Client Relations & Administrative

Pamela Ross

**** *. ******* ***. *** *** Tulsa, OK 74136

********@*****.*** 918-***-****

OBJECTIVE

To find a position that utilizes my ability to learn quickly and pass along knowledge. To find a position that allows me to excel at details and see results.

EDUCATION

Degree in Front Office Medical Vatterott College 2005-2006

Associates Degree in Psychology Tulsa Community College 2009-2012

COMPUTER SOFTWARE

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Computer RX Pharmacy Software

CDT Patient Database

ThinkHealth Patient Database

ClaimTrak Electronic Medical Record System

EXTRA SKILLS

Exceptional Customer Service Skills

Optimal written and spoken communication

Excellent proofreading skills

Typing speed 65wpm

Alpha Numeric Data Entry 10000kph

WORK EXPERIENCE

Mental Health Technician -- Shadow Mountain Behavioral Health

Mar 2016-June 2016

Observed residents overnight to ensure safety and health while they slept

Used “15 minute checks” to ensure safety and health of residents

Client Relations Specialist, Relationship Manager – Redhead Labs, LLC

Dec 2015-Feb 2016

Content creation for Redhead Labs theme store

Communicate with clientele about their projects and update them on progress

Assisted the Project Manager with other duties as required

Patient Assistance Program Coordinator, Counseling & Recovery Services of OK

April 2008- Dec 2015

Training coworkers in operation of specialized computer programs utilized in Patient Assistance resulting in 75% increase in donated medications

Utilizing computer program to schedule patient appointments and authorize patient refills

Applied detail-oriented approach to procedure allowing clients to receive transportation to doctor and case manager appointments

Prepared and wrote Policy and Procedure of my department for agency manual

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