Lisa Livingston, PMP

acvi20@r.postjobfree.com

319-***-****

Project Management Business Analysis Process Improvement

Marketing Strategies Communications Graphic Design

QUALIFICATIONS SUMMARY

Expertise in Software Development Life Cycle (SDLC) best practices for both waterfall

and agile methodologies. Competencies in customer requirements, specifications, gap

analyses, proposal development, and technical documentation. Significant experience in

compliance management, quality assurance, communications, promotional design, web development, team building, and corporate training.

CAREER ACCOMPLISHMENTS

Wells Fargo Home Mortgage

Des Moines, Iowa

MAY 2013 – PRESENT

Business Systems Consultant

- Directed software engineers in upgrading 2,500 live production deployment servers.

- Provided troubleshooting support to repair and bring 60 Anthill Pro agents back online.

- Functioned daily as six-month liaison between project management and technical teams.

- Reported results, conditions, and remediation details for 1,800 nonproduction activities.

Systems Support Analyst

- Prepared 15-member teams to implement weekend on-call deployment responsibilities.

- Approved all PAC2000 Change Requests and initiated 300 server decommissions.

- Trained coworkers in departmental change management processes and procedures.

- Established 45-page technical repositories in SharePoint, OneNote, and Confluence.

- Wrote, designed, and organized 60 software, systems, and approval process documents.

Genova Technologies, Inc.

Cedar Rapids, Iowa

JUNE 2011 - DEC 2012

Senior Proposal Manager

- Directed 30 multi-organizational teams from project inception to final deliveries.

- Managed in-house Department of Defense and commercial proposal efforts.

- Developed boilerplate, templates, samples, sales briefs, and marketing materials.

- Led $40M Health and Human Services CMS technical and business proposals.

- Exceeded 80% win rate on all high-profile and high-volume contracts.

Proposal and Project Manager

- Developed regular project schedules, responsibilities matrices, and team reviews.

- Determined scope, outlines, document shells, and general flow of each proposal.

- Incorporated new processes for all stages of proposal project management.

- Trained and directed editorial and production staff for 100% on-time delivery.

- Wrote and designed executive summaries, case studies, and performance pieces.

Pearson Educational Measurement

Iowa City, Iowa

JULY 2006 – MAR 2011

Business Analyst

- Determined reporting solutions for $10M to $2.5B assessment proposals.

- Initiated new processes, wrote1 original text, and produced customized samples.

- Standardized internal company procedures as product SME for 45 subject areas.

- Created and updated online documentation and help features for company portals.

- Applied usability research to 120+ report products and influenced standards.

Product Design Analyst

- Defined, documented, and maintained 300 pages of report specifications.

- Developed online software tools to capture accurate customer requirements.

- Created 60 extensive report mockup sets for potential or existing customers.

- Trained 25-30 individuals to use Exstream software for reporting test data.

- Collaborated daily with multiple program teams and software technicians.

Proposal Writer

- Pursued 3- to 10-year contracts, which net $20M to $150M for the company.

- Crafted 250- to 750-page business proposals to district, state, and national clients.

- Rewrote Proposal Development Process, according to Chicago Manual of Style.

- Produced website marketing copy for the Creative Services department.

- Met 100% of tight deadline schedules with 4- to 6-week lead times.

Technical Writer

- Organized and edited 600 pages of existing technical documentation.

- Launched a departmental corporate identity with an original logo.

- Interviewed 20 staff employees and managers to address needs.

- Wrote 80+ technical documents for setup processes and procedures.

- Designed two functional 65-page websites using HTML coding.

SGS Design and More

Cedar Rapids, Iowa

APR 1994 – JUNE 2006

Owner Account Manager

- Wrote, edited, and designed promotional, technical, and institutional copy.

- Discerned client benefits for innovative corporate identity packages.

- Produced annual reports, newsletters, brochures, and instructional manuals.

- Prepared photography, illustrations, SEO text, and HTML code for websites.

Madison County Council of Governments

Anderson, Indiana

SEPT 1991 – MAR 1994

Rental Rehabilitation Grant Writer Program Manager

- Established and directed a $100K HUD county-wide CDBG renovation program.

- Designed and implemented financial and supervisory structures and templates.

- Brought six single-family dwellings completely up to city, county, and state codes.

- Negotiated contracts with property owners, subcontractors, and vendors..

ADDITIONAL EXPERIENCE

Robotics Instructor Advanced Center for Technology Training Anderson, Indiana

Trained adults in five consecutive levels of robotics and industrial automation, from Mathematics

and Electronics to Programmable Logic Controllers.

High School Teacher Iowa Christian School Central City, Iowa

Led all classroom activities in Language Arts, Algebra, Mechanical Drafting, Publication Design,

Fine Arts, and Conversational Spanish.

Technician II Rockwell Collins Cedar Rapids, Iowa

Processed and edited documentation for avionics communications manuals. Adhered to

accepted graphic design principles and government specifications.

Magazine Editor Moody Bible Institute and CB International Chicago, Illinois

Wrote and edited international news, departmental submissions, and mainwell articles for 120-page monthly national publications. Served as liaison between editorial and design teams.

TECHNICAL PROFICIENCIES

Project Management: MS Project, SharePoint Data Management: Access, Anthill Pro,

Confluence, DMaN, Excel, OneNote, PAC2000, Perforce, PROSA, Remedy, MS Word Web Design:

Awstats, Dreamweaver, Fatwire, Front Page, FTP, SEO, HTML Graphic Design: AutoCAD,

Exstream, GIMP, InDesign, Publisher, Quark, Visio Communications: Internet Explorer, Firefox,

Lync IM, Online Meetings, Outlook, PowerPoint, VPN Remote Access

PROFESSIONAL CERTIFICATIONS

Project Management Professional

Project Management Institute

2011 – 2017, Certification #1390699

Technical Drafting Certification

Southern California Regional Occupational Center

Architectural, Electrical, Mechanical, and Piping

EDUCATIONAL BACKGROUND

Bachelor of Science, Biblical Education

Diploma, Journalism Minor

Multnomah University

Portland, Oregon

CORPORATE TRAINING

- Business Analysis Communication and Monitoring

- Requirements Elicitation and Management

- Verifying and Validating Requirements

- Solution Assessment and Validation

- Critical Analysis of Business Reports

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