Mans T. Nilsson page * of *

Mans T. Nilsson

acvj87@r.postjobfree.com• 775-***-****

Summary of Qualifications

Aiming for a challenging opportunity to utilize skills in Ruby on Rails/Rails Engineering and Project Management certification. Has extensive knowledge in account management, customer service and retention, international business culture, contract negotiations, contract renewals, and telecom services, while consistently developing innovative customer solutions and maintaining exceptional customer relations. Speaks Swedish and English fluently and has a working knowledge of Spanish.

Technical Skills

Technologies/Tools: Ruby on Rails, Rails, SAP, AS 400, Fusion, VoIP, Cloud, ePTT, UMTS, LTE, VoLTE

Computer Systems: Windows

Databases: SQL, Oracle Siebel, Sord, Boss

Education and Training

Bachelor of Arts, International Affairs University of Nevada, Reno Certifications and Training:

• Rails Engineering – The Iron Yard

• Certificate, Program Management – University of North Georgia

• Certificate, Leadership & Management Training – Rapport Leadership International Professional Experience

RiversideUp April 2016-Present

Web development

• Participating in joint venture custom web development

• Collaborating on PCI compliance and eCommerce functionality PointClear, Lead Development April 2016-Present

Lead Development, Customer Service

• Responsible for generating prime quality leads for fortune 100 companies with accuracy and professionalism.

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Sage, Account Manager October 2014 – June 2015

Account Management, Customer Service

• Excelled in providing excellent customer and account care to promote client retention for a world leader and innovator in accounting and financial management, including credit card processing, direct deposit, and payroll.

• Worked together with other account managers and sales staff to offer the best individualized solution possible for each client's needs, specializing in detailed assessments to tailor fit a suite of products which enhanced the client's business model and opportunity for success.

• Followed up with leads of existing customers provided for the purpose of upselling additional company products to consolidate and ease the customer's financial business burdens.

Elavon, Account Manager May 2014 – October 2014

Account Management, Customer Service

• Provided exemplary customer care for an industry leader providing payment processing solutions and services to merchants around the world in order to cultivate and nurture strong, ongoing and productive relations.

• Worked closely with technical support and customer care departments to ensure seamless implementation of services.

• Managed and monitored an extensive portfolio of merchant accounts and ensured they received the best value for services to meet their business requirements. AT&T, Customer Retention Specialist-B2B March 2009 – April 2014 Customer Service, Contract Management, Functional Operations

• Achieved increases in monthly revenue through the management of customer accounts within AT&T National Business Market, focusing heavily on customer retention.

• Primary liaison and effectively resolved issues between account managers and customers.

• Constructed, negotiated and renewed service contracts.

• Assessed customers’ current and future telecommunication and technological needs to adapt plans to meet their business requirements, executed product research and design, and prepared and presented proposals.

• Facilitated service implementation and contributed to technical support by testing and monitoring customer circuit and network issues and coordinated issue resolution across multiple internal departments.

• Leveraged in-depth knowledge of AT&T products and technologies to successfully achieve and surpass sales targets and KPIs; products included landline and wireless technologies such as VoIP, T1 Lines, fiber, Cloud, smart phones, tablets and applications with working knowledge of ePTT, wireless concepts such as UMTS, LTE, VoLTE, VoIP and other emerging platforms.

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Sales Solutions Consultant (2011)

Sales, Functional Operations

• Retained and expanded revenue and business opportunities through negotiation of new contracts and contract renewals for northern CA and NV customers within the AT&T National Business Market.

• Monitored and maintained customer profiles to evaluate current and future needs.

• Position morphed into the Customer Retention Specialist-B2B Account and Contract Management position.

Technical Support Specialist – DSL Call Center (2009 – 2011) Leadership Skills, Functional Operations

• Help desk agent which encompassed technical set-up assistance and troubleshooting for AT&T’s DSL call center.

• Demonstrated strong and effective leadership skills managing, mentoring, monitoring and training team members as service lead.

• Promoted to a Sales Solutions Consultant based on these merits. Univenture, Account Manager, Development & Sales June 2008 – February 2009 Account Management, Sales

• Proficiently managed accounts, acquired new sales and increased revenue through customer focused skills and in-depth product knowledge which articulated clients' needs and built strong, lasting relationships.

• Responded proactively to issues and concerns and resolved problems promptly.

• Worked closely with credit department to ensure continuous product purchase. Tessco Technologies, Account Management, Development & Sales January 2005 – April 2008 Sales, Marketing

• Gained promotion to Account Manager from sales team based on consistent increase in monthly revenue achieved through selling a wide variety of telecom products from mobile phone accessories to cell tower components.

• Specialized in qualified sales leads and penetrating underdeveloped markets within the telecom industry.

• Contributed to the development and implementation of marketing.

• Achieved numerous "Sales Rep of the Month" awards. Additional Experience:

International Game Technology, Credit & Collections March 2002 – October 2004 Vengroff, Williams & Associates, Account Manager August 2001 – March 2002 United Parcel Service, Supervisor June 2000 – August 2001 Swedish Navy, Submariner, Sonar Specialist January 1995 – January 1996

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