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Customer Service Administrative Assistant

Atlanta, GA
June 30, 2016

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C: 404-***-****

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Order processing

Time management



Pleasant demeanor

Understands grammar

Customer service-oriented

Invoice processing

Advanced clerical knowledge

Critical thinker

Filing and data archiving

General Ledger Maintenance

Payroll Analysis

Microsoft Office proficiency

Meticulous attention to detail

Excellent communication skills


Strong problem solver


Strong interpersonal skills

Administrative support specialist

Outstanding Administrative Skills

Accounts Payable/Receivable


Schedule weekly jobs

Administrative Assistant Apr 2011 to Current

Lenox Chemdry Smyrna, GA

Answer, screen and transfer inbound phone calls

Receive and direct visitors and clients

General clerical duties including photocopying, fax and mailing Maintain electronic and hard copy filing system

Retrieve documents from filing system

Handle requests for information and data

Resolve administrative problems and inquiries

Prepare written responses to routine inquiries

Prepare and modify documents including correspondence, reports, drafts, memos and emails

Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors

Prepare agendas for meetings and prepare schedules Open, sort and distribute incoming correspondence

Maintain office supply inventories

Coordinate maintenance of office equipment

Coordinate and maintain records for staff, telephones, parking and petty cash Human Resource Assistant May 2008 to Dec 2010

Hotel Colorado Glenwood Springs, CO

Processing multi-state payroll for over 100 employees on a bi-weekly basis Maintaining and creating all employees' files

Education and Training

Managing all the benefits plans including medical, dental and 401K plans Performing duties such as candidate screening that includes background, credit, and reference checks

Posting open positions both internally and externally Developing and implementing orientations programs for new hires Providing detail information to new employees regarding company's policies and benefits

Managing and reviewing computerized time card system Creating monthly reports related to recruitment, headcount, terminations and compensation

Researching and resolving all employee inquiries related to HR, staffing, payroll, benefits, employment laws and regulations

Solving labor issues

High School Diploma 1997

Campbell High School Smyrna, GA, USA

Computer skills and knowledge of relevant software Knowledge of operation of standard office equipment Knowledge of clerical and administrative procedures and systems such as filing and record keeping

Knowledge of principles and practices of basic office management

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