Customer Service Technician

Timothy Locascio

Katy, TX *****

715-***-**** *********@*******.***

Objective

Seeking an opportunity in the Oil & Gas industry that will allow me to use my professional and technical skills to enhance the quality of service.

Experience

Aston Martin of Houston

Service Advisor Houston, TX 2011-Present

Communicate directly with customers regarding maintenance performed on their vehicles

Assess the needs of prospective customers and schedule times for customers to bring in their vehicle

Expedite the repair process by making visual inspections of vehicles

Write detailed work orders that highlight the issue discovered and the location of the malfunction

Aston Martin of Houston Houston, TX 2010-2011

Apprentice Technician

Performed diagnostic checks on Aston Martin and Lotus vehicles

Completed repairs to vehicles in accordance to diagnostic results

Assisted customers with problems regarding their vehicle

Tested vehicles before returning to customer

Scaffidi Motors Stevens Point, WI 2005-2007

Automotive and Diesel Technician

Worked on diesel engines and semi-trucks

Interacted with customers to determine problem of vehicle

Fixed vehicles and verified if problem was corrected

Skills & Machines

Sunnen HS-60 valve guide hone stand

Sunnen p-100 valve guide hone stand

Sunnen HBS2100 surfacer

Sunnen CH-100 line hone

Super flow sf 600 flow bench

Bridgeport xa 9001 – vertical mill

Rottler boring bar

Sonic tester pr8

Chassis Dynamometer 248X

Power Ring Filer 064 ABS

Sunnen ck10 cylinder hone

Magnaflux

Y-6 pressure tester

Hass ES5

Balancer DCB-750 Sunnen

Line Bore PLB-100 Sunnen

Sunnen sf 902 dynamometer

Rod Machine (Power) LBB 1810 Sunnen

Rod Heater CRH-50 Sunnen

Sunnen dcb 750 balancer

Faro Arm

Mastercam MX3

Mastercam MX4

Rhino

Drill Press Rockwell

Cap Grinder LGR-750 Sunnen

Cylinder Hone SV-10 Sunnen

Education

ITT Technical Institute Houston, TX 2014

Associates Degree of Applied Science: Business Administration Management

School of Automotive Machinists Houston, TX 2007-2010

Certificate of Automotive Engine/Block Machining

Certificate of Automotive Engine/Cylinder Head Machining

Focus on the theory, design, and assembly, machining, and testing of performance engines

Certificate of Automotive Engine/CNC Machining

Learned how to design components, digitized on the Faro arm and CNC machine on the HAAS ES5.

Universal Technical Institute Glendale Heights, IL 2003-2005

Certificate of Automotive and Diesel Technology

Learned essential skills on how to maintain and better modern day vehicles

Graduated with perfect attendance

Accomplishments

Machined, ported, flowed and tested set of LS6 cylinder heads.

Worked on a Camaro in LSX Shoot-Out Competition that won the All Motor Class and is the current record holder.

Created a 5.0 liter ford main girdle on master cam and used the HASS ES5 to machine the piece.

References Available Upon Request

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