Customer Service Project

Liegh Markwald

***** ** ***** ******, ****, WA **031

******@***.*** 425-***-****

www.linkedin.com/in/liegh-markwald

Qualifications Profile

Driven, highly accomplished senior executive assistant with 20 years of experience effectively managing business relations and successfully executing special projects.

Motivated professional skilled in managing projects and efficiently multi-tasking to produce top-quality work.

Proactive contributor with a take-charge attitude, adept at working in fast-paced environments and prioritizing tasks to improve procedures and consistently meet demanding deadlines.

Versatile office support with excellent interpersonal, communication, analytical, and relationship management skills.

Advanced abilities in Microsoft Office Suite, Visio, and web-based tools.

Professional Experience

EGENCIA CORPORATE TRAVEL, Bellevue, WA

Senior Executive Assistant, 2006 Present

Organize and maintain CTO and multiple executive calendars. Coordinate staff and client meetings as well as external events across multiple time zones. Schedule and manage complex travel arrangements. Prepare expense reports, order and track office equipment/supplies, and code invoices. Work closely with executives to assist in financial tracking, budget management, generate monthly financial reports, headcount tracking, organizational chart upkeep, and office space management. Appropriately maintain compliant communication of sensitive and confidential information.

Expertly handled escalated customer issues through highly effective issue resolution as the first point-of-contact for conflict solutions.

Lead execution of special projects for the offices of the company’s President as well as other key executives.

PREMERA BLUE CROSS, Mt. Lk. Terrace, WA

Project Coordinator Contractor, 2005 2006

Developed and continually maintained project documents and tracked project progression. Created accurate presentations, spreadsheets, agendas, and status reports. Facilitated dissemination of project information to relevant audiences. Participated in weekly workgroup NMTI meetings, updating meeting minutes and publishing notes/action items.

Collaborated with Project Managers to ensure timely and successful execution of daily responsibilities and project activities utilizing New Medical Technology Initiative.

MICROSOFT CORPORATION, Redmond, WA

Executive Assistant, 1995 2004

Delivered executive-level support to the Vice President and General Manager; screened Vice President’s phone calls, emails, and mail. Developed direct reports and liaised between departments, facilitating proper communications and reporting. Managed capital purchases, generated and maintained equipment tracking records, and fostered vendor relations. Planned all details of international travel arrangements, corporate agendas, and itineraries.

Exceeded expectations to meet and exceed all cost, quality, budget, and scheduling requirements throughout project execution.

Managed every aspect, from conception to worldwide execution, of 300+ Fortune 500 customer and partner briefings.

Spearheaded the creation of the organization’s best practices guide and online team-event calendar, which successfully boosted departmental productivity by 25% and cut project costs by 20%.

Pioneered the effective implementation of all program policies and procedures for five technical teams.

Served as a key member of the Microsoft Corporate Project Council, delivering integral support to drive the coordination of global project management training courses; organized six training sessions on project financial management and presented four sessions to groups of 500+ attendees.

Earned the Employee Award for consistently demonstrating outstanding administrative and customer service/retention abilities.

Educational Background

Certified Bookkeeper

Certified 2008, 2009, & 2010 QuickBooks Pro-advisor

Associates Arts and Science, Bellevue College

American Institute of Professional Bookkeepers, Member

International Association of Administrative Professionals, Member

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