Customer Service Administrative Assistant
Resume:
KATY V LACAYO
*** ****** **. *** ** Bronx NY ****4
*********@*****.***
SUMMARY
Dedicated and experienced Administrative /Customer Service Assistant with excellent interpersonal and organizational communication. People oriented with a professional, courteous and customer focused attitude. Highly organized and independent: able to effectively coordinate tasks to accomplish projects with timeliness and creativity.
EXPERIENCE
Premium Ocean LLC (Oct 2015 – Jun 2016)
ADMINISTRATIVE ASSISTANT/Data Entry
Account Receivables and Payable.
Setting up customers and vendors accounts.
Keeping sensitive customer or company information confidential
Entering Purchase Orders and receiving inventory in QuickBooks
Entering fresh product inventory into the system and sending copy of it to the sales reps
Creating and sending customer’s statements.
Placing and processing orders for customers. Make sure they receive their products on time
Attending vendors customer’s call regarding orders, products, payments or any other complain
Maintaining records of insurances and credit applications for each customer
Swissport Ltd. (Sep 2013 – Aug 2015)
TICKETING AGENTE (Cashier) FOR AVIANCA AIRLINES
Issue and reissue tickets
Provide information about tickets prices
Create invoices and process customers payments
Prepare daily cashier report, assuring amounts collected match documents issued
Charge airport taxes issuing appropriate documents
Charge ticket penalties issuing appropriate documents
Create invoices and process customers payments
Efficient processing of ticketing/funds collection transactions
Cintas Corporation (July 2009 – July 2013)
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
Oversee reception area including meeting and greeting clients/visitors and responding telephone and in person request for information
Assisted customers in solving problems, directing inquiries to the different department and providing new products information.
Schedule executive travels and staff meetings
Maintained security by logging in visitors and issuing passes
Provide required weekly, monthly and quarterly reports to the project manager
Monitoring inventory, office stock and ordering supplies as necessary
Screen resumes submitted to the company and post openings to the job boards.
Garan Inc. (Jan 2007 – May 2009)
SALES MANAGER ASSISTANT
Investigate and resolved customer complaints
Assisted management with scheduling and training new associates
Update window promotional display with new sales information
Call vendors to check on orders, schedule deliveries and coordinate payments
Operated cash register as and when necessary
Managed shelf stocking and pricing activities
Inspected merchandise for quality and quantity
EDUCATION
Business Administration
San Pedro University 2009 – 2012
Bilingual Secretary and HS Diploma
Bethel Institute 1998 – 2004
Course works: Customer Service
Business Administration and Organizational Development
Effective Human Relations
SKILLS
Fluent in English and Spanish, rapid learner, knowledge of computerized processes, data entry and proficiency in MS Word, Excel, Power Point, Access and Outlook, Quickbooks
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