Customer Service Management
Resume:
MATHEW EDIGBE SAMUEL
Contact Address: House **, Petedo Town, Agbara, Lagos State.
Tel: 081********, 080********
Email: ******.******@*****.***
PERSONAL PROFILE:
TO USE MY ACCADEMIC SUCCESS AND EXPERIENCE TO ATTAIN THE HEIGTH OF MY CAREER IN ORDER TO MAKE A POSITIVE IMPACT IN ANY ORGANISATION I FIND MYSELF. PERSONAL DATA
DATE OF BIRTH: 20th October, 1988
PLACE OF BIRTH: Lagos
HOME TOWN: Aradhe
LOCAL GOVT. AREA Isoko North
STATE OF ORIGIN: Delta State
NATIONALITY: Nigeria
SEX: Male
MARITAL STATUS Married
LANGAUGE SPOKEN: English, Yoruba & Isoko Lang.
EDUCATION
National Open University of Nigeria, Lagos In View M.Sc Business Administration and Management
Tansian University, Umuhia Anambra State 2015
B.Sc Business Administration
The Federal Polytechnic Idah, Kogi State 2012
HND Business Administration
CBL Computer College, Ajibade, Lagos 2010
Diploma in Electronic Accounting
Moshood Abiola Polytechnic, Abeokuta, Ogun State 2009 ND Business Administration
Lagos State SNR Model College, Ojo, Lagos 2006
Senior Secondary School Certificate
Lagos State JNR Model College, Ojo, Lagos 2003
Junior Secondary School Certificate
Cubic Private School, Amukoko, Lagos 2000
Primary School Leaving Certificate
PROFESSIONAL MEMBERSHIP
The Institute of Professional Financial Managers, LONDON. 2015 Certified Practitioner in Marketing and Sales
Certified Instituted of Purchasing and supply Administrators of Nigeria 2014 Full Membership
TRAINING PROGRAMS ATTENDED WITH DATES:
1. Trustco Resource limited.
CERTIFICATE OF PROFICIENCY,
94 Arthur Eze Avenue, Suite 23/24 opp. Golden filling Station, Akwa, Anambra. 2011
2. Skillsedgde Consulting Limited.
CERTIFICATE OF PARTICIPATION 2009
1, Castlat Street, Egbeda, Lagos
3. National Interactive Youth Forum.
CERTIFICATE OF YOUTH ADVOCACY 2009
TRAININGS ATTENDED
1. ANTI MONEY LAUNDRY
UNITED BANK FOR AFRICA
2. CUSTOMER SERVICE INITIATIVE
UNITED BANK FOR AFRICA
3. INTERNAL CONTROL TRAINING
UNITED BANK FOR AFRICA
4. ANNUAL COMPLIANCE COURSE
UNITED BANK FOR AFRICA
AWARDS & COMMENDATION LETTER OBTAINED WITH DATES:
1. Most Customer Centric Staff of The Year 2014
United Bank for Africa Plc,
Agbara Business Office,
Ogun State
2. Most Customer Centric Staff of The Year 2015
United Bank for Africa Plc,
Badagry Business Office
Lagos State.
WORKING EXPERIENCE:
1. UNITED BANK FOR AFRICA PLC. JAN 2015 – MAY 2016 Badagy Business Office...
Designation: CUSTOMER RELATION OFFICER & SERVICE AMBASSADOR Responsibilities:
Business Office lead digital banking sales.
Prompt resolution of all customer complain
Maintenance of up-to-date registers for customers’ transactions and instructions as required under the existing policies and procedures.
Educate customers on new product and usage.
Ensure adequate controls over customer records.
Ensure effective and timely service delivery to customers at all customer service units.
Ensure a customer friendly disposition at all times.
Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.
Accounts management and reactivation
2. UNITED BANK FOR AFRICA PLC. JAN 2014 – DEC 04, 2014 Illaro Road, Agbara, Lagos.
Designation: CUSTOMER RELATION OFFICER & SERVICE AMBASSADOR DUTIES&RESPONSIBILITIES
Ensure effective and timely service delivery to customers at all customer service units.
Ensure a customer friendly disposition at all times
Review account opening documents and ensure timely opening of the accounts on the system for all requests with the required documents or with the appropriate deferrals.
Ensure prompt TAT in line with service level
Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.
Timely acknowledgement of MICR cheque issued on the system
Processing customers’ cheque and card requests, including ultimate delivery to the customer.
Accounts management and reactivation
Ensure timely and accurate processing of standing instructions
Ensure timely responses to reference letters
Maintenance of up-to-date registers for customers’ transactions and instructions as required under the existing policies and procedures.
Ensure adequate controls over customer records
Ensure zero fraud tolerance / error rates
Timely rendition of statement of accounts to customers 3. UNITED BANK FOR AFRICA PLC.
Illaro Road, Agbara, Lagos.
Designation: TELLER JULY 2013 – DEC 2013
Ensure proper and accurate balancing of cash transactions on a daily basis
Franchise collection.
Receipt of cash.
Daily preparation of cash proof.
Ensure maintenance and effective utilization of physical assets
Ensure a customer friendly disposition at all time 4. Femstar & Company Limited (Bottlers of limca, Gold spot and Parle soda Soft Drinks) KM 52 Lagos Badagry Expressways, Ibereko Plant, Badagry, Lagos, Nigeria Designation: HUMAN RESOURCE TRAINEE (IT) 2010
Responsibility:
Assist In;
Co-ordinate Recruitment, selection, placement process and strategy to fill vacant position for new employee(s) according to defined criteria and policy to meet and deliver business objectives.
Plan and initiate induction/placement progamme for new employee(s).
Plan, initiate and implement performance appraisal management
(Probation Review, Mid-year and end of year performance appraisal).
Prepare and Update job description/specification for all junior staff.
Prepare Employee separation notice and related documentation and conduct exits interview to determine reason for separation.
Compensation Management, wages/salaries administration/final entitlement and other incentives.
Environment Health and Safety Management at work place.
Record keeping and information management/ keep records on personnel training and development.
Prepare disciplinary letters, i.e. Warning, suspension, and termination/dismissal.
Annual leave/ sick leave management for all categories of staff.
Counseling staff where necessary.
REFEREE:
1. Adewale Oloruntola
EHS Coordinator
GlaxoSmithKline Consumer Plc
Km 32, Igbesa Road, Agbara, Ogun State
Tel: 080*******
Email: *******.*.**********@***.***
2. Johnson Ajeka
IT Manager
CFAO Nigeria Limited
1090 Adeola Odeku Street,
Victoria Island,
Lagos.
Tel:080********, 080********
Email: ******@****.***
3. Ajiri Awoso
Branch Operations Manager
United Bank For Africa Plc
Illaro Road, Agbara Ogun State.
Tel:080********
Email: *****.*****@********.***
Contact this candidate