James P Hutchins

**** **** **** ****. *********, KY

270-***-**** acvizi@r.postjobfree.com

O BJ E C T I VE

To use my prior managerial experience and customer service expertise to become a leader and

manager for your company.

E XP E R I E NC E

Hertz Global Holdings Inc September 2010Present

Branch Manager/Location Manager/Area Manager

Duties include managing the operations of 7 stores and staffs in excess of 25 employees.

Recruiting, hiring, evaluating, coaching, training, disciplining, scheduling and developing

employees.

Outstanding customer service skills as well as strong communication and conflict management

resolution skills.

Manage day to day operations.

Review financial reports and implement business plans to improve in areas where needed.

This includes cost saving measures and new practices that help improve the bottom line.

Solicit and maintain business accounts.

Opened new locations that included finding relevant real estate to meet operational needs while

also meeting all zoning and licensing requirements, overseeing ordering and installation of all

equipment and supplies.

Enterprise RentACar March 2008May 2010

Assistant Branch Manager

Oversaw the daily operations of the largest Enterprise establishment in Kentucky, at the

Louisville Airport.

Administrative personnel duties that include, but is not limited to; customer service,

employee training and reviews, cash collections, and employee scheduling.

Provide excellent customer service by personally handling any customer concerns or issues

in a timely and satisfactory manner.

Facilitate business arrangements with insurance companies, dealerships, body shops, and

other established businesses on a daily basis.

Streamline the business processes.

E D U CAT I ON

University of Kentucky Lexington, KY

Bachelor of Science in Agriculture Communications, Education and Leadership

August 2005

Relevant Courses: Journalism, Numerous Communications Courses, Leadership Studies,

Rural Sociology, Seminar in Agriculture Communications, Principles of Cooperative

Extension, Small Group Communication, Entomology, and numerous business quality

courses.

Lexington Community College Lexington, KY

Associates in Arts

May 2002

S KI L LS

Oracle Microsoft Office

Lotus Notes Lean Six Sigma

Small Group Communication Certified

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