Customer Service Manager

OBJECTIVE

To secure a role as Financial Operations Specialist II

Over 25 years of Financial, Cashiering, and Customer Service experience. Cage research within the operations department for various major Wall Street firms, including balancing of the firms (unsecured debit report) margin department and institutional trades. Proficient in physical security clearing and settlement of every type of stocks and bonds. Assumes responsibility to complete projects within time and budget constraints, both independently and on teams. Always searching for new ideas on how to speed up and redesign the processing/imaging of documents. Proficient in how an operations department should be coordinated and run within the rest of the firm. (10 years Cage experience)

EDUCATION

Certified in General Business, Mesa AZ 1996-1997

IIA College, School of Business

EXPERIENCE

Dakota Bar and Wine and Roses Bar, New York City, NY 2013-2015

Logistics Coordinator

Processing of all cash and revenue transactions

Validated quality control of the various business processes and services

Managed the inventory of all liquor and beverages

Customer and public relations

Putting together greeting execution plans

Monitor all repairs and maintenance of the physical plant

Processed all updates of licenses and permits

Adherence and implementation of all company policies

Sage Point Financial, Phoenix, AZ 2009-2011

Retirement and Trust Specialist II

Received, reviewed, and processed check requests and wire transfers for benefits program

payments through the Image system. (Alternative Investments Specialist)

Administers 401(k) program including coordination of all third party vendor activities and services

Perform analytical/administrative responsibilities of the company's defined contribution plans

Processed one multi-employer and internally defined benefit plans

Edward Jones Investments, Tempe, AZ 2006-2008

Document and Image Specialist

Responsible for expediting and processing mutual fund transfers from all preferred venders

Ensure that the team complies with the company department policies and procedures

Meet and exceeded established department service levels

Reviewed and cleared all physical documents related to account transfers

Identified various types of documents and processed them appropriately

Wells Fargo Bank, Tempe, AZ 2004-2006 Retirement and Trust Specialist II

Processed all types of home loans including re-financing and loan modification

Satisfied all outstanding conditions before moving loans to closing

Verified all documents needed with the title company to finalize a loan for closing

Completed last minute underwriting

Cleared loan documents for wiring and loan funding

Charles Schwab and Company, Phoenix, AZ 2000-2004

Operations Specialist II

Processed various investment checks and physical securities.

Imaging and controlling of transfer account documents

Reviewed account linking issues as over flow work comes into the center

Provided support with deposit and negotiability of all domestic and foreign security certificates

Balanced incoming check entries and closings being forwarded to bank

Software

Advent, Accounting Basics, Microsoft Word, Microsoft Excel, DOS & Windows

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