Customer Service Office

Twyla L. Smith

205-***-****

**** ********* ***., ********, **. 35020

*********@***.***

Professional Profile

• Call center experience- over 10 years experience in a professional setting including school as well as college training.

• Customer Service skills- over 20 years experience in Customer Service ranging from call center to Corporation Experience.

• Keyboarding- typing wpm-65

• Microsoft Word- over 15 years experience on the job as well as college educated

• Microsoft Excel- over 15 years experience on the job training as well as high school educated.

• Microsoft Office- over 15 years as well working in office setting and College based training. • Speech etiquette- took classes to be able to talk with professionalism

• Trouble-shooting Extensive training in this arena as well as school educated in how to handle and resolve issues with people on a daily basis.

• General Office Skills- how to multitask when using a PC and also to handle multi-line phone calls from clients

• Time Efficient skills- using the last method to resolve issues in a timely manner

• Office Management- how to efficiently run an office staff and trained employees how to resolve issues in a call center setting.

• Team leader- in an office setting ran a team of 10-15 employees in a call center setting.

Professional Experience

Ruby Tuesday, Bessemer, Al

Currently employed

Server

Achievements:

• Server Achievement Award

Responsibilities:

• Handling customers on a daily basis

• Typed in orders for preparation of their order

• Trouble shoot if there is a problem or issue with the guest and their order

Virginia College, Birmingham, Al.

8/2014-6/2015

Office Specialist 1

Responsibilities:

• Ran an office of at least 5 other office specialists

• Answered multi-line phone

• Answered questions that students/customers have either in person or via telephone

• Trouble-shooted any issues that may come about from students

• Used PC programs on a daily basis to ensure 100% efficiently in office.

UAB Hospital, Birmingham, Al.

10/2010-3/2012

Patient information Specialist

Responsibilities:

• Assisted families on location of patients in the hospital via in person or phone

• Answered multi-lined phone to also assist families

• General office setting duties using different PC programs to ensure 100% accuracy

Education

Virginia College, Birmingham, Al.

Currently Attending

Graduation date: 2016

References

References are available upon request.

Contact this candidate