Customer Service Human Resources

Ibrahim Sangba

*** ****** ******, ******* ** M*J 3T7: 647-***-****: **********@*******.**

PROFILE: Professional communicator with Solid educational background in Business Administration-Human Resources. Great passion for Customer Service Rep position with a demonstrated experience in delivering outstanding customer service experience, listening, clarifying and managing the flow of conversation, building rapport and managing upset customers. Outstanding problem solving, listening, detail oriented and interpersonal skills and the ability to handle stressful situation.

TECHNICAL SKILLS

Knowledge of customer services principles, procedures and practices

Listen, handle and resolve customers complaints through phone and email

Microsoft Office, including; Word, PowerPoint, Excel Outlook and HRIS

Direct request and unresolved issues to the appropriate department or authority

Record detail customer requests, orders, contact and action taken to help

Quickly understand customer and relay information in a concise and clear manner

Thorough understanding of designing and implementing HR policies and programs

EMPLOYMENT HISTORY

Tex Furniture Service Ltd, Toronto, Ontario May 2015-Dec 2015

Administrative Coordinator

Managed full cycle recruitment; designed job descriptions, managed job posting and contacted qualified candidates for interviews

Screened resumes by matching applicants qualifications and experienced to job requirements

Used both behavioral and situational modelling questions to conduct interviews, scored and select the right candidates

Assisted with payroll information by collecting time and attendance records, filed and updated employees records, received phone calls and responded to messages

Conducted performance management program and reviewed performance records with employee

Explained company policies and best practices, resolved conflicts and provided health and safety talks

Ibrahim Sangba 647-***-**** **********@*******.**

Seneca College, Toronto, Ontario Jan 2015-April 2015

Student Ambassador

Responded promptly and answered/resolved/referred customers inquiries and complaints

Met with other team managers to discuss possible improvements in customer service and company’s products

Communicated college parking policies, procedures and practices to students and other users

Observed abnormalities in the parking lots and made recommendation to immediate supervisor with the purpose of addressing those problems

Greet customers and resolved parking lot disputes that occurred between students

PERSONAL SKILLS

Excellent communication skills; effective listener, can speak, write and deliver complex information

Outstanding analytical, problem solving, negotiation and organizational skills

Ability to manage multiple priorities and meet deadline in a high pressure environment

Professional, quick leaner, tactful with positive demeanor in dealing with people and situation

Effective both in team and self-directed environment

EDUCATION

Advanced Diploma, Business Administration-Human Resources 2011- 2015

Seneca College, Toronto, ON

Diploma in Business Administration 2003-2005

College of Business Studies, Freetown, Sierra Leone

AFFILIATION

Student Member- Seneca Human Resources Students Association (SHRSA)

References:

Will be provided upon Request

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