Customer Service Administrative Assistant

Address City, St Zip Code

CASSANDRA HARFORD

646-***-****/ *******.*********@*****.***

OBJECTIVE: To obtain a position in an honest environment in which I would be able to advance my skills in order to be an asset and make a positive contribution where needed PROFILE

Motivated, punctual, individual with advanced knowledge of ideal client/ customer service. Independent and able to efficiently work in a fast paced environment as well as successfully complete all assigned tasks in an orderly and timely fashion Skills Summary: Office Management, Exceptional Organizational Skills, Negotiating, Time Management, Attentiveness, Detail Oriented, Microsoft Excel, PowerPoint, Word, Ability to provide impeccable support an assistance when needed to company CEO and CFO Education

GED – Satellite Academy-2003

Medical Billing Degree - Career Institute – 2004

B.S. Degree w/ concentration in Medical Informatics – University of Phoenix- Present Volunteer Work

Forest Hills Community House- 2003-2004,assisting in all needs of elderly members, non profit, pension, social security, retirement, appointments, persons with special needs, families in need

Heart Share Services- 2012-2013, All Administrative Duties, filing, phones, organization, interaction with children with special needs

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Families for Freedom- 2008 -Present – Active member, arrange rallies, support for families with immigration issues, help with document prep, self help on lexis nexus for anyone in need of assistance

Professional Experience :

WWFS-JFK Airport- 2003-2005-Import/Export-, manifest outgoing flights, receiving pallet count for imported goods, reporting to Customs for each flight, customer service, inventory control

JFK Airport- 2005-2008- Emirates Airlines Baggage Claim: was the first member of Emirates baggage claim department at JFK airport, Duties included, reporting directly to the Regional Director of Emirates in North America, strong customer service verbal and written, training staff, conducting staff meetings Ventura Land Corp- 2008-2013 – Intern/ Administrative Assistant- Assisting leasing Director, maintaining spreadsheets, data entry, building maintenance, vacancy control, phones, email correspondence, faxes, filing, assisting director with daily functions in respectful manner

BK Plumbing Corp- 2013-2014- Administrative Assistant-Direct assistance to company owner, and manager, filing, order supplies, phones, customer service, email correspondence, liaison between client and contractor and company employees, data entry, collections on over due accounts. Billing on serviced accounts, opening Century 21- KR Realty 2014 – Present- Administrative Assistant/ JR Operations Manager- All Administrative Duties, office management, liaisons between servicers, investors, clients, brokers, agents and company owners. Negotiating directly with Bank account managers, brokers priced opinion schedule, judgement settlement, title clearance, Exceptional customer service in all aspects and towards all parties in the shortsale 3

transaction, all document preparation, handling confidential information, contract and amendment prep. Proficient with all real-estate search engines, and systems. REFERENCES- To be furnished upon request

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