KATY V LACAYO

*** ****** **. *** ** Bronx NY ****4

347-***-**** 347-***-****

acvi1l@r.postjobfree.com

SUMMARY

Dedicated and experienced Administrative /Customer Service Assistant with excellent interpersonal and organizational communication. People oriented with a professional, courteous and customer focused attitude. Highly organized and independent: able to effectively coordinate tasks to accomplish projects with timeliness and creativity.

EXPERIENCE

Premium Ocean LLC (Oct 2015 – Jun 2016)

ADMINISTRATIVE ASSISTANT/Data Entry

Account Receivables and Payable.

Setting up customers and vendors accounts.

Keeping sensitive customer or company information confidential

Entering Purchase Orders and receiving inventory in QuickBooks

Entering fresh product inventory into the system and sending copy of it to the sales reps

Creating and sending customer’s statements.

Placing and processing orders for customers. Make sure they receive their products on time

Attending vendors customer’s call regarding orders, products, payments or any other complain

Maintaining records of insurances and credit applications for each customer

Swissport Ltd. (Sep 2013 – Aug 2015)

TICKETING AGENTE (Cashier) FOR AVIANCA AIRLINES

Issue and reissue tickets

Provide information about tickets prices

Create invoices and process customers payments

Prepare daily cashier report, assuring amounts collected match documents issued

Charge airport taxes issuing appropriate documents

Charge ticket penalties issuing appropriate documents

Create invoices and process customers payments

Efficient processing of ticketing/funds collection transactions

Cintas Corporation (July 2009 – July 2013)

RECEPTIONIST/ADMINISTRATIVE ASSISTANT

Oversee reception area including meeting and greeting clients/visitors and responding telephone and in person request for information

Assisted customers in solving problems, directing inquiries to the different department and providing new products information.

Schedule executive travels and staff meetings

Maintained security by logging in visitors and issuing passes

Provide required weekly, monthly and quarterly reports to the project manager

Monitoring inventory, office stock and ordering supplies as necessary

Screen resumes submitted to the company and post openings to the job boards.

Garan Inc. (Jan 2007 – May 2009)

SALES MANAGER ASSISTANT

Investigate and resolved customer complaints

Assisted management with scheduling and training new associates

Update window promotional display with new sales information

Call vendors to check on orders, schedule deliveries and coordinate payments

Operated cash register as and when necessary

Managed shelf stocking and pricing activities

Inspected merchandise for quality and quantity

EDUCATION

Business Administration

San Pedro University 2009 – 2012

Bilingual Secretary and HS Diploma

Bethel Institute 1998 – 2004

Course works: Customer Service

Business Administration and Organizational Development

Effective Human Relations

SKILLS

Fluent in English and Spanish, rapid learner, knowledge of computerized processes, data entry and proficiency in MS Word, Excel, Power Point, Access and Outlook, Quickbooks

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