Service Representative Professional Experience

Melissa C. Combie

Austin, Texas *****

Cell: 512-***-****

Email: *********@*****.***

CAREER OVERVIEW

Achieved and recognized for the ability to meet and exceed both corporate and accreditation benchmarks for placement standards. Hard-working with proven leadership and organizational skill, and highly competitive. Seeking to apply my abilities to grow a company’s success. I am a dedicated team player who can be relied upon to help a company achieve its goals.

AREAS OF EXPERTISE

Employee Relations*Organizational Leadership*Training and Development* Recruiting * HR Duties* Candidate Interviewing*Sourcing* Regulatory Compliance* Disciplinary & Termination

PROFESSIONAL EXPERIENCE

Director of Career Placement: ITT Technical Institute, Austin, Texas (May 2013 to Current)

Developed new career services department implementing processes, procedures, and customer relations.

Appointed as a Co-Chair responsible for training all career service departments within the organization in order to improve annual compliance percentages.

Consistently measured the success of the department through key metrics and the ability to achieve or exceed weekly, monthly, quarterly, and annual goals.

Created, implemented and trained students monthly on professionalism, active job search, business acumen and effective communication for success and career placement.

Consistently identified and managed a steady pipeline of employment opportunities for student placement.

Coordinated events on and off campus for employers and students including: Program Advisory Committee Meetings, Career Fairs, and Graduation Ceremonies.

Ranked third out of 144 campuses in the country by exceeding corporate expectations placing 85% of 2015 graduates in their field of study.

Developed new employer relationships that increased the Austin database by 10% in the first year.

Director of Career Placement: Everest Institute, San Antonio, Texas (March 2011 to May 2013)

Supervised and trained staff to assist students, graduates and alumni in job placement, resume writing and career counseling. Also oversaw and participated in daily activities and duties.

Responsible for setting up recruitment visits.

Maintained and grew existing company contacts to employ licensed graduates.

Used CVUE and Class to input and record student activity results. Generated weekly G&E reports to track results and spreadsheets to track unlicensed graduates.

Coached, mentored and managed a staff of as many as seven to meet and exceed campus and corporate placement expectations for as many as 300 students and graduates

Improved student process by defining expectations, and creating measurable benchmarks for student success.

2012 placement results directly contributed to the campus being names Campus of the Year.

Delivered results that exceeded Career Placement rates averaging 80%

Employee of the month 8/2011, achieved company goals in 2012 and 2013 and was recognized at the annual awards retreat.

Career Service Representative: Southern Careers, Austin, Texas (July 2010 to March 2011)

Generated and developed externship sites and solicit potential employers

Tracked all new class starts in order to create accurate placement statistics

Maintained contact with students and graduates for assistance with job search

Conducted career services classes instructing students on current job search tactics, resume development and interview preparation

Complied with all report placement statistics as required by state, accrediting and federal agencies

Business Instructor: Southern Careers, Austin Texas, Texas (Aug 08 to July 10)

Responsive to needs of students while upholding accreditation standards

Demonstrated classroom organization and management skills in a professional manner

Created and implement a curriculum to prepare students for their career

EDUCATION

Degree in Education:

Texas Tech University

Ashford University GPA 3.9

Contact this candidate