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Management Customer Service

Dundalk, MD
June 30, 2016

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Experienced manager within multiple environments of manufacturing, operations, supply chain, logistics and asset management. Experience in a variety of industries including transportation, medical and logistic industries. Diverse and comprehensive operational background in daily operations, planning, execution and leadership of staff members.


Highly talented and detail oriented professional with extensive experience in planning, execution, operations, inventory management, staff management, lean manufacturing and customer service. Well respected leader and self starter with positive results. Capable of developing and implementing process improvement, policies and procedures and equipped with excellent interpersonal skills coupled with outstanding leadership and communication skills. I also possess strategic perspective and long term vision.

Core Competencies

Result Driven


Inventory Management


Customer focused

Analytical Abilities

Team Management

Self Motivated, hardworking and focused.

Highly Organized

Able to multi task in fast paced environments

Professional Experience

Cryo-Trans– Baltimore, Maryland

2015 - Current

Fleet Operations Manager

Management of 5 staff members over two shifts and weekends.

Management of 1600 refrigerated rail cars covering the United States, Canada and Mexico.

Management of all preventive maintenance and general repairs and repairs enroute to destination. Including set outs, excessive runs, fuel and pre trip cars.

Management of fuel and mechanical venders.

Disputes and negotiates invoices with fuel and mechanical venders

CSX – Baltimore, Maryland

2014 - 2015


Supervises train crews on a freight train and coordinate switch engine crews

Assists and instruct train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses

Operates locomotive equipment through the use of remote control device

Ensures compliance with all train orders, signals, and railroad rules and regulations for safety, operations, and the Federal Railroad Administration (FRA).

Place cars to facilitate loading and unloading and the makeup and breakdown on trains in a rail yard, industrial plant, or similar location.

Kiwirail – Auckland, New Zealand

2009 - 2013

Network Specialist/ Locomotive Control

Effective management, allocation and optimisation of our 238 locomotive fleet and trail end monitors (TEM’s) covering the entire country of New Zealand.

Tonnage management of all mainline services.

Maintain MTP on a daily and weekly bases.

Implementation of recovery plans of derailments and break downs with minimal effect and disruptions on services and the network .

Schedule servicing and maintenance checks of locomotives.

Daily maintenance reports and reconciliations.

Spotless Healthcare Supply - Auckland, New Zealand

2007 - 2008

Production Coordinator

Management and training of 15 – 20 staff members.

Production coordination, planning and execution.

Sterilization coordination, planning, processing of goods and contract work.

Inventory management of raw materials, finished goods, contract sterilization and safety stock.

Quality assurance control (Raw material, finished products, sterilization packaging).

Investigating customer complaints.

Cosmeceutical Creations Corporation

2004 - 2007

Compounding Leading Hand (2IC)

Supervision of 15-20 staff members through six departments, raw materials, dispensing, manufacturing process and bulk finished products.

Inventory management of raw materials in two warehouses.

Implementation of manufacturing plans as well as meeting daily and weekly targets.

Writing of and implementation of standard operation procedures (SOP) and methods of manufacturing

Deionized water sanitation and management.

Assist with training, induction and performance appraisals and motivation of staff.

Ensuring systems comply with regulatory authorities in a good manufacturing practice (GMP),SOP and Therapeutic Goods Administration (TGA) environments.

Development of manufacturing procedures.

Education/ Qualifications/Training

Institution: Open Polytechnic of New Zealand

Qualifications: Currently studying towards a diploma in Business Management.

Institution: Chesapeake High School

City/Country: Baltimore, MD USA

Qualifications: High School Diploma.

Completed: 1997

Institution: REDI Centre

City/Country: Atlanta, Georgia USA

Qualifications: FRA Certification Class 1 Conductor and FRA Certification of Remote Control Operations (RCO).

Completed: 2014


Lean Manufacturing

Total Quality Management

Microsoft Office

Amicus, Bann and CMS programs


Available on request

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