Customer Service Quality

CURICULUM VITAE

Vishal Gotarne

Email: ******.*******@*****.***

To enhance and reflect my practical skills in achieving and contributing effectively towards the corporate goals, through a team driven common shared vision, values and ethics. To maintain the status of the designation offered with all sincerity, honesty & total commitment to the job.

Professional Experience

MPHASIS (13 Apr’15 – till date)

MI Analyst

Producing the ATM Availability report.

Preparing weekly & monthly vendor performance report.

Daily dashboard based on ATM down time & up time as per the define classification.

Preparing Ticket History Analysis report.

Producing State wise sub category down time report.

Adhoch reports as per client request.

CAPITA (20th Mar’12 – 25 Apr’14)

MI Analyst

Producing sale revenue report for M&S

Always maintained quality & on time delivery of reports.

Auditing the reports produced by others, to ensure the report is error free.

Created the Error Traps in reports to avoid the errors in report.

Created Error log to maintain the records of errors.

Attends the Monthly conference call with clients for updates & understanding their requirements.

Interact with UK Analyst to update on the reports & updates.

TATA BUSINESS SUPPORT SERVICES (1st Dec’08 - 19th Mar’12)

MIS/WFM Exe. (Aug’10 –19th Mar’2012)

Ensure timely and accurate Process Shift Swaps and shift preferences

Manage the recording and reporting of leaves

Ensure timely and accurate reporting of absenteeism

Monitor and Track Shrinkage.

Ensure that critical data in the folders where it can be backed up & same is informed to technology.

Generation of various reports for all regions.

Preparing Dashboards like TCBH, TRAI, Repeat etc.

Compilation of daily, weekly / monthly MIS.

Preparing Snapshot Reports for the process.

Preparing PMI for all process.

CMS grouping as per operation master list.

Maintaining Master list.

Customer Care Exe. (Dec 08 – Aug 10)

Providing Information about Tata motors four wheeler and arranging the test drives.

Worked closely with other departments to promote best customer service, clarify information

And distribute reports.

Instrumental in improving customer-satisfaction ratings through suggestions.

Always took initiative to learn and train colleagues on the process, product.

Maintaining the Quality Standards as per the Company requirements in the set parameters.

Also helped the new hired CCE's by providing floor support.

Handling team in absence of TL.

Other Responsibilities:-

Motivating each Team Member with proper guidance, monitoring their performance and

Implementing actions as per individual target.

Sharing team stats with team in order to achieve PMI targets.

Apprentice Trainee (Aug07–Jul’08) – TATA MOTORS LTD.

Create Request For Quotation, Purchase Order, Creating Quality Info, Schedule Line

Updating, and Data Preparation for Product Categorization (Sheet Metal Suppliers).

Working on SAP (Purchase Requisition, Outline Agreement, Contract and Scheduling

Agreement, Pricing and Conditions, Vendor Confirmation, Release Procedure, Manufacture

Part Number, Storage Location updating)

Computer Skills & Applications Known:

MS Office.

Rewards & Achievements:

Received WOW award

Have topped in the entire process for external R&R awards & Star of the Month

Appreciated by TL & Manger for maintaining the quality of reports.

Personal Details

Name : Vishal. C. Gotarne

Address : 364/65 Opp. Pashankar building, Shivaji nagar Pune 411005

D.O.B : 10th July 1989.

Contact No : (M) +91-808*******

Marital Status : Single

Gender : Male

Nationality : Indian

Email ID : ******.*******@*****.*** ; **************@*****.***

Education Qualification

B.COM

Pune University

2013

H.S.C

Maharashtra Board

2007

S.S.C

Andhra Pradesh Board

2005

Contact this candidate