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Manager Customer Service

Location:
Collierville, TN
Posted:
July 04, 2016

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Resume:

Virgil E. Roberson Jr. C.P.A.

**** ****** ****

Collierville, TN 38017

901-***-**** Home - 217-***-**** Mobile

acvj8y@r.postjobfree.com

Summary Of Qualifications

Experienced leader in multi-faceted manufacturing operations. Strong focus on problem identification, formulating and executing solutions, and minimization of issues.

Innovative, results-oriented manager with extensive experience in progressively responsible positions, and proven achievements in plant management and finance.

Demonstrated expertise in strategic planning, production schedule and control, budgeting, inventory and materials management, project development, distribution, engineering, human resources and capital improvement.

Excellent communication, interpersonal, leadership, negotiation, troubleshooting and motivation skills that effectively interact with staff, internal client, and executive management.

Team player with the ability to consistently provide high-level, systematic standards of performance.

EMPLOYMENT HISTORY

PEMKO/ASSA ABLOY - Memphis, TN and Ventura, CA 2011 – 2016

DIRECTOR OF OPERATIONS / General Manager

Responsible for the overall operation of an $80 million manufacturing operation managing a 300 person workforce, within 2 facilities with full P&L responsibility.

Ensure the efficiency of operations including cost control, quality, delivery of product, and safety of the workforce.

Developed and implemented plans to transition the workforce, office and operations, from tribal knowledge skill sets to the use of standard operating procedures.

Directed the transformation from traditional manufacturing environment to a LEAN high performance culture

through the use of Kaizen and Six Sigma tools.

Increased operational efficiency of the Customer Relations departments (Order Entry and Customer Service) with results in reduced abandon rates and order keying times.

Increased operational income flow implementing cost-cutting initiatives, quality improvements and delivery improvements.

Implemented new distribution channel that allowed multiple brands to ship from one location with one invoice.

Released new products that resulted in over 25% of total sales annually.

Established objectives for the division, developed and implemented the strategic plan and managed the monthly and annual review against these objectives.

Monitored all manpower utilization to ensure efficient and effective use of personnel.

Facilitated the compliance of ISO 9001 operations and obtain certification of ISO 14001.

Developed and Implemented several automation projects that resulted in significant cost reduction.

Created a unified company infrastructure that aligned with business mission strategy.

Served as the company representative in all areas related to the business community, the industry, news media, and the local governments.

Virgil Roberson - Page 2

MUELLER COMPANY – Decatur, IL, Brownsville, TX and Chattanooga, TN 1995 – 2011

PLANT MANAGER (2005 – 2011)

Responsible for the overall operation of a $100 million manufacturing operation managing a 700 person workforce including 500 union personnel, within 3 facilities with full P&L responsibility.

Ensure the efficiency of operations including cost control, quality, delivery of product, and safety of the workforce.

Developed and implemented a $21 million dollar capital project to upgrade the brass foundry and machine shop. Collaborated with local and state representatives obtaining financial incentives to off-set project cost.

Effectively integrated the closure of two locations (El Monte, California and Milton, Canada) into the existing facilities in Decatur, Illinois and Brownsville, Texas.

Directed the transformation from traditional manufacturing environment to a LEAN high performance culture

through the use of Kaizen and Six Sigma tools.

Successfully negotiated and obtained Company initiatives during union negotiations without work stoppage and slow down.

Increased operational income flow implementing cost-cutting initiatives, quality improvements and delivery improvements.

Established objectives for the division, developed and implemented the strategic plan and managed the monthly and annual review against these objectives.

Monitored all manpower utilization to ensure efficient and effective use of personnel.

Facilitated the compliance of ISO 9001 operations.

Developed and implemented procedures to ensure compliances with Sarbanes-Oxley.

Created a unified company infrastructure that aligned with business mission strategy.

Served as the company representative in all areas related to the business community, the industry, news media, and the local governments.

Controller (2001 – 2005)

• Responsible for the direction, coordination and supervision of a $100 million division’s financial function; those functions included financial analysis, forecasting and budgeting, product costing, accounts payable, asset management, payroll, and general ledger.

• Administered internal controls and accounting policies and maintained all accounting records to meet regulatory requirements.

• Initiated annual strategic plan, as well as interim monthly forecasts by working directly with each departmental manager.

• Prepared monthly financial statements and compared them to monthly and annual plans to identify key differences.

• Maintained and supported all internal, external and regulatory audits and requirements.

• Supported plant and corporate management and operations with timely and accurate financial and operational analysis and data.

Cost Manager (2000-2001)

• Responsible for the supervision and direction of a $70 million division’s cost structure and payroll. Supervised the cost department and payroll department

• Developed departmental budgets.

• Reviewed month-end entries of subordinates.

• Supervised the auditing process of the annual physical inventory.

• Worked directly with the plant controller on projects.

• Developed overhead rates to apply to standard costing system.

Virgil Roberson - Page 3

PLANT CONTROLLER Multiple locations (2001 – 2005)

MANAGER OF COST ACCOUNTING – Chattanooga, TN (2000 – 2001)

SENIOR COST ACCOUNTANT (1998 – 2000)

JUNIOR COST ACCOUNTANT (1995 – 1998)

Education

University of Tennessee at Chattanooga - Masters in Accountancy

University of Georgia - Bachelors in Business Administration

Credentials

Licensed Certified Public Accountant in the State of Tennessee

Technical skills

Proficient in Microsoft business applications, Hyperion Financial Reporting package, and JD Edwards’ Management System. Currently working on Microsoft Dynamics AX (Axapta) ERP system. Worked closely with the implementation of the JD Edwards’ Management system.



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