DONNA M DOWNS
Business Systems Analyst Professional
Summary: Experienced Analyst for extensive years, with proven success in organizing and delivering high quality documentation, in a fast paced environment in a timely manner. Recognized for effective analysis, communication, team and client interaction, leadership, and organization skills.
Microsoft Office (Word, Excel, PowerPoint, Access)
Works well independently
Delaware Life Insurance Company, Wellesley, MA 2013-2015
Business Systems Analyst
Responsibilities: Facilitated the conversion of exiting functionality from the current platform to the new platform. During this process I acted in many roles; Documentation Analyst, Project Manager, Quality Analyst, Vendor relations and Management liaison. Worked closely with the business to validate over 200 rules and converted these rules to the new platform. Worked closely with the new vendor to ensure the expectations of the company were being met from a marketing and business perspective. Managed, documented and tested the Internal and External website changes that were being redirected from the old site to the new website. Managed and copied data moving off the existing platform, over to the new platform.
Identified process improvements, provided presentations of the existing and new functionality to upper management, oversaw the testing and implementation of multiple tasks.
Subject Matter Expert for the company’s exchange system.
Provided analysis, specification documentation and gap analysis,
Planned, executed and trained employees on copying data off the existing platform onto the new platform.
Facilitated and participated in requirements gathering meeting.
Sun Life Financial Company, Wellesley, MA 1992-2013
Business Systems Analyst (1999 -2013)
Responsibilities: Coordinated the Annuity technical projects by acting as a recognized leader and authority, in a liaison role, between Systems and the user community. Conducted analysis and wrote business and system specification resulting in increased productivity and reduced processing costs.
Network Services (1992-2000)
Provided support, administration and security for all applications within the distributed client server environment.
Installed business specific and network based software to users.
Installed computers and associate hardware.
Provided support and maintenance of phone switch.
Installed, activated and administered phones and voice mail.
Identified, researched, isolated and resolved Help Desk problems.
Additional experience as Manager of Word Processing for a staff of 12 at Mass Financial Service Center.