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Customer Service Manager

Knoxville, TN
June 30, 2016

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Brandon Cook

**** ******* ******, *** *********, Tennessee 37921, U.S.A., Cell Phone: 936-***-****,, Summary

Blends academic training in logistics and administration with hands-on experience in sales and operations management. A track record of delivering tasks accurately, efficiently, and quickly. Known for providing customer service and communications in a variety of business and onsite settings. Excels at creativity and problem solving in demanding dynamic environments.


2014 - 2016 Operations manager, Crane Masters INC., Houston, TX, Operations Development and Accomplishments:

Trained dozens of new employees

Supervised large/complex projects to attain goals efficiently/safely/quickly. Created many program/methodologies to develop employee/customer relationships to enhance moral as well as customer service

Solved daily concerns/complications in an ever increasingly demanding environment. Redesigned more effective company procedures which vastly decreased man hour losses while increasing efficiency.

Implemented new company policies and training which increased efficiency as well as enhanced the safety of the work environment.

Coordinated site-layouts, 3d lift plans, operator communication, scheduling, sales/billing, customer relations, situational troubleshooting with a 100% time and accuracy goal

Created and put into functional use a cloud based preventative maintenance and repair/concern needs system using NFC technology.

Operations Management duties:

-Risk/safety mitigation and foresight in all operation

-Insuring adherence to OSHA standards and regulations

-Directly controlling efficient operations of employees and mobilization of equipment

-Management of under high-stress conditions to ensure safe execution of work with on- the-fly troubleshooting solutions on ever changing job site/work conditions

-Defining and establishing business services and safety policies.

-Training and team building to ensure certified and skilled employees were in the most efficient and safest positions

-Implementing, teaching, and enforcing operational efficiency policies at CMI for safety, maintenance, and business services

-Face-to-face customer service aspects to ensure proper communications from all parties involved in operations from start to finish of projects. 2014 - 2014 Field Operations Manager (5 months), Crane Masters INC, Houston, TX,

-Inspected work in progress to ensure that work conformed to contract specifications and adhered to

Adhering to OSHA standards and implementing them

An on-site and hands on management style that boosts morale and increases both safety and efficiency

efficiently completing multi-million dollar projects safely and effiecently co-planning projects with administration and customer concerns in mind established job site schedules/logistics

needed certifications and proper equipment

needed expertise

necessary paperwork and or insurance

-Made use of extensive knowledge in areas of construction machinery technologies and safety to guarantee highest levels of quality assurance by OSHA are met or exceeded.

-Dealt one-on-one with customers in conflict resolution with issues concerning job site logistics to mediating third party conflicts to arrive at an acceptable and efficient outcome.

-Conducted site selection research using JSA records/reports ground conditions

space requirements for the machine and haul trucks possible obstructions/hazards

2007 - 2014 Lead operator, Crane Masters INC, Houston, TX,

-Learning and mastering ever increasingly complex and larger machines and their implementation on jobsites

-Installed, disassembled, repaired, and replaced variety of subassemblies on diverse cranes/trucks/machinery.

-10 years of the of logistics in the mobile crane/construction industry 47 foot long/10 foot wide self-contained road mobile cranes 4-5 18 wheeler haul truck logistics,

up to 12 men on site to keep organized in time sensitive/complex operations responsible for overseeing assembly of crane for safe completion of lift activities handling customer relations as well as logistics of future projects 2005 - 2007 Operator/supervisor, Drewery Construction, Nacogdoches, TX,

-First Responder for Katrina and Rita hurricane disaster recovery efforts

-Drove and operated 58 yard box trucks with Prentice class a-c knucklebooms attached

-Worked in cooperation with FEMA and OSHA representatives

-Supervised the final 6 months of clean-up


• Creative problem solving. Inquisitive mind. Leadership/Advocacy. Expediting Solutions. Policy and Procedures Development. Creative Talent. Teamwork. Identifying and Placing Talents and Skills.

• Applications and implementations of emergent NFC technologies. Education

1995 H.S. Diploma

Claremore High school, Claremore, ok

GPA: 3.0

2009 Certificate, Large hydraulic cranes

NCCCO Certification, nationwide

GPA: 98%. National Certification for professional trade craft level Crane operators 2010 Certificate, Rigging certification

NCCER, nationwide

GPA: 100%. National Center for Construction and Research National requirement for trade craft level comprehension load dynamics and usage of proper rigging in lift operations Certificate, Ability to drive any dot regulated vehicle Class A licience

Certificate, Maritime/Federal background check

TWIC, Nation wide

Certificate, Site specific certifications


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