Customer Service Administrative Assistant

professional summary

skills

education

work history

EVANGELINE HILL

**** ****** *****, *****, ** 95376 (H) 209-***-**** (C) 209-***-**** ****************@*****.*** Organized Administrative Assistant possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment. Benefits administration

Medical terminology knowledge

Exceptional communication skills

Creative problem solver

Insurance policy coverage knowledge

Administrative background

Customer service-oriented

Strong analytical skills

Multi-line phone operation proficiency

Friendly and likeable

Dependable

Detail-oriented

Calm under pressure

Compensation and benefits

Proficient in 10-key

MS Office

Monterey, CA

Some college: General Education

Monterey Peninsula College

1975

Monterey, CA

High School Diploma:

Monterey High School

2014 - Current

Tracy, CA

Volunteer Teacher

Roxy's Quilt and Sew

Developed and taught lessons on quilting basics and techniques to various ages and skill levels. 2003 - Current

Tracy, CA

Housewife/Volunteer

Illness and Recovery

Running household, including meal planning and preparation, cleaning, care of pets and family. Tracy Unified School District-Implemented a community service learning program and taught quilting to students in grades 6-8

2002 - 2014

Tracy, CA

Volunteer Teacher

Sew Many Quilts

Developed and taught quilting lessons and techniques to various ages and skill levels. 1993 - 2003

Alamo, CA

Administrative Coordinator

Cooper, Muenter, Fratus Insurance

Maintained a clean reception area, including lounge and associated areas. Helped distribute employee notices and mail around the office Addressed and resolved customer complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Precisely completed appropriate claims paperwork, documentation and system entry. Verified patients eligibility and claims status with insurance agencies. Diligently followed up on third party claims.

Tracked the progress of all outstanding insurance claims. Input data into computer programs and filing systems. Audited records for accuracy.

Answered a high volume of phone calls and email inquiries. Filed paperwork and organized computer-based information. COBRA compliant

Analyzed and prepared competitive presentations for agents meetings with renewing and new employers and clients.

1991 - 1993

Pleasanton, CA

Administration Assistant/Customer Service Representative Cooper & Cook Insurance

Met with existing clients to select appropriate insurance policies. Modeled exceptional customer service skills

Followed up with customers on unresolved issues.

Conducted reviews of existing policies to update information. Tracked the progress of all outstanding insurance claims. Addressed and resolved customer complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. 1990 - 1991

Tracy, CA

Volunteer Teacher

The Quilt Lady

Developed and taught lessons on basic quilting and techniques to various ages and skill levels 1989 - 1991

Pleasanton, CA

Claims Adjudicator/Auditor

Lincoln National

Adjudicated medical and dental claims

Adjusted claims

Tracked the progress of all outstanding insurance claims. Conducted annual reviews of existing policies to update information. Reported policy changes and company conditions affecting customer satisfaction. Followed up with customers on unresolved issues.

Met with prospective customers and business owners in their homes, businesses and other settings. Calculated quotes and educated potential clients on insurance options. Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Met with walk-in policyholders to address and resolve complaints. 1983 - 1989

Tracy, CA

Notary

Self-employed

1983 - 1989

Pleasanton, CA

Customer Service Representative/Call Center Support UltraData

All aspects of software and hardware support for financial institutions. On site training of employees of said software and hardware. Addressed and resolved customer product complaints empathetically and professionally. Prepared reports and communication for senior management and clients. 1980 - 1983

San Jose, CA

Teller/Loan Processor/Accounting/Jr Bookkeeper

Santa Clara Federal Credit Union

Trained and directed new hires during department orientations. Processed loans

Audited financial services

General bookkeeping

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