Manager Customer Service

Key Skills

Profile Summary

Supply Chain Management

Warehousing

Logistics

Event Management

Cost Control

Inventory Management

Client Relationship Management

Sales & Marketing

Team Management

Result-oriented Professional with over 19 years of experience in Supply Chain Management, Distribution Management, Warehousing, Service Operations and Team Management

Presently associated with Oriflame India Pvt. Ltd., Indore as Service Center Manager

Skilled in planning out all warehouse resources &activities in relation to company objectives and set targets

Expertise in implementing cost saving measures to achieve reduction in terms of raw materials and logistics costs

Proficient in planning and maintaining efficient warehouse operations wherein assigning and evaluating the work performance of personnel assigned to the store

Achievement oriented professional with excellent people management skills to manage change with ease

Soft Skills

Education

1996: B.Com. from P.M.B Guajarati Commerce College, Indore, Devi Ahilya University

Career Timeline

Work Experience

Since Oct’12 with Oriflame India Pvt. Ltd., Indore

Service Center Manager

Role:

Monitoring the entire branch operations and providing safe and friendly environment to the consultants

Promoting Service point Oriflame (SPO) run by Oriflame consultants as a part of distribution strategy

Managing service & logistics concerns for MP & CG Region

Supervising daily and weekly sales trends and provide the feedback to planning & forecasting department

Instituting development of team members and making sure individual compliance with all company regulations and procedures

Conducting productivity analysis of staff and submitted it to the HR department

Implementing customer service checklist to upgrade the Service level of the Branch

Highlights:

Received the most prestigious TSP Award in recognition of Togetherness, Sprit &Passion core values of Oriflame

Implemented warehousing initiatives through measures such as Material Bay line setup, Address system that resulted easy& fast picking of goods, less damages, time & cost saving for the company

Played a key role for smooth movement of finish goods from the warehouse by taking Dispatch check sheet & following FIFO standards

Played a key role in forecasting of products as per sale trends on daily basis & ensure high product fulfillment rate in warehouse to support sales

Dec’11 to Oct’12 with Gabsons Infrastructure & Developers (P) Limited, Indore

Assistant Manager - Warehousing & Logistics

Role:

Planned development of warehouse staff by job training

Made sure that workplace’s health & safety requirements were met and accordingly took responsibility for the security of the building and stock

Issued Inventory Report, In/ Out Status Report, Dead Stock Report, Consumption Report, Manpower Status Report to Logistics Manager

Monitored implementation of cost reduction principle in all aspects of warehouse transactions and activities

Highlights:

Successfully developed & implemented perpetual stock count of high value products initiatives to streamline the inventory function

Achieved cost savings of approximately INR 50 Lakhs from year to year through the execution of sourcing, negotiation, and value optimization projects

Previous Work Experience

Oct’07 to Nov’11 with Oriflame India Pvt. Ltd., Delhi/ Indore

Last designated as Assistant Manager Logistics & Warehousing

Growth Path:

Oct’07 to Oct’09: Warehouse Supervisor – Indore

Nov’09 to Nov’11: Assistant Manager (Logistics & Warehousing) - New Delhi

Jan’00 to Oct’07 with Bridgestone India Pvt. Ltd., Pithampur

Junior Officer (FG Warehouse, Production Planning & Control Department)

Mar’97 to Nov’99 with Friends Combine, Indore

Sales Executive

IT Skills

Windows based programs & AS400

Package: FoxPro

MS Office (Excel, Word and PowerPoint)

Internet Applications

Personal Details

Date of Birth: 6thOctober, 1975

Contact Address: 126 Telephone Nagar, Near Gulmoher Colony, Indore – 452018, MP

Languages Known: English, Hindi and Marathi

Email: ******.*******@*****.***

Contact: 099********

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