Manager Customer Service

Larry Ritchie

Store Management

Cell: 682-***-**** 10744 Kittering Trail

**************@*****.*** Haslet, Texas 76052

PROFESSIONAL OBJECTIVE

Seeking a challenging and rewarding Store Management position that will utilize my experience, training skills to advance company growth and profits.

SUMMARY OF QUALIFICATIONS

Professional with over 34 years of varied management experience.

Highly valued supervisor as well as co-worker; supervised, trained and evaluated up to 250 personnel in various work environments.

Excellent communication skills, oral, written and interpersonal; work well with all levels of individuals.

Superior management/supervisory skills stressing cost control and profitability; successfully P&L conscious.

Competently interview, hire, train and motivate personnel promoting cooperative and productive work climate.

Mature business instincts: Ability to carefully analyze business operations, reduce operating costs and increase the bottom line profit flow.

Established training skills with a record of systematically identifying and developing strong managers and successful performers.

Strong leadership abilities effectively make and direct decisions maximizing time and material resources.

Exhibit maturity in stressful situations; exercise prudent judgment and maintain effective performance.

EDUCATION & TRAINING

Interpersonal Relations • the Dale Carnegie Institute, Dallas, Texas

Managing & Training People • Cornell University, Ithaca, New York

Retail Management • Cornell University, Ithaca, New York

The Complete Manager Brookhaven College, Dallas, Texas

Food Sanitation Management Brookhaven College, Dallas, Texas

Risk Management Brookhaven College, Dallas, Texas

PROFESSIONAL EXPERIENCE

Nov 2013 to Present CVS/PHARMACY

Assistant Store Manager

Jan 2011 to Oct 2013 DOLLAR GENERAL

Store Manager

Oct. 2004 to June 2011 KROGER FOODS

Co-Manager Store 512

TOM THUMB FOOD & DRUGS • Dallas, Texas

Assistant Store Director 1981 to 2004

Due to recognized ability to increase sales and make stores more profitable by cutting costs, transferred to four different stores as Assistant Store Director. Currently supervise up to 250 employees at an 86,000 sq. ft. location, including interviewing, hiring and terminating as needed. Conduct weekly job fairs to effectively train new employees. Directly responsible for front end operations; provide exemplary customer service to encourage return business. Process weekly payroll utilizing Time Corp. computer software. Generate weekly, monthly and quarterly sales forecasts for transmittal to corporate headquarters utilizing Cyborg computer system; also track employee and store performance with Windows Vista operating system...

Accomplishment: At most notable store turn-around increased sales volume by 24% and profit margin by 3% within 2 years…

Grocery Manager 1985 to 1993

Supervised up to 80 employees in grocery departments of progressively larger and higher volume locations. Hired and trained new department employees. Interfaced with vendors to negotiate deals and promotions. Created and implemented effective visual merchandise displays. Utilizing Telzon computer, handled product ordering, maintaining inventory control. Evaluated departmental P&L statement and established short and long term profit projections consisting of expense controls, budgeting, and merchandising/marketing strategies.

Accomplishment: Consistently exceeded departmental quarterly sales goals…

Assistant Grocery Manager 1984 to1985

After undergoing formalized company instruction, trained in all aspects of grocery management at various Tom Thumb locations.

Accomplishment: Promoted to Grocery Manager within 6 months of starting on-the-job training program…

Stocker 1981 to1984

Capably handled all products stocking; implemented creative merchandise displays.

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