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Customer Service Manager

Location:
Lodi, CA
Salary:
45000
Posted:
July 04, 2016

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Resume:

RON W. BAUER

***** ******* ***

Lockeford, California 95237

Home: 209-***-****

E-mail: acvj1s@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Energetic and highly adaptable Transportation Manager with a reputation for achieving corporate goals using excellent judgment, strong decision-making, and more than 25-years of multi-state transportation management experience.

Professional Skills and Accomplishments:

Managing a transportation program responsible for $900 million in annual deliveries

Setting-up and managing regional and multi-state transportation/distribution programs

Formulating and administering transportation department policies and procedures

Recruiting, training, and supervising a team of drivers, dispatchers, and supervisors

Overseeing company-owned and full lease fleets as large as 60 tractors and 120 trailers

Managing operating budgets, controlling costs, and improving transportation efficiency

Improving safety and reducing accidents using excellent safety training skills

Using PC’s with Windows, Microsoft Word, Excel, PowerPoint, and Access software

Successfully reduced the cost per case delivered and produced significant savings in safety using innovative incentive and reward programs.

PROFESSIONAL EXPERIENCE:

Maintenance and Special Projects Supervisor:

MTC Distribution – Modesto, California 2013 - 2014

Maintenance manager the includes:

o22 food service trailers

o17 food service tractors

o7 con-gear

o25 material handling power equipment (e.p.j. and stand ups)

o300,000 square feet distribution center:

Dry, cooler and frozen.

Establish a 24 /7 maintenance program.

Manage B.I.T. program for MTC.

Manage fleet and maintenance equipment and record keeping.

Special projects – including both operations and sales.

oMeet with Operations V.P. before and during every special project.

oExamples of specials projects:

Work with sales and operations to convert inbound loads from inbound lumper loads to straight roll off inbound loads.

Work with transportation manager and the Operations V.P. to build and monitor a cost per piece of equipment model and program.

Work and teach internal team members coaching and teaching computer skills.

Transportation Manager:

Core-Mark – Hayward, California 2011- 2012

Manage 23 professional multi-stop route delivery drivers. Delivery area Bay Area, Salinas and Santa Rosa.

Manage a driver group represented by the Teamsters.

Implemented a safety and compliance program with all internal, OSHA, and DOT safety rules and regulations; facilitated safety meetings; and budget controls.

Manage a lease fleet that includes a mix Class A tractor trailers and straight trucks.

Administer a consistent discipline and reward program.

Implement daily driver post-trip interviews at the end of every trip meeting and open door policy for all team members.

Manage in a concept customer environment (C-Stores, Colleges and Gas Stations).

Work with Senior Management and the Teamster Union to change the delivery pay format from hourly to a component pay format.

Transportation Supervisor: (2009–2011)

Safeway NoCal Distribution Center – Tracy, California.

Commitment to providing a safe work environment.

Keep abreast of Federal, State and Municipal laws and regulations, collective bargaining agreements and company work rules, regarding operations of truck equipment.

Ensure D.O.T. compliance.

Implement cost-saving measures through working closely with drivers, dispatchers, and software.

Teach and train driver’s new systems as necessary

.

Determine equipment and staffing requirements for daily operational needs.

.

Supervise and dispatch drivers.

Monitor driver daily work assignments

Implement Root Cause Analysis projects with a focus on improving the operation and reducing the true cost per delivered case.

Transportation Manager (2007-2009)

Southwest Traders- Stockton, California

Manage 35 professional route delivery drivers. Delivery area Northern California, Oregon, Washington, Idaho and Nevada.

Implement from a start up position a safety and compliance program with all internal, OSHA, and DOT safety rules and regulations; facilitated safety meetings; and budget controls.

Manage a lease fleet that includes a mix Class A tractor trailers and straight trucks.

Implement a consistent discipline and reward program.

Implement weekly driver meetings and open door policy for all team members.

Manage in a concept customer environment (Starbucks, Popeye’s, Churches, etc) and successfully complete three expansion launches.

Transportation Manager (2006 -2007)

Pacific Fresh Sea Food - Sacramento, California

Manage 53 professional route delivery drivers. Mixed group of drivers including Class A, B and C drivers.

Implement from a start up position a safety and compliance program with all internal, OSHA, and DOT safety rules and regulations; facilitated safety meetings; and administered a 4.5 million annual transportation budget.

Manage a lease fleet that includes a mix Class A tractor trailers and straight trucks.

Implement an open door policy with drivers and all internal and external team members.

Work with the sales team to implement a continuous routing analysis with a foundation of balancing superior customer service and solid business practice.

Transportation Routing and Special Projects Supervisor (2003 – 2006)

U.S. Foodservice / S.F. – Livermore, California

Manage 500 million dollar state wide foodservice routing operation. Balance routing operation with a focus on balancing superior customer service and good sound business decisions.

Special projects including budgeting, planning, systems and implementing key projects.

FIELD OPERATIONS MANAGER (2003 - 2003)

Matheson Fast Freight – Elk Grove, California

Recruited and hired for a new transportation management position charged with analyzing and inspecting 16 freight terminals located throughout California and Nevada.

Worked closely with the company’s Director of Terminal Operations and partnered with individual Terminal Managers to identify problem areas and implement solutions designed to streamline next day LTL shipping operations.

DIRECTOR OF TRANSPORTATION (2000 - 2003)

Zanios Foods – Albuquerque, New Mexico

Consistently delivered positive results in all areas of transportation management for the largest independent food service provider in the State of New Mexico.

Partnered with the President to develop, implement, and administer transportation strategies during a period when sales grew from $42 million to over $140 million.

Served as an integral part of the executive staff entrusted to seamlessly integrate transportation operations for newly acquired companies and expanded broad line food distribution to include three states, New Mexico, Texas, and Colorado.

Utilized strategic planning, vision, and strong decision-making to initiate transportation programs for a wide range of restaurants, schools, retirement homes, and national chain accounts including Wendy’s, Burger King, Kentucky Fried Chicken, and Subway.

Utilized “forward thinking” decision-making skills to setup, implement, and administer operating policies and procedures in all areas of transportation operations. Brought the company into compliance with all transportation regulations, introduced new safety programs, and oversaw a fleet of 42 tractors and bobtails and as many as 60 trailers.

Managed a $5.6 million annual transportation budget and commended for ability to influence organizational changes, control expenses, and meet the needs of a large customer base.

Built pride in work and developed a strong team consisting of 70 licensed truck drivers, two dispatchers, and two out-of-state Satellite Distribution Spot Supervisors.

PROFESSIONAL EXPERIENCE:

DIRECTOR OF TRANSPORTATION (1994 - 2000)

Smart & Final Food Service - Stockton, California

Selected by senior executives to help setup and manage the company’s new 300,000 square foot Stockton Distribution Center serving company stores and food service accounts throughout Northern California and Western Nevada.

Successfully initiated transportation programs to combine food service and store selection deliveries to a new distribution center and provided decision-making on daily transportation operations for a center producing more than $400 million in annual sales.

Praised for helping the Stockton Distribution Center achieve all internal goals and managed a transportation fleet consisting of 60 tractors and 85 trailers.

Supervised a team of 85 CDL truck drivers using excellent “lead-by-example” management techniques and ensured safety throughout the distribution center.

Managed a $16 million annual transportation budget, administered expense control programs, and prepared well-organized reports used by senior executives.

DIRECTOR OF TRANSPORTATION (1988 - 1994)

Smart & Final – Vernon, California

Promoted to this position to manage a transportation program responsible for more than $900 million in annual store deliveries.

Utilized a solid grasp of ground transportation programs and proven organizational skills to plan, coordinate, and direct deliveries to 140 stores in California, Nevada, and Arizona.

Established a strong team-oriented work environment and managed a team of 66 CDL truck drivers traveling more than 4.5 million miles a year. Oversaw a full lease fleet of 40 tractors and 120 trailers.

Ensured compliance with all internal, OSHA, and DOT safety rules and regulations; facilitated safety meetings; and administered a $27 million annual transportation budget.

Initially served as a Transportation Superintendent and Transportation Manager before being promoted to Director of Transportation.

FOREMAN / SCHEDULER / DRIVER (1973 - 1988)

Smart & Final – Vernon, California

Served three years (1985-88) as a Transportation Foreman and Labor Standards Project Leader and 12-years (1973-85) as a California licensed Truck Driver. Also served as a Scheduler responsible for building and implementing store delivery schedules.

EDUCATION AND TRAINING:

ASSOCIATE’S DEGREE PROGRAM – GENERAL EDUCATION MAJOR

Delta Junior College – Stockton, California (completed 49 units toward AA degree)

Special Training / Continuing Education: (partial listing)

Completed extensive on-the-job transportation management, personnel, labor relations, regulatory compliance, diversity, cost control, safety, and customer service training

Exceptional References Available Upon Request



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