Systems Analyst

Milan Sijan

************@*****.*** ● 647-***-**** ● 212 Caledonia Road M6E 4S7, Toronto, ON, Canada ca.linkedin.com/in/sijanmilan

PROFESSIONAL EXPERIENCE

SYSTEM ADMINISTRATOR (CONTRACT) April 2016 – Present (2 months) IBI Group, Toronto

Responsibilities: Rolling out ERP; Troubleshooting Connection/VPN/DNS Issues; Tickets Resolution; Creating Problem Resolutions Documents

OS/Hardware: MS Server 2012R2; MS Windows 7/8.1; Mac OSX; SCCM; AD; DNS; Dell; Lenovo Software: ERP (BST 10); In-house Ticketing System; SCCM Remote Connection; VPN (SonicWall); MS Exchange 2010; Share Point

TECHNICAL SUPPORT ANALYST April 2015 – March 2016 (1 year) NRG Home Solar, Toronto

Responsibilities: AD Implementation and Administration; Technical Support (Level 1-2); IP Telephone Infrastructure Support; MS Windows Installation/Monitor/Troubleshooting; Hardware and Licence Procurement; Installed/Upgraded Workstations; Inventory Assets Tracking/Equipment Stocks OS/Hardware: MS Server 2012R2; MS Windows 7/8/8.1; Vmware; AD; Cisco; Dell; Android/IOS Software: MS Office 365; Teamviewer; Remote Desktop; Egnyte; Google for Work; Freshdesk Ticketing System; Sales Force

SYSTEM ADMINISTRATOR (CONTRACT) September 2014 – December 2014 (4 months) Social Inclusion and Poverty Reduction Unit, Belgrade - Serbia Responsibilities: AD Implementation; Storage Implementation; MS Windows/Office Upgrade; License Management; Technical support (All Levels); Equipment and Licenses Procurement; Created Projects Documentation; Inventory Assets Count

OS/Hardware: MS Server 2012R2; MS Windows XP/7/8.1; NAS (QNAP); AD; DNS; HP; Toshiba Software: MS Office 2010/13; Dropbox

JUNIOR SYSTEM ADMINISTRATOR January 2013 – August 2014 (1 year 8 months) Ministry of Trade, Tourism and Telecommunication, Belgrade - Serbia Responsibilities: AD Administration; MS Server VM’s Creation; Technical Support (Level 1-2); Workstations Repairs/Upgrades; MS Windows/Office Administration/Troubleshooting; File Shares Administration; Inventory Assets Tracking/Equipment Stocks; User Manuals Creation OS/Hardware: MS Server 2008 R2; SCCM; MS Windows XP/7/8/8.1; MS Exchange 2013; VMware; SAN; NAS; Mac OSX; Dell, Android/IOS

Software: MS Office 2007/10/13, Teamviewer; In-house Ticketing System; Egnyte; SCCM Endpoint Protection

DESKTOP SUPPORT TECHNICIAN February 2010 – December 2012 (2 years 11 months) Ministry of Work and Social Politics, Belgrade - Serbia Responsibilities: AD User Administration; Technical Support (Level 1-2); MS Windows/Office Installation/Troubleshooting; Outlook Configuration; Annual Inventory Reports OS/Hardware: MS Windows XP/Vista/7; AD; Dell

Software: MS Office 2007/10; Teamviewer; Kaspersky Antivirus TECHNICAL SKILLS

Operating Systems: MS Windows 7/8/8.1; MS Server 2008R2/2012R2,OSX; Android; IOS

Hardware: Dell; HP; Toshiba

Software: MS Office 2007/2010/2013/365; RDP (Remote Desktop, SCCM Remote Control, TeamViewer); Fresh Desk; Email Administration (Microsoft Exchange, POP3, IMAP); Antivirus

(Trend Micro, ESSET, Microsoft Endpoint Protection); Online meeting software (Life size, Go to meeting)

EDUCATION

Megatrend University, Belgrade Undergraduate Level Courses (2013): o Introduction to Computer Systems

o Introduction to Computer Applications

o Introduction to Operating Systems

o Computer Applications

o Discrete Mathematics

o English Language 1

o English Language 2

Technical School of Graphic Design, Belgrade (2000-2004) CERTIFICATIONS

Achieved in 2011:

Microsoft Certified Systems Administrator, server 2003

Microsoft Certified Technology Specialist:

o ISA server 2006

o Microsoft Windows 2008 active directory

o Microsoft Windows 2008 network infrastructure

Achieved in 2010

Microsoft Certified Professional

LANGUAGES

English Professional Working Proficiency

Serbian Native Language

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