Profile

Principal technical support professional with over 20 years’ experience. Exceptional skills in troubleshooting, analyzing, communication and problem resolution. A committed team player with a proven ability to meet and exceed personal and team goals. Able to maintain effective relations with staff, customers and all management levels. Extensive experience as a customer service representative which has given me excellent skills in effectively addressing customer needs. Very strong technical writer and Knowledge Management leader in over 17 JD Edwards EnterpriseOne Tools and Technology technical communities.

Experience

ERP Suites (Oracle Platinum Partner) Remote March 2016 – May 2016

CNC Administrator

Provide JD Edwards EnterpriseOne managed services support for various customers.

Perform daily server and client package builds and deployments

Perform daily OMW project management and promotions, troubleshooting

Install ESUs, ASUs

Environment creation and refreshes

JDE ADF Mobile application installation, configuration and troubleshooting

JDE user and application security administration

Client workstation installs, updates and troubleshooting

Ocelli system-wide monitoring for various customers

Manage, research and resolve EnterpriseOne technical issues

GSI Inc. (Oracle Platinum Partner) Remote June 2014 – January 2016

ATS Senior CNC Solutions Architect

Provide JD Edwards EnterpriseOne managed care support for customers in a team environment utilizing the following skills:

Perform daily server and client package builds and deployments

Perform daily OMW project management and promotions

Install ESUs, ASUs

Environment refreshes

JDE Security administration for users, applications, actions

All Out software for JD Edwards Security support

Client workstation installs, updates and troubleshooting

E1 server installation and configuration

Configure and support E1 printing and batch queues

Troubleshooting security issues, package builds, performance tuning and CNC related issues.

Monitoring and managing system performance and availability using Server Manager and 3rd party monitoring tool

Strong understanding of JDE Toolset

Manage, research and resolve EnterpriseOne technical issues

Oracle / PeopleSoft / JD Edwards Denver, CO July 2002 – June 2014

Principal Software Engineer

Provide CNC Tier I,II & III EnterpriseOne support (JD Edwards) from XE to 9.1 releases specializing in the following skills:

Server and client package build and deployments

Familiarity with relational database management tools such as Microsoft SQL and Oracle including installs, performance management and maintenance.

Ability to effectively apply ESUs, ASUs, Updates and Service Pack / Tools Releases upgrades in in-house environments.

JDE Administration for security, print, batch queues, performance tuning and monitoring on operating systems such as Windows, UNIX / Linux and iSeries.

Work in a team environment and mentoring junior support analysts in USA and Chile. Training junior analysts with hands-on E1 installations, multi-foundation configurations and language installations.

Experience

Merrill Lynch & Co. Denver, CO Nov 1996 – July 2002

Senior UNIX Network Administrator

UNIX administrator support for 130+ user community

Administer, maintain, and support Novell, Windows 2K, NT, 98, 95, UNIX PC and network environments

PC software and hardware installation, upgrades and remote troubleshooting

MS-Exchange Account administration

Systems-wide security administration

Legato backup, restore and offsite tape storage administration

Received Employee of the Month for May 2001 from Merrill Lynch

Merrill Lynch & Co. New York, NY Nov 1990 – Nov 1996

Senior LAN Administrator

LAN administrator on Novell, Windows NT servers

Software and hardware installs/upgrades on workstations and servers

Responsible for nightly backups of all servers

Responsible for supervising PC Software Support desk, servicing a 300+ user community

Senior Technology Analyst

Resolved escalated calls received at Call Center

Delegated tasks utilized time management skills and provided technical feedback for team projects.

Trained team members in new software application releases

Technology Analyst

Call center representative

Problem determination and resolution for all hardware and software inquiries

Donovan Data Systems New York, NY May 1988–Nov 1990

Communications Specialist

Monitored and controlled communications through NETVIEW

Call center representative troubleshooting software and hardware issues

Leading National Advertisers New York, NY May 1984–May 1988

Database and Systems Administrator

Technical Knowledge

OneWorld ®/EnterpriseOne Client/Server and Web software architecture from XE to 9.1

Strong knowledge in the following operating systems: Microsoft Windows, UNIX®, Linux and iSeries.

Strong knowledge of database architectures, connectivity to these databases (DB2®/UDB, Oracle, SQL Server, and DB2®/400) and database interfaces.

Strong knowledge of Web Client/Server processing and Web Application Servers (Thin Client Browsers, Websphere, Oracle Weblogic Oracle Application Server.

Education

Queensborough Community College (City University of NY) 1984

Earned Associated in Applied Science degree in Computer Science

Institute for Computer Science, NY 1985

Certificate in Computer Science

Language

Spanish (full professional proficiency)

References

Available upon request

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