Susan Wilder

** ******** **., ****, ** *****

acvi8t@r.postjobfree.com • 775-***-****

Qualifications

Summary

Management: Retail department sales manager. Casino resort spa operations supervisor and retail specialist.

Aesthetician Instructor: Instructor, coach, master educator in teaching the adult learner. Thorough knowledge of analytical and technical aspects, from skin-type and condition analysis through conducting procedures such as chemical peels, microdermabrasion, facials, hair removal, and Professional make-up artist. Innovative promoter utilizing variety of methods to market products and services.

Customer Service: Record of stellar customer service, interacting effectively and growing strong, positive relationships with individuals of all backgrounds, nationalities, cultures and socioeconomic levels. Personable and friendly; utilize excellent product / service knowledge to promote sales. I quickly build loyal customer base.

Fashion Event Coordinator / Director: Fashion/stage productions, television commercial, fashion and wedding shoots, tea room and fashion events, self-improvement courses, youth activities, luncheons, exhibits, department store gala events. Key Strengths: Exemplary work ethic and dedication with personal commitment to excellence. Innovative process improver with record of increasing productivity. Honest and reliable; dedicated to continuous professional growth; talented consensus builder; inspirational presenter and trainer. Professional appearance, problem solver, visionary and positive thinker. Educational

Background

Southern Oregon State University 1977-1979 Advanced Aesthetics 2012 Music Major / Theater Minor - Ashland, OR Aesthetics Medical Training - Reno, NV. Master Educator Certification 2012 Licensed Aesthetician Instructor 2012 Milady on line courses - Reno, NV International Academy of Style - Reno, NV Courses for Success 2014 Licensed Aesthetician 2001 Wedding and Event Planner - Reno, NV International Academy of Style – Reno, NV P.2 Susan Wilder

Professional

Experience

Macys department store

Estee Lauder Counter Manager (05/01/2015-04/01/2016) Related Skills: Managed operations of the counter’s day to day functions. Lead team with counseling, coaching, motivation with hands on training for all aspects of customer service with demonstrating, proficient use of tools and technology in creating a positive customer experience. Contributed vision and creativity with the retail distribution by merchandising and display in accord with vendor compliance.

Utilizing company policies and procedures, personal/department productivity goals.

Motivated and trained associates in product knowledge, sales techniques and how to link products for more items per transaction,

Maintained and updated all internal financial data daily.

Organized a filing system to track, document all events, projections, goals and product knowledge to establish our target market and created a team communication binder.

Utilized Macy’s “My Client” system for customer tracking and personal connections. Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals. Recruiting, announcements and specialized stations.

Review and analyze business performance of daily, weekly, monthly, seasonal and annual sales.

Devised daily focus, weekly, monthly and 60-day action plans including upcoming store and Cosmetic line events with team’s expectations.

Ulta Beauty

Prestige Department Manager (08/03/2014-01/24/2015) Related Skills: Under general direction, managed company directed product categories in order to meet or exceed established budgeted sales, expenses, productivity and profit goals. Responsible for contributing to the development of a competent, well-trained staff that promotes quality guest service, product knowledge and operating standards.

Promotes positive and professional vendor relationships and coordinates all in-store events in an effort to partner in growing the top/bottom lines of the ULTA business.

Effectively manages designated budget to achieve designated goals.

Ensures that sales staff is trained to answer questions regarding price, location, features, benefits and product usage and upselling.

Implemented/executed within assigned area all departmental resets, planograms and new marketing.

Facilitates department inventory control and ensures that out of stocks are communicated to General Manager with accountability for consistent in-stock position.

Communicates through daily huddles, department and individual sales goals and ensures that category goals are updated via store sales boards.

Assists with the promotion and development of the Club at ULTA program, as well as the salon and aesthetician services.

P.3 Susan Wilder

Grand Sierra Resort Spa

Spa Operations Supervisor/Retail Specialist (11/2013-4/2014) Related Skills: Established leadership and direction for a startup spa business in the largest resort in Northern Nevada. Created policies and procedures, hired, directed and trained staff. Established target brand for spa and retail products, restructured the scheduling and booking system. As a new spa I provided guidance by listening effectively and communicating clearly.

Composed and maintained staff contracts, ensuring accuracy and compliance.

Performed staff evaluations with purposed action plans.

Analyzed financial reports and provided expertise on (projected) revenues and expenses.

Implemented ongoing skills training to ensure service standards were being upheld.

Established new vendor contracts, maintained professional relationships with suppliers and providers.

Systematized scheduling, payroll exceptions, hiring, records of disciplinary actions, terminations and interviews.

Procurement, allocation, distribution and inventory control, tracked stock levels, and cost compilation/analysis.

Utilizing creative merchandising and visual display to ensure the spa was always staged for maximum impact.

Improved the front desk booking system to synchronize more accurately the services offered by the technicians.

Established new revenue stream with professional make-up application and skin care analysis utilizing my professional aesthetician training and experience, which promoted retail sales.

Motivated and trained part time associates in product knowledge, sales techniques and how to upsell products.

Maintained and updated all internal financial data.

Organized a filing system to track, document all events, projections, goals, and product knowledge to establish our target market.