Customer Service/ Collections/Sales

CHARLES ALFORD

■ H: 917-***-**** ■ *****************@*****.***

Skills

Microsoft Office Suite, Word, Excel, Administration Management

Problem Solving, QuickBooks, Negotiation Skills, Solid Decision Making

Great Plains, LexisNexis/ Accurint, AS400, CRM,

CallCenters (Mid-Large) Call Volume 200-250 daily.

100% monthly goal acquired

Experience

Funding Specialist/Sales 09/2015 to Present {Part Time}

ISO- Freelance - New York, NY

Educate potential customers about the benefits our service offers.

Offer them capital for their business to help them grow.

Prospect and pitch leads through a soft sell approach while building and maintaining relationships.

Build quality sales relationships with both new clients and existing clients.

Manage and maintain a growing and recurring book of business.

Responsive to a client's needs and work to foster the growth of there business over time.

Investor Relations/Customer Service Representatives, 09/2014 to 07/2015

AST Fund Solutions – Ridgefield Park, NJ

Correspond with shareholders and confer with coworkers to answer inquiries to resolve issues

Verify proxy information of shareholders.

Contact shareholders to respond to their proxy and or notify them of the upcoming meeting

Keep records of shareholders interactions or transactions, recording details of inquiries and complaints

Check to ensure that appropriate changes were made to resolve shareholders problems.

Senior Collector/Junior Risk Analyst, 02/2013 to 08/2014

SBC Financial – New York, NY

Arrange for debt repayment or establish repayment schedules, based on customers situations

Receive payments and post amounts paid to customer accounts.

Advise customers of necessary actions and strategies for merchant applications or debt repayment.

Verified all information provided on the merchant application and supporting documentations.

Answer and resolved customer questions regarding problems with their accounts.

Follow up with merchants regarding their applications status and when needed supported underwriting.

Provided weekly reports of collection efforts and status.

Marketing Specialists, 09/2009 to 01/2013

Self Employed – New York, NY

Defined product requirements, based on market research analysis, in collaboration with user interface design .

Evaluate new emerging media or technologies and make recommendations .

Execute or manage social media campaigns to inform search marketing tactics.

Identify, evaluate software for implementing online marketing campaigns.

Implement online customer service processes to ensure positive and consistent user experiences.

Propose online or multiple-sales-channel campaigns to marketing executives.

Collections Specialist, 02/2008 to 03/2011

Self Employed – New York, NY

Arrange for debt repayment or establish repayment schedules, based on client the situation.

Negotiate credit extensions when necessary.

Notify credit departments, order merchandise repossession or service disconnection, and turn

over account records to attorneys when customers fail to respond to collection attempts.

Trace delinquent customers to new addresses by inquiring at the post office, telephone companies,

Credit bureaus, or through the questioning of neighbors.

Confer with customers by telephone or in person to determine reasons for overdue payments

and to review the terms of sales, service, or credit contracts.

Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable

checks, or to return merchandise.

Receive payments and post amounts paid to customer accounts.

Perform various administrative functions for assigned accounts, such as recording address

changes and purging the records of deceased customers.

Education : Alabama State University -Some College Coursework Completed

Contact this candidate