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Quality Manager

Dallas, TX
June 30, 2016

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*** ****** **., **********, ** ***01

Tel: 620-***-****

Personal Statement

I am a retired U.S. Army Senior NCO with 19 years experience in policy development, interpretation, and administration. Since retiring I have gained experience in employee relations, diversity, training, and staffing. I am results oriented with history of leadership and team contributions Work History/Accomplishments

Quality Engineer

Case/New Holland, Wichita, KS (Feb 2014 – Present) As a Quality Engineer I am responsible for performing internal process audits, identify improvements and drive corrective actions using WCM tools. As a part of the Quality team I support current product management using root cause analysis and monitor Quality objectives and provide feedback with relevant reports.

Managed certification line that was instrumental in the launch of a new model line.

Ensure timely and effective review of Quality issues and report results using the WCM tools and processes.

Analyze and troubleshoot process control issues.

Responsible for interacting with all levels of management as well as production personnel ensuring Quality in all processes.

Plant Manager

Siemens Energy Service SCM, Woodward, OK (Aug 2010 – Dec 2013) As the Manager of the Midwest Distribution Center, I was responsible for all activities within the Distribution Center to include Receiving, Shipping and Warranty Return Operations. I worked directly with other managers both with the Service SCM as well as Operations.

Responsible for reviewing and updating LSP/WI for all operations within the Distribution Center.

Instrumental in achieving 90.2% On Time Delivery from 62% in 3 months.

Completed 3 Lean activities within the Distribution Center to improve material flow.

Quality Assurance Manager

Siemens Energy, Hutchinson, KS

As a Quality Assurance Manager I was responsible for ensuring the quality of the product, coming into the facility as well as the final product leaving the facility. I managed the daily operations of the Quality Department which includes; Incoming Inspection, Final Inspection and Calibration. I interfaced daily with senior managers, peers, and hourly employees to resolve quality issues that could affect production goals.

Instrumental as project team member in developing a Material Review Board process that allowed the plant to realize in excess of 70% return from vendors on non- conformance material.

Cited for a “Best Practice” during the plants initial internal audit for establishing a training program and monitoring training for the Quality Department.

Responsible for writing the Local Specific Procedure for training for the plant in response to an ISO 9001 audit finding as well as being the plant point of contact with Wind University for training.

Field Quality Supervisor

International BioResources, Lafayette, LA (Jan 2008 – Jan 2010) As a Field Quality Supervisor I was responsible for providing Quality Assurance Support to Centers that may have compliance issues. I assisted Quality Managers and Quality Directors in assessing, mentoring and training Center Quality staff. I assisted in preparing Centers for both internal and external audits as well as responding to audit findings.

Selected for long term assignment as part of a Quality/Operations team to revamp Center that had been unsuccessful in attaining required production goals.

Responsible for writing or reviewing and monitoring approximately 70 exception reports for effective CAPA through the months of March to July 2009.

As a Designated Trainer I trained or took part in training 2 Quality Managers and 8 new Quality Supervisors throughout the company.

Center Quality Supervisor

Mentor all staff in achieving a more in depth understanding and application of cGMP.

Maintain thorough familiarity with State, Federal, and EU regulations, approved SOPs, OSHA, CLIA, and cGMP standards.

Monitor all established activities in place. Ensure that they are effective, feasible, and continue to produce desired results, recommend corporate wide improvements.

Ensure compliance with SOPs and that the SOP revisions are implemented correctly including process assessments to make the systems more efficient and effective. Production Supervisor (Sep 2007 – Jan 2008)

Mid Continent Cabinet, Newton, KS

As Production Supervisor I was responsible for assuring all assembly lines have adequate stock to make production goals, maintain safe and clean working environment. I was required to plan and execute production schedule to meet customer requirements.

Supervise and manage 20-30 employees in two production areas.

Responsible for expediting parts required to meet short notice orders.

Reduce waste by 20% through successful rework practices.

Receiving/Stockroom Manager (Jan 2007 – Jul 2007)

AGCO, Hesston, KS

I was responsible for the management and supervision of 30 receiving and stockroom personnel. Interviewed and made hiring recommendations for workers and maintained attendance discipline, and safety. I coordinated delivery of parts between Manufacturing and Assembly to allow for on time production and delivery of finished product. I maintained high standards of housekeeping with significant improvements implementing 5S and Lean practices. I facilitated meetings and safety training.

Attained 80% reduction in lost parts by improving the method of parts location.

Increased shop labor efficiency from 85% to 95% by enforcing labor standards and process improvement.

Reduced down time by 5% monitoring parts and expediting delivery. Receiving/Quality Supervisor (Jul 2004 – Jan 2007) Eaton, Hutchinson, KS

I was responsible for the supervision of receiving personnel and quality inspectors. Interviewed and made hiring recommendations for workers and maintained attendance discipline, and safety. I maintained high standards of housekeeping with significant improvements implementing 5S and Lean practices. Decreased delay time from receiving to production from 72 hours to 24 hours allowing for an increase in on time delivery.

Assisted in implementation of ISO 9001 procedures for initial certification and recertification. Certification was achieved on first submission.

Worked directly with vendors to improve on time delivery and condition of packages being received. Reduced damaged shipments received by more than 50

Increased direct delivery of incoming inventory from 50% to 76% in 12 months.

Initiated staging areas using floor painting to physically mark the areas, resulting in expediting production by 15

Directly responsible for the coordination and tracking of PPAP and ISIR documentation and approval.

Production Supervisor

I was responsible for supervision of 10-32 production and assembly personnel. Instrumental in improving production flow utilizing Lean initiatives. Increased assembly through-put by implementing One Piece Flow, FIFO, and 5S.

Lead product line lean initiatives resulting in improvement on the assembly and test processes.

Implemented continuous flow manufacturing by implementing FIFO lanes, pull systems (kanban), standardized work, error proofing, and monitoring 5S.

Created and successfully completed a plan to take production from being one day of production on hand to being three or more days of production on hand.

Designed and executed cross-training plan to ensure versatility in manufacturing and assembly capabilities.

QA/QC Chemist (Nov 1999 – Jul 2004)

North American Salt Company, Lyons, KS

I performed daily QA/QC on all plant production and in coming raw materials. I was responsible for enforcing safety and good housekeeping standards as well as GMPs.

Monitored daily operations of food plant product lines.

Assisted with annual GMP and HACCP training as well as enforcement of the same during daily operations.

Recruiting/Retention NCO (Jun 1996 – May 1999)

U.S. Armed Forces: Air Force, U.S. Army and Kansas Army National Guard Operations and Training NCO (Jan 1994 - Jun 1996)

Supply NCO/Inventory Management Specialist (Oct 1979 – Jan 1994) Education

ASS General Studies, Vincennes University, Vincennes, IN BS in Business Management with emphasis in Organization and Leadership Development, Central Christian College of Kansas, McPherson, KS

Additional Training

WCM Tools, MS Office, Outlook, Oracle, 5S, Lean Production/Specialist, Lean Practioner, Quality Management Systems, KRIMA/NCC, eQMS, IMS, Project Management Methodology, Work Place Ethics, Business Management Practices, Conflict Resolution, Military courses in Leadership and Management

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