Customer Service Manager

Regina Whipple

*** ******** ***

Brunswick, Georgia 31525

912-***-****/ **************@*****.***

Objective: To secure a customer service/ sales position where I can utilize my management skills and expertise

Professional Skills and Experience

Controlled inventory to recommended stock levels, to maximize sales and to eliminate stock loss

Supervised department staff to include scheduling, training and assigning duties

Ensured standards of department presentation and operations are met; including cleanliness, inventory control, rotation, ordering and superior customer service

Supported department efforts during nontraditional hours ensuring overall department goals were met

Developed and maintained professional relationships with internal and external clients while providing high levels of service by communicating clear and timely responses to issues, requests, problems and regular reporting

Employment History

June 2004 – Present (I am in Atlanta and looking to work closer to home that allows me more freedom)

ResCare of GA, Atlanta GA

Direct Support Staff

August 2003 – June 2004

Enrolled into school and focused on trying to complete as many classes as possible

Aug.2001 - Aug.2003 (Relocated to Sarasota)

Receptionist

JCPenney, Atlanta GA

June 2001 – Oct 2002 (resigned as the store began to cut hours)

Assist. HBC Manager

Kroger, Atlanta GA

July 1999 – June 2001 (Store was bought out by Kroger and transitioned to a new role in Kroger)

Health Beauty Care Manager

Harris Teeter, Atlanta GA

Education

Bachelor of Arts in Psychology

Argosy University, Atlanta, GA

Associate of Applied Science

Bauder College, Atlanta GA

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