include

Positions in function in a managerial and administrative capacity in directing the operations of an aviation department or program

Budgeting

Flight scheduling

Overseeing aircraft maintenance and pilot training programs

Equipment evaluation and purchasing

Oversight of safety programs

EMPLOYMENT HISTORY

Station supervisor - AIR KENYA

Location - KILIMANJARO INTERNATIONAL AIRPORT [KIA]

Dates - 2006- July 2015

Responsibilities

Responsible for providing effective flight service and dispatch plans by following the standard policies and procedures of aviation services

Perform the task of providing guidelines and monitoring the ground service staff in handling flight activities

Handle the responsibility of checking and verifying the day-to-day activities to ensure that the services are in compliance with the standard policies and directives

Handle the task of managing flight traffic management activities and supporting aircraft operations and aircrew members

Perform the responsibility of providing training sessions to the junior staff in effective dispatch services for aircrew

Performed the responsibility of handling and solving customer queries and making arrangements for accurate flight release/dispatch activities

Completed the task of preparing and maintaining the information of flight operations and services

Handled the responsibility of updating internal records and files to the senior management staff, when required

Responsible for maintaining a proper record of flight arrivals and departures as well as flight cancellation details

Performed the task of handling the day-to-day activities by following the aviation regulations and emergency procedures

Handled the responsibility of coordinating all other essential tasks as required

Assistant manager - REGIONAL AIR SERVICES

Location - KILIMANJARO INTERNATIONAL AIRPORT

Dates: - 2006 - July 2015

Responsibilities

Preparation of flight Navigations:

Doing Flight plans

Preparing general declarations

Doing of Fuel documentations

Preparing Load sheets

Briefing on Notams weather and other factors concern to crews

Provide meteorological information to aircraft In-flight

Arranging crew transport and Accommodations

Meeting and Assisting to and fro, Passengers

Co-ordinate with reservation in respect to schedule and position of the aircraft of the entire network

Insuring appropriate entries in the flight brief and duty time record

Doing booking of Charters and selling of tickets.

Ensure flight records are properly done on daily basis

Provide customer care to clients and Aircraft

Any other duty as supervised by my manager.

ADDITIONAL TRAINING

Some institute coursework completed -- Leadership

Word of Faith Bible institute (WOFBI) - Arusha campus

25th, Aug 2014 - Leadership Diploma course (L.D.C)

Awarded: Diploma in Leadership course under World Mission Agency a.k.a Winners Chapel International

Some Organization – Business management

Small industries development Organization- (SIDO) - Arusha Industrial estate Sept 2011 – certificate course

An award of certificate of participation under entrepreneurship course

Certification - Flight Operations

Tanzania Civil Aviation Authority - Dar es salaam

November -2013 - certificate course in flight operations and dispatchers

Awarded Certificate and License in Flight Operations under T.C.A.A in coverage of Flight planning and monitoring, Aviation (Aerodynamics), Aviation Metrology, Aircraft mass and performance, Communication-radio, Security (emergencies and abnormal situations), mass and balance, Navigation, Human factor, Air traffic management, Civil air law and regulations and principles of flight.

EDUCATION

Some College Coursework Completed – Language

Alliance Francaise - Arusha, Tanzania

Year 2004-2006 -- diploma d`etudes en langue francise

Achievement of Diploma level in French Language, in coverage of level DELF and DALF A1 and A2

Some College Coursework Completed – Tourism Management

East African College, Dar es salaam

Year2002 - Advanced certificate course

An award in Advanced Certificate for Tourism Management in coverage of tourism marketing, air fare and ticketing, front office operations, French for beginners, English perfection, tour guiding and fundamental in hotel and catering management

Some high School- Secondary Education May,2000-May, 2002 Makongo secondary school, Dare s salaam

Advanced certificate for secondary education

Some high school- secondary education Jan,1996-Jan,1999 Dodoma secondary school, Dodoma

Ordinary Certificate for secondary education

PERSONAL ATTRIBUTES

Good communicator,

Very willing to learn

Enjoy working in teams,

Customer focused,

Determination and ability to work well within a fast-paced environment

dynamic innovative, creative, well organized and out-going

OTHER MISCELLANEOUS

Date of Birth 1985, January 1

Current location: Arusha

Citizenship: Tanzanian

Marital status: Single

Passport No: AB095642

Driving License: Yes

Languages: Fluent in reading, writing and speaking

English and Swahili

-Speaking enough French

INTERESTS

Reading- for more knowledge

Playing music instruments: Keyboard, Guitar and drums

Travelling- exploring exotic countries

Sports- playing activities

REFEREES

Mrs. ANNA NZOMO

OPERATIONS MANAGER

BOX 30357, NAIROBI, KENYA.

PHONE +254-****-****

MOBILE +254-***-***-***

FAX +254-****-****

E-MAIL acvjde@r.postjobfree.com

Mr. HAMZA MWAPACHU.

GENERAL MANAGER

REGIONAL AIR SERVICES

BOX 14755, ARUSHA, TANZANIA

PHONE +255-**-***-****, +255-**-***-****

MOBILE +255-***-***-***

E-MAIL acvjde@r.postjobfree.com

PAMELA LYAMUYA

OPERATIONS MANAGER

REGIONAL AIR SERVICES

BOX 14755, ARUSHA, TANZANIA

PHONE +255-**-***-****

MOBILE +255-***-***-***

E-MAIL acvjde@r.postjobfree.com

Contact this candidate