Customer Service Hig

Marcy Ann Martinez

**** *. ******* *** ** *361-***-***** ********.*******@*****.***

Objective: To enhance my strengths and utilize my abilities to further myself development and future success.

Work Experience:

Company: All Star Isuzu 01/17/2007 06/1/2007

Department: Sales

Title:Receptionist

Duties: Ensuring proper routing of all customer service phone calls to the appropriate department, payment processing for internally financed vehicles, and acted as a license plate coordinator for newly purchased vehicles that required license plate and vehicle registration through the state of Texas.

Company: First Data Corporation 06/11/2007 03/08/2010 Department: Call center Operations (TASQ Supply)

Title: Customer Service Representative

Duties: Providing efficient customer service through inbound customer service telephone calls. Ensuring all resources are properly utilized to ensure first call resolution for all client customers while maintaining required performance statistics as well as remaining up to date with company compliance security standards.

Company: UniqueHR Temp agency 04/05/2010 11/15/2014 Department: Payroll

Title: Payroll specialist

Duties: processing payrolls for many different clients in town and out of town, customer service. Additional Experience / Skills:

I have experience in navigating and working with Microsoft Excel, word, outlook. I am extremely fast learner and have excellent attention to detail. I hold my job at the highest priority and am always willing to learn new tasks and take on new projects. I am very outgoing, well spoken, and approachable to my peers.

Education:

Institute: W.b. Ray High school

Status: Alumni

Certificate: High School Diploma

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